Visiting Angels have been such a help to our family. Mum has needed a lot more care recently and knowing she is in safe hands means a lot. VA have been fantastic at accommodating our needs and everyon... Voir plus
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Lisez les avis des autres
I was asked by Visiting Angels to put a review I had written on this Trustpilot site previously on other Trustpilot site about V A care company not turning up on care calls to my inlaws a... Voir plus
My overall experience with the company has been wonderful. The carers and office staff of the East Nottinghamshire branch have been a God send. My care team are nothing short of Angels. They are kind,... Voir plus
I highly recommend Visiting Angels - South Devon. After surgery, I needed reliable, professional and caring home support. Past experience taught me that care companies do not always deliver on th... Voir plus
À propos de l'entreprise
- Service de soins à domicile
- aussi dans
- Agence de services d'aide à domicile
- Aide à domicile
- Soins aux personnes âgées
Écrit par l'entreprise
Founded in the United States in 1998, Visiting Angels was created with a simple belief: that people should have the choice to receive high-quality home care in the comfort and familiarity of their own homes. Today, Visiting Angels has grown into one of the world's most recognised homecare brands, supporting thousands of families through a network of locally owned and operated offices. At Visiting Angels UK, we believe great homecare starts with valuing the people who provide it. That's why we've built a different kind of care company, one that puts relationships, continuity and quality at the heart of everything we do. We provide personalised homecare services that help people remain safe, independent and connected to the things they love. From companionship and personal care to specialist support, dementia care and live-in care, our local teams work closely with clients and families to create care that fits individual needs, preferences and routines. What makes Visiting Angels different is our carer-centric approach. We believe that when caregivers are valued, supported and given the time they need, clients receive better care. That's why we offer minimum one-hour visits, carefully match clients with caregivers, and focus on building lasting relationships built on trust and familiarity. With locally owned offices supported by a national network, Visiting Angels combines personal, community-based homecare with the reassurance of an established, award-winning brand dedicated to helping people live well at home.
Coordonnées de contact
D82-1, Newton Chambers Road, Thorncliffe Park, Chapeltown, S35 2PH, Sheffield, Royaume-Uni
- 0114 433 3000
- admin@visiting-angels.co.uk
- www.visiting-angels.co.uk
4,5
Excellent
38 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Visiting Angels UK
Thank you for taking the time to leave us a five-star review. We're thrilled to hear that our carers were kind and polite, and we truly appreciate your feedback.
Visiting Angels UK
Visiting Angels
Found my experience to be very helpful. Found the whole team to be compassionate and lovely. Understood our individual family needs and tailored a package to suit that. I would happily recommend them.
20 juillet 2026
Avis spontané
Réponse de Visiting Angels UK
Thank you so much for your wonderful review. We're delighted to hear that you found your experience so helpful and that our team made such a positive impression. Providing personalised care that reflects each family's individual needs is at the heart of what we do, so it's lovely to know you felt supported throughout. Thank you for your recommendation. It truly means a great deal to us.
Visiting Angels UK
Réponse de Visiting Angels UK
Thank you so much for your lovely review! We're delighted to hear you were happy with both our carers and the service you received. Your kind words mean a great deal to the whole team, and we truly appreciate you taking the time to share your experience.
Visiting Angels UK
Excellent support
The carers are lovely and caring. They are reliable and provided excellent support.
Thank you for all that you do.
20 juillet 2026
Avis spontané
Réponse de Visiting Angels UK
Thank you so much for your wonderful review. We're delighted to hear that our carers have provided reliable, caring and excellent support. Your kind words mean so much to the team, who work hard to make a positive difference every day. Thank you for taking the time to share your experience and for your heartfelt appreciation.
Visiting Angels UK
Réponse de Visiting Angels UK
Thank you for your lovely review. We're so pleased to hear that you found our team kind and helpful. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.
Visiting Angels UK
Visiting Angels Stirling
I can’t thank the team at Visiting Angels Stirling enough for the exceptional care they provide to my mum. Having a consistent team of carers is so positive , allowing trusting relationships to develop and giving her the reassurance of familiar, friendly faces. This continuity of care has been invaluable to our family.
The team is compassionate, respectful, and professional, delivering person-centred care that always puts my mum’s dignity, needs, and preferences first. Communication is excellent, and the carers and management team are reliable, supportive, and responsive, giving us complete confidence in the quality of care provided.
Knowing my mum is supported by such a dedicated and caring team gives us true peace of mind. I would wholeheartedly recommend Visiting Angels Stirling to anyone looking for high-quality home care delivered with compassion, consistency, and genuine kindness.
Thankyou
Sylvia and Family
15 juillet 2026
Avis spontané
Réponse de Visiting Angels UK
Thank you so much, Sylvia, for taking the time to leave such a thoughtful review.
