Tudor Blinds Avis 

Think I've dropped a clanger here 😕I too ordered replacement vanes was told 7 working days not heard any thing since and won't reply to my emails

This is the second time we have ordered from Tudor Blinds. There were no problems at all with the first order. However, we have just had to cancel our second order due to non delivery of the order after four weeks. We have sent numerous emails to them, most of which remain unanswered! Finally we telephoned them this morning and requested a refund. The fault seems to be with their admin procedure and the ability to follow up and solve problems. The quality of the blinds themselves is very good. It's a shame the admin system doesn't match it.

Excellent service, quality product ... exactly as ordered even with a slight change to specification from website.
Very happy over all and wouldn't hesitate to recommend and use again.
Thank you Paul.

I placed an order in November 2020. 14 day lead time, still not received blinds February 2021! Nobody replies to emails, phone calls. I want to cancel the order and get a refund as I am now moving house and no longer need them, but they just ignore all my correspondence. Appalling customer service. I would never use this company ever again. Wish I had read more reviews and saved my money.
WARNING DON’T EVER USE THESE PEOPLE!

I ordered a blackout blind. It was delivered after approx 2 weeks.
One of the slats had been cut in half and stuck with brown parcel tape.
Emailed them 4 times just asking for a replacement slat.
No reply at all.
Very disappointed, will never use again.
Completely shocking level of customer service I.e. NIL

Order blinds from any other place than here!!

I ordered blinds on the 24th of November, delivery said two weeks, after one month and no blinds, I had to contact them which to be told they are waiting in black hooks, communication is terrible, customer services just ignored me, I asked for a refund and they said they are sending them. I finally recieved my blinds on the 24th Jan, they turned up with white mark's all over them, and white hooks!! I thought the hold up was for the black hooks?! I emailed them to send them back and have been ignored since! Worse place I could have ordered from!

We received our new replacement slats today jan 30th and have put them up, very happy with them and the colour is a wonderful match. Thanks to you all at Tudor blinds great job

I ordered a headrail when it came it had to many hooks on it for the slats I have sent a number of emails over the past month and nobody has bothered to get in touch with me I won't be ordering from them again

Order a blind on 3rd December 2020,still hasn't arrived sent several emails and made several phones calls no reply to either, PLEASE Don't Lose Your Money like we did.

Very poor quality blinds. Phoned to complain and was told to email them which I did. My email wasn’t responded to and no one is answering the phone. Very disappointed with this company and will take my complaint further.

Unfortunately there isn’t an option for no stars because that is what Tudor Blinds deserve.

Their customer service is EXTREMELY poor. Ordered my blinds in early December 2020 and apart from the order confirmation, I have not been updated in any way.

I sent them an email two weeks later and got a rather rude response saying the blinds will arrive when they do.

Now we’re in January 2021 and still waiting for my blinds. And no update or communication from Tudor blinds.

Don’t waste your money and time with this company; there are better companies offering better products and definitely a much better customer service.

AVOID like a plague!

We recieved our replacement blinds yesterday (dec 23rd) perfect fit and colour brilliant thanks.

A bit slower than i'd have liked and comms could be better/quicker but given the current situation with covid that can be forgiven.
ultimately the product was very well priced and arrived well packaged and exactly as i expected so can't really say better than that.

Absolutely beautiful replacement slats top quality exactly the right size delivered as stated beautifully packaged would recommend this company to anybody thanks so much

Great quality vertical slat replacements. Unbelievable for the price. Very satisfied. Came earlier than date given👍.

The good news is their replacement slats are fantastic quality, well made and inexpensive. The bad news is their customer service is dreadful. Place and order and you don't hear from them for weeks until you ring to find out where the order is. Then suddenly they rush to make them but in the rush they sent out the wrong size. I had to contact them again for replacement slats but they didn't hurry to get them done until I rang again. They twice told me they'd been dispatched but they hadn't. Eventually they were dispatched last week but instead of sending by next day carrier (as they made the error making them), they've sent them by Royal Mail Snail Mail. Tried to track it on RM website but it only says 'We have your parcel' with no tracking journey or delivery date. If you are prepared to wait for ages with associated hassle I would order from them but if not, then go elsewhere.

We order samples they came in a few days. I rang up with a query, they advised and so we made our choice and ordered replacement slats, they said 14 days due to COVID, they emailed to say dispatched, we tracked and they arrived on time. We put them up, look fab, missed 2 weights (out of 140 for conservatory) but we did order a few spare, so not a prob just kept 2 off the old ones. Overall very happy, would use again.

Ordered some vertical slats to replace old and tired looking ones. Excellent service and great quality for a very reasonable price.I will be putting another order in to replace the remaining blinds in the home.Highly recommend.

We ordered replacement vertical blind slats from Tudor blinds and they were perfect. Well made, competitively priced, high quality and so easy to put up. One tiny comment was that one of the blind drops was missing a hanger at the top but we had one from an old blind so have been able to re-use that! We are looking to have other blinds made and would 100% order again.

Place an order with this company, and after the stated delivery time chased via email only to be told they cant complete the order as the material they had was poor quality meaning they where unable to make the blinds and complete the order. I guess if I hadn't chased I would still be waiting to find out I wont be receiving my order. So two points, 1) Very poor customer service, no communication had to chase. 2) I would possibly question the quality of the products / materials being used. Very poor!