Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Voir plus
L'entreprise a répondu
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Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
L'entreprise a répondu
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Voir plus
L'entreprise a répondu
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Voir plus
4,5
Excellent
354 avis
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Had an issue with subscription and it…
Had an issue with subscription and it was resolved so quickly. I was shocked. It's frustrating but honestly with in 24hrs it was sorted and items arrived. Thanks for the support
2 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Bought 10 coffee flavour tubs
Bought 10 coffee flavour tubs. Used then all the time had problems with the first 3 tubs split pouches in them so I ask to change the 7 I didn't open and the 3 I opened with dust on them from broken pouches. I sent photos every thing to them and they offered me 1 tube to say sorry. I said that is not what I want I wanted a replacement. They said they would send return labels never heard from them since so going to open case with PayPal.
Stay away from company
23 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Carl. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Unnecessarily complicated payment issues
Yet again my old card details are being defaulted resulting in a subscription not being delivered. I am sick of trying to sort this out. Why don't Velo make their website as simple as others? This is the fourth month in a row, and it's getting tiresome to say the very least.
29 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Lee. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
I had a problem with a delivery of an…
I had a problem with a delivery of an order which never arrived so I contacted customer service. Nora went above and beyond to fix this issue for me quickly and efficiently too. Best customer service I have ever received!
12 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Oakley, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer services were very easy to…
Customer services were very easy to contact, which is rare these days, extremely helpful and fast to rectify the mistake (which wasn’t even theirs). Perfect service.
11 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Giles, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a problem when ordering
Had a problem when ordering my subscription which was split into 2 orders instead of 1 reducing the discount I received, got a response after 2 days offering a refund for the difference or 2 free box’s of my choice
8 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Greta customer service
9 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Helpful and efficient
Contacted customer services as courier informed me package damaged in transit and couldn’t deliver. Customer services sorted a replacement order quickly and incredibly helpfully. Great service
3 septembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Suzie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Réponse : Velo United Kingdom
Hello Said, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Contacted Customer Services
Contacted Customer Services as I was due to go away & needed my subscription sending out that day to arrive before I left.
Gabor was very helpful & resolved the issue speedily & efficiently.
28 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Adam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Made contact with customer services as…
Made contact with customer services as one of the pouches had ruptured on arrival, I only wanted to know if it would be ok to use with the innards exposed on the other pouches. Very prompt responses and a replacement can in the post (unexpectedly). Very pleased with the service.
27 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer experience I have received was…
Customer experience I have received was outstanding, couldn't ask for anything better from them. Always so happy to help and get my issue resolved with no hesitation. So happy with the help.
23 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Katie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Great customer service, polite, quick to respond and issue resolved
22 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Charlene, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Brilliant customer service
Exceptional customer service from Linda! My parcel was delayed by Evri. I contacted velo via their contact form and heard back within 24 hours. A new parcel was arranged and delivered promply. Can't fault the customer service. Thank you!
21 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Defiantly my favoured brand
Defiantly my favoured brand. Will be buying more.
Would like some more flavour in the 4mg range though.
20 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Anna, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Very good customer service
15 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello William, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website
Linda was extremely helpful in…
Linda was extremely helpful in resolving my issue. Quick responses and a swift resolution.
7 août 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Great product. Great customer service! I had an issue where my order was charged but didn’t complete. Customer service was quick in resolving the issue and sending a refund for the failed order. I also received a free tub for free!
31 juillet 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Archie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Gabor was brilliant and efficient
Gabor was brilliant and efficient. Very friendly too. Thank you. Problem solved very fast.
31 juillet 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Davey, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
By far the best nicotine pouches on the market
By far the best nicotine pouches on the market. Very effective and very flavourful with a wide variety.
Customer service are top notch, had an issue with Royal Mail but was sorted after a quick chat with them on the online chat.
Could not recommend enough
27 juillet 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Mark, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
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