It means the world to our team to know that your mum feels comfortable and supported by familiar faces. Building trusting relationships and providing consistent, person-centred care is at the heart of everything we do, so it's wonderful to hear the positive difference this continuity has made for both your mum and your family.
Your kind words about our carers and management team will be shared with everyone involved, and we know they'll be incredibly touched. Thank you for placing your trust in us and for your wholehearted recommendation. It is a privilege to support your mum, and we're grateful to be part of her journey.
With warmest wishes,
Visiting Angels
Top Notch Care
Lovely Carers,I have a lovely lady called Hollie atm,she's so kind,caring nothings too much,she sometimes takes me shopping,we also sometimes get lunch,
If Hollie's unable to come they send Emma who is also so lovely,
30 juin 2026
Avis spontané
Réponse de Visiting Angels UK
Thank you so much for your wonderful review.
We're delighted to hear that Hollie has made such a positive difference to your day-to-day life. Knowing that you enjoy your shopping trips and lunches together is exactly what we hope our care provides, helping people to continue doing the things they love with someone they know and trust.
It's also lovely to hear your kind words about Emma. We'll be sure to pass your feedback on to both of them, as we know it will mean a great deal.
Thank you again for taking the time to share your experience. We truly appreciate your support and look forward to continuing to provide you with the care and companionship you deserve.
Wouldn't be without them
We looked around at many care agents before decided who to go with. Visiting Angels were so friendly on the phone and made us feel like they cared about what we needed and not just wanting our business. We spoke to a lady called Alice when we called who we found to be very accommodating and understanding to our needs. We then had a lady called Liza come out to do our first meeting and explain to us how everything works, she even came back with our carer Ellie to meet us before starting. This is something we were not offered by anyone else and have us peace of mind of who was coming to our home. Mum and dad have got on wonderful with Ellie. When calling the office you get through to a delightful young lady called Shannon who is always happy to help. We had a query with an invoice on one occasion (our misunderstanding) and everything was explained clearly by a chap called sheer.
We have had a couple of people to visit mum and dad when Ellie has been off and we've always been made aware of it's someone different and if we are ok with that well in advanced. Everyone we've met or had dealings with has been superb.
If anyone in the Buckinghamshire area is in need of care we would highly recommend Visiting Angels without a second thought.
We still have Ellie visiting and wouldn't be without her now.
10 février 2026
Avis spontané
Réponse de Visiting Angels UK
Thank you so much for taking the time to share such a thoughtful review.
We're delighted to hear that your experience has been a positive one from the very first phone call. Providing care that is centred around each individual and their family is very important to us, so it's wonderful to know you felt listened to and supported throughout the process.
We'll be sure to pass on your kind words to Alice, Liza, Ellie, Shannon and Shaheer. They will all be thrilled to know they've made such a positive impact. We're especially pleased that introducing Ellie before her first visit gave you the reassurance and peace of mind you deserved, and that your mum and dad have built such a lovely relationship with her.
Thank you once again for your recommendation and for placing your trust in Visiting Angels. It is a privilege to support your family, and we look forward to continuing to provide the care your mum and dad deserve.
Angels when we really needed them
We found ourselves in a position needing support for my mum very suddenly. She was living with terminal cancer and her deterioration was very sudden. She was matched with a wonderful young lady called Shannon. In the final weeks of mums life, Shannon kept her company, kept her cared for, kept her as independent as she could still be and most of all.... kept her happy. I would choose her a thousand times over to look after anyone. From the bottom of our hearts, thank you for brining joy to such a terrible time.
1 novembre 2025
Avis spontané
Réponse de Visiting Angels UK
Thank you for taking the time to share your experience with us during what must have been an incredibly difficult time.
We are so sorry for the loss of your mum, and we're truly honoured that Visiting Angels was able to support both her and your family in her final weeks.
Your words about Shannon are deeply moving. Knowing that she was able to provide not only care and companionship, but also comfort, dignity and moments of happiness, is the greatest compliment we could receive. We will make sure your heartfelt thanks are shared with her, and we know they will mean the world.
Thank you for trusting us to be part of your mum's journey. We hope that, in some small way, Shannon helped bring comfort during such a challenging time. Our thoughts are with you and your family.
Perfect all round Angels
The care was started really quickly and exactly what we needed. We were able to meet the lovely lady who was coming to see dad before hand which was great.
Our overall experience has been amazing. Nothing is too much trouble and the connection built with dad is second to none. The whole team are really friendly, the office is informative and checks in on how things are going. exactly what you would expect and more. Beyond thankful for having found these Angels
11 juin 2025
Avis spontané
Réponse de Visiting Angels UK
Thank you so much for your wonderful review.
