Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
L'entreprise a répondu
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Voir plus
L'entreprise a répondu
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Voir plus
4,5
Excellent
354 avis
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service
Regular customer at Velo - only ever had one issue with a tub not being the quality it should but the team sent me out a free tub and apologised. Always have good loyalty programmes and the product is great.
21 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Martin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Contacted velo customer service to…
Contacted velo customer service to complain of a pouch which had come apart in a tub. They were extremely helpful and resolved the issue. Olja B. Who took the chat was superb and very professional. Fantastic customer service.
23 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Lee, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Broken pouch, great customer support
Had a broken pouch in a can I bought in person (unfortunately didn’t retain my receipt) which I reported to Velo’s support team. Esma handled my query quickly and politely and offered me loyalty points to go towards my next order which was greatly appreciated. Thank you Esma!
21 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
The worst online purchase experience
The worst online purchase experience. I placed an order which I did not receive for almost a month. I reach out to their customer care only to be said that they need my passport details to verify my name before they place the order.
There was no mention of it in their website, or in the order confirmation email. I have no issues with their confirming my ID, but the whole experience was sloppy and terrible.
With utter frustration, I asked to cancel the order. They were not willing to even cancel my order without seeing a copy of my passport.
18 novembre 2024
Avis spontané
Customer service is the best I have…
Customer service is the best I have ever seen. I appreciate it very much.
14 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Aliaskar, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great help service and good products
12 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Empty pouches
Bought a can from my local store to find 3 empty pouches inside, contacted customer service and they swiftly resolved this by sending me a replacement can. The customer service agent (Bianca B) was friendly, patient and professional throughout the whole experience.
Cheers again Bianca
2 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello David, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Great customer service. Issue quickly resolved and product replaced. Even an explanation given.
6 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Absolutely superb customer service
Absolutely superb customer service! Resolved my queries straight away in a very professional and friendly manner. Additionally, their pouches are by far my favourite. I will continue to use Velo and order from their website.
Many thanks!
8 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Scottt, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent brand!
Excellent brand, excellent customer service!
I had a slight issue with the delivery side of it which was down to the courier, spoke to Nora and helped me through the process of what to do about this, was very helpful! Velo are by far the best brand I’ve tried and would recommend to anyone.
7 novembre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service from Velo
Great customer service from Velo. Very quick to reply and resolve my query. You dont experience this level of customer service these days.
30 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Pieter, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service was spot on
Customer service was spot on, they offered to fix the problem straight away with no unnecessary extra steps. Really happy with the kind and attentive customer support workers and will definitely be sticking with Velo.
30 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer care
Evri was keeing my parcel in depo for 4 days. I sent message to customer care, quick response and very helpful. ☺️
29 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Barbora, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Aferdita was a great help in ordering…
Aferdita was a great help in ordering my trial sample and was overall very polite and helpful
29 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Liam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Quick customer service
I had a problem where Evri had lost my order but after submitting a claim with Velo they were able to quickly respond and offer me a refund or a new order.
I have also had great experiences ordering with good pricing and quick delivery so would recommend to anyone who is already a nicotine user but obviously not encourage people getting addicted who are not already.
24 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello George, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Velo customer service
Put an order in ten days ago but still hasn’t been delivered. Evri…. Got in contact with velo in customer chat and spoke to Gabor was amazing service problem was resolved within minutes. 5 star customer service. Another batch of velo pouches sent straight away.
17 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Karl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
A small issue with Evri (no surprises…
A small issue with Evri (no surprises there) was resolved quickly and smoothly by the customer care team! Amazing service. Highly recommend!
16 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello George, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Outstanding customer service from Olja
I had an issue with ordering a free trial sample. I called up and I was able to speak with an adviser immediately, who resolved the issue swiftly and professionally. Thank you Olja for being so polite, respectful and helpful.
11 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Fancied a change
I recently moved over from Nordic Spirit to Velo because I was massively interested in their flavours and the fact they DO a subscription so you can save money each month. Velo has never failed to impress me, the flavours I like the most and will continue using are Orange Spark, Mango Flame, Wintry Watermelon and the new flavours I ordered yesterday were Purple Grape and Ruby Berry.
The delivery time was great as they dispatch same day and get them to you the following day, a truly amazing experience and will definitely continue ordering from them.
Kind regards,
Kyle.
11 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Kyle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
My order had not turned up
My order had not turned up. I’ve never had an issue before, so I emailed customer services and they were very quick to get back to me. They were so helpful and resolved the issue quickly. This has not put me off using velo. It’s just made me trust them a little more, due to how well they dealt with my issue.
7 octobre 2024
Avis spontané
Réponse : Velo United Kingdom
Hello Rachel, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
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