I won an Instagram competition on 27th July - I still haven’t received my prize and it’s 7th October. The customer service is awful - I have had to chase and chase. They didn’t bother to apologise til... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered 2 crystal ice buckets, arrived quickly, well packaged with absolutely beautiful care and style that was greatly appreciated upon opening. Full tacking given and this had an option to divert to... Voir plus
I decided to shop at Truly for the first time ! The online ‘chat’ was most helpful , and the parcel arrived promptly. I am thrilled with everything , particularly the tumblers - just perfect for G&... Voir plus
L'entreprise a répondu
When you order things on line, my experience, to date, has been somewhat hit and miss ... imagine how delighted and surprised I was to receive an order that actually exceeded my expectations ... the d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de design et de décor intérieur
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Welcome to Truly. Thoughtful products, led by your style. Hand-picked for you by people like you. Free Delivery and Free Returns for UK orders over £85.
Coordonnées de contact
Fieldhouse Lane, SL7 1LS, Marlow, Royaume-Uni
- help@truly.co.uk
- www.truly.co.uk
4,2
Bien
251 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Truly
Hi Grace,
Thanks for taking the time to leave us this five star review, we are so glad that you've had a great experience when shopping with us and your order was delivered promptly.
Best Wishes,
Truly x
Réponse de Truly
Hi there,
Thanks for taking the time to leave us this lovely review, we are so glad that you've had a great experience when shopping with us.
Thanks again,
Truly x
Réponse de Truly
Hi Tiago,
Thanks for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
Poor packaging
Ordered champagne glasses, 5 out of 8 arrived broken due to poor packaging. Trying to get a hold of customer service but TBC….
27 mai 2023
Réponse de Truly
Hi Sara,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us your feedback and we apologise again for your damaged glasses. However, I am pleased that we were able to get the matter resolved for you and replacement glasses sent out to you promptly.
Unfortunately, whilst your intial delivery didn't meet expectations, we hope our customer service when handling the situation re-affirmed your trust in the brand.
Thanks again,
Truly x
Really well made and finished denim…
Really well made and finished denim trousers. A high attention to detail, great quality fabric, cut, and the zip should be at the centre back (so much more flattering). I usually buy from an alternative "high end' business but shall now be looking at Truly.
7 mai 2023
Réponse de Truly
Hi Kristin,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to say a big thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us and love your new denim trousers. It's great to hear that Truly is now on your radar when shopping and we hope to see you again soon!
Thanks again,
Truly x
I am very pleased with the…
I am very pleased with the blazer,especially with the length,good quality material.Thank you!
2 mai 2023
Réponse de Truly
Hi Jurgita,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us and love your new blazer.
Thanks again,
Truly x
Top is just gorgeous- lovely and warm!
29 avril 2023
Réponse de Truly
Hi Judith,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us and love your new top.
Thanks again,
Truly x
Réponse de Truly
Hi Mr Holland,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this TRULY lovely review, we are so glad that you had a great experience when shopping with us and really value your feedback.
Thanks again,
Truly x
Lovely silk cami nightdress
Lovely silk cami nightdress. Quick service and delivered on time.
29 mars 2023
Réponse de Truly
Hi Sally,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us and we really appreciate your feedback.
Thanks again,
Truly x
Beautiful photo frame
Beautiful photo frame delivered very quickly by Royal Mail. Had a slight issue with a 10% off which was sorted straight away. Great service.
29 mars 2023
Réponse de Truly
Hi Shelley,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this fabulous review, whilst we are sorry you had an issue with your 10% off code, we are glad our customer service team was able to resolve that for you so promptly.
Thanks again,
Truly x
Fabulous quality Jumper.Great…
Fabulous quality Jumper.Great service!!! Highly recommend !
25 mars 2023
Réponse de Truly
Hi Sylwia,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
I tried to use terry but couldn't so…
I tried to use terry but couldn't so this is the same firm as I've used it before Terry's is great both good service
1 mars 2023
Réponse de Truly
Hi Erika,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this five star review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
Item ordered was sent out very…
Item ordered was sent out very quickly.Great service from Truly
26 février 2023
Réponse de Truly
Hi Lesley,
Apolgies about the delayed response, we've been having some issues with our Trust Pilot account.
Nonetheless, we want to thank you for taking the time to leave us this lovely review, we are so glad that you had a great experience when shopping with us.
Thanks again,
Truly x
Sent a feedback request before the item…
Sent a feedback request before the item arrived. Endless spam emails
4 mars 2023
Réponse de Truly
Good afternoon Zach,
Thank you for this feedback. I can see you haven't subscribed so you shouldn't receive any communication from us other than to rearrange your redelivery as looks like you weren't in.
Thanks
Truly
Beautiful glasses and truly exceptional…
Beautiful glasses and truly exceptional customer service
1 février 2023
Réponse de Truly
Good Morning Ele,
Thank you so much for taking the time to write us this review, its very much appreciated. Hope you are still loving your gin glasses :)
Thanks
Truly
Excellent customer service
31 janvier 2023
Réponse de Truly
Good Morning Diane,
Thanks for taking the time to write us this review and glad that you had a great experience shopping with us.
Thanks
Truly
Fabulous quality
Always happy to support smaller companies, Truly have 10/10 for communication, prompt delivery and beautiful quality leather trousers. Will definitely use again
8 février 2023
Réponse de Truly
Hi Lynn,
Thank you for taking the time to leave us this lovely review and we are so glad you are loving your leather trousers.
Thanks
Truly x
Women's black watch jacket
Ordered size 14 women's black watch jacket, apart from it been too small I was disappointed in the quality of the material and it arrived in small parcel and very crushed.
7 février 2023
Réponse de Truly
Good morning Mrs Balfour,
Thank you for taking the time to leave us this review and we appreiciate the product and delivery feedback. This will be passed onto the relevant team members.
Take care
Truly x
Incredible service
Beautiful product, better quality than I had imagined, delivered very quickly.
6 février 2023
Réponse de Truly
Good morning Mary,
Thank you for taking the time to leave us this fab review!
We hope that you are still loving your coupes as much as we do.
Take care
Truly x
Great hoodie and 100% cotton
5 février 2023
Réponse de Truly
Good morning Sheralyn,
Thanks so much for taking the time to write us this great review.
We are so glad that you are loving your hoodie and its just the perfect colour for Spring. Fingers crossed it arrives soon :)
Take care
Truly x
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