We're delighted to hear that we were able to arrange care quickly and provide the support your family needed at the right time. We're also pleased that meeting your carer beforehand gave you added reassurance and peace of mind.
It's especially lovely to hear how strong the connection with your dad has become. Building meaningful relationships is such an important part of the care we provide, and we're thrilled that both our carers and office team have made such a positive difference to your experience.
Thank you for your kind words and for placing your trust in Visiting Angels. It has been our privilege to support your family, and we truly appreciate you taking the time to share your experience.
Réponse de Visiting Angels UK
Thank you so much for your five-star review!
We're thrilled to hear you had such a positive experience. Your support means a great deal to our entire team, and we're grateful you took the time to share it.
Thank you for choosing Visiting Angels. We look forward to continuing to provide care and support you can rely on.
Awaiting refund for money taken when not invoiced and not due
We had VA in Northampton and the cover wasn't too bad- my parents both needed care and assistance. The carers were ok, a couple were really good and the others less so, and not prepared to do much work, and the admin side less impressive.
Due to various circumstances relating to my parents health we put a hold on the cover and agreed an end date.
Unfortunately VA continued to take the funds under the direct debit for several weeks after the agreed date (my father died so it was not the top of the list to check and we had agreed to keep it open as we didn't know if Mum would want to continue- so hadn't cancelled the direct debit) No invoices were sent just the payments taken
We have been trying to get a refund of the money and as yet this is to be dealt with. We understand that someone in the office has passed away but are disappointed that this has not been remedied as yet. we are being told repeatedly we will hear but as yet, weeks in from first approaching them this is yet to be dealt with.
24 février 2026
Avis spontané
Réponse de Visiting Angels UK
Hi Carole,
Firstly, please accept our sincere condolences for the loss of your father. This must be an incredibly difficult time for you and your family, and we are truly sorry to hear about your experience during what is already a challenging period.
Thank you for sharing your feedback. We are glad to hear that some of the caregivers were able to provide good support to your parents, but we are very sorry to learn about the issues you have faced regarding the direct debit payments and the delay in resolving the refund. This is not the experience we would want any family to have.
We understand how frustrating this situation must be, particularly given the circumstances, and we appreciate your patience. Please be assured that the matter is being reviewed and the team is working to resolve it as quickly as possible.
If you would be happy to contact us directly at northants@visiting-angels.co.uk We would welcome the opportunity to look into this personally and ensure it is brought to a prompt resolution.
Big on marketing hype but service levels need to be more consistent
VA seems big on marketing hype. It's fine to raise peoples expectations if you can live up to it but service levels are only as good as the carers on the ground and the culture of the franchise management.
The carers my father had were kindly to him but some seemed inadequately trained particularly in relation to his dementia. Some couldn't cook a basic meal and overall there were too many different people going in for a person with dementia to form a bond with and feel safe with. There were 2 very good and empathetic members of staff but you never knew if he would have those as numerous others seemed to be on dad's rosta. When I broached the subject of less and consistent carers I didn't feel like my views were welcome. This was a consistent theme throughout -requests for changes/improvements or complaints if something was done wrong were met with frosty corporate speak and occasionally mildly sarcastic responses. They definitely don't seem to want to work together with families.
A pity overall as the manager seemed to know her stuff and to start with I thought it would be a successful relationship. But they need to focus less on the marketing hype and what's convenient for their business and more on getting the fundamentals of a consistent, client-focussed service right.
Before my father passed away, I had already started to look for an alternative agency to cover their visits.
They do have a good invoicing system in place and returned dad's deposit money promptly after his death without having to be chased (unlike another agency we used) so that was a plus.
2 janvier 2026
Avis spontané
Réponse de Visiting Angels UK
Hi Sue,
Thank you for taking the time to leave such a detailed review and for sharing your experience. We are very sorry to hear about the difficulties you encountered and also extend our sincere condolences on the loss of your father.
We appreciate your kind words about the carers who showed empathy and supported your father, and we are pleased to hear that the deposit was returned promptly. However, we are concerned to read about the issues you have raised regarding consistency of carers, communication, and your overall experience with the service. These are matters we take very seriously, as building trusting relationships with both clients and their families is extremely important to us.
As Visiting Angels operates through a network of locally run offices, it would be helpful if you could let us know which location your review relates to so we can ensure it is directed to the appropriate team and properly looked into.
Please feel free to reach out to us at admin@visiting-angels.co.uk
, and we would be more than happy to investigate this further and discuss your feedback in more detail.
Marketing and social media hype promoting excellence does not reflect reality from this service provider.
