Got injured in tenerife in feb 2026. Was taken to a private hospital by ambulance. The hospital was all about money up front & would not deal with my insurance. The emergency team at vibe where 1st cl... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Obtaining a quote was easy via MoneySupermarket.com. Better price than previous Insurer - have been insuring with Staysure for the last 7 years. I was unable to print off the policy documents so I ema... Voir plus
Really easy when I needed to speak to someone to renew my policy. Haven't had to make a claim but with my current customer service experience I feel hopeful that this wouldn't be horrific experience... Voir plus
L'entreprise a répondu
Every year taking out travel insurance with pre existing medical conditions has been a nightmare . This is due to many questions from 5 years ago with answers that are not always straightforward. O... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Where will your travels take you next? Get the cover you need with Vibe Insurance. You can get travel cover for single trip or multiple trips. There’s also cover for families, couples, groups or single travellers. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual & single trip policies • Cover for winter sports, cruise, sports & activities. Vibe Insurance was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.
Coordonnées de contact
4,7
Excellent
230 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very satisfied with the quote
Very satisfied with the quote. Paperwork e-mailed promptly after accepting it.
Excellent
18 décembre 2025
Terrible claims process
Terrible claims process. Have submitted the same information via their portal three times and keep being asked to do it again. Trip cancelled due to a medical condition and are now insisting on two years of Drs notes. Seems clear they have no intention of recognising a genuine claim.
30 octobre 2025
Avis spontané
Réponse de Vibe Insurance
Afternoon Kevin,
Thank you for your review, and we apologise for the difficulties you've encountered during the claims process.
We appreciate you providing additional information to help us locate your policy. I have escalated this matter internally, and a member of our claims team will reach out to you directly to address any ongoing issues.
In the meantime, we sincerely apologise for any inconvenience this may have caused, and you can expect to hear from us soon.
Best regards,
The Vibe Insurance Team
Happy customer It was easy to use we and when we…
It was easy to use we and when we contacted them they were very helpfull
10 décembre 2025
A Very good price on the travel…
A Very good price on the travel insurance with Cruise added extras already included , where the other cheaper insurance don’t cover , for instance missed port
11 décembre 2025
Easy to do online
11 décembre 2025
Well laid out online form
Well laid out online form. Full documenation received quickly.
9 décembre 2025
Great cover, service & value!
Last minute additions and a VERY helpful customer advisor. Great cover, excellent value & peace of mind for another year!
12 septembre 2025
Very easy to use and good value.
27 novembre 2025
Price excellent
Price excellent, easy to set up. Cover looks good, but obviously haven't had to claim yet!
27 novembre 2025
Good price
Had never heard of this company, but using search engine it gave a very competitive price and the cover I required without a ridiculously high excess
24 novembre 2025
I am usually not very good online
I am usually not very good online , but my experience was brilliant
26 novembre 2025
Easy to arrange
26 novembre 2025
Great cover at a reasonable price
Great cover at a reasonable price, easy to purchase
25 novembre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.