On Monday 8 December 2025 I plucked up the courage to walk into Visiting Angels office in Lytham St Annes and pour my heart out asking for help. A very emotional experience. Young lady in office spoke with compassion and empathy and I felt confident walking out that I had done the right thing in seeking care support for my mother. I gave all my contact details and was told I would be contacted by the manager or member of team within 24-48 hours.
I have heard nothing. Absolutely disgraceful that nobody contacted me. I wouldn’t waste your time in seeking support from Visiting Angela. The marketing and social media hype does not reflect reality from this service provider.
9 janvier 2026
Avis spontané
Réponse de Visiting Angels UK
Hi,
Thank you for taking the time to share your experience. We are sorry to hear that your visit to our office left you feeling disappointed, particularly after taking the step to come in and speak with the team about support for your mother. We understand that reaching out for help in these situations can be a very emotional moment.
We have looked into this with the local office in Lytham St. Annes. At the time, the team was managing a sickness outbreak which unfortunately affected normal follow-up processes, and your enquiry was not followed up within the timeframe originally discussed with you.
We believe Donna has since reached out to you personally to apologise and explain the situation, and we appreciate you taking the time to speak with her. Your feedback has been shared with the team so they can review how enquiries are tracked and followed up to help avoid situations like this in the future.
Thank you again for bringing this to our attention.
⚠️ warning ⚠️
⚠️ warning ⚠️
Management here is very deceitful. During the interview, hours and shift patterns are agreed upon – but once you start, these agreements are ignored.
The manager is unapproachable, immature, and unprofessional. If you ask about the shifts you were promised, she takes offence, goes into a huff, and then speaks to you with disrespect. She will even twist things and accuse you of being rude simply for wanting what was agreed at the start.
When you leave (due to the stress of constantly having to fight for your rights), she has been known to call new employers and spread lies about your character. This is despite having previously praised you in messages, saying how happy, approachable, and smiley you are, and how much of a difference you made to clients. (If you need a copy just ask)
I’m not the only person she has done this to – others have had the same treatment. Be very, very careful. I would not recommend this company at all (this is a true post !! Which Angels are trying to hide so here is the truth again) ...
31 juillet 2025
Avis spontané
Réponse de Visiting Angels UK
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we take concerns like this very seriously.
To help us look into this properly, could you please get in touch with us directly at admin@visiting-angels.co.uk and let us know which Visiting Angels office this relates to? Each office is independently operated, and this information will allow us to understand the situation fully and raise the necessary concerns.
We appreciate you bringing this to our attention and would really value the opportunity to speak with you so we can address the issue.
Fantastic carers, heartless system
The frontline carers who supported my mother were excellent — compassionate, reliable, and a credit to their profession.
Unfortunately, my experience with the management and administrative side of Visiting Angels was extremely disappointing. After my mother’s emergency hospitalisation and medically mandated move into full-time residential care (a service Visiting Angels does not offer), the company withheld £560 from her deposit, citing a 10-day notice period — despite no care being delivered, or even possible during that time.
I submitted a formal complaint in March 2025. While it was acknowledged, Visiting Angels missed multiple response deadlines — including those set by their own Managing Director — and ultimately failed to provide any meaningful resolution. The matter was escalated via Citizens Advice, who referred the case to Trading Standards. Although Trading Standards advised they could not act further due to the signed agreement, Visiting Angels showed no willingness to apply discretion or goodwill — they appeared content to retain the funds regardless of the circumstances.
This experience raised serious concerns about how Visiting Angels handles client relationships, complaints, and financial matters. The carers themselves were outstanding, but the organisation’s management response to a complex and distressing situation was cold, rigid, and fell far short of what many, I’m sure, would call a reasonable standard.
In short: read the terms and conditions carefully — and then read them again. If something goes wrong, don't assume the organisation will respond with compassion or flexibility. In our case, they did not.
28 avril 2025
Avis spontané
Réponse de Visiting Angels UK
Thank you for sharing your feedback. We are truly glad to hear your kind words about the frontline carers, and we’re sorry that the overall outcome was not what you had hoped for.
We understand that this was a very difficult time for your family, and we appreciate how distressing sudden changes in care needs can be. While we recognise your disappointment, we do have signed agreements in place to safeguard the time and pay of our carers, who reserve their availability in advance based on scheduled visits. As Trading Standards also confirmed, the notice period and associated terms form part of that agreement.
Please understand that, while we always aim to be fair and supportive, we are also a business with responsibilities to our staff. The notice period ensures that carers are not left without income due to unexpected cancellations.
We are sorry that you felt our approach lacked compassion, as that is never our intention. We appreciate you raising your concerns and will continue to review our processes to ensure we communicate clearly and sensitively with all families in challenging circumstances.
Just wanted to say what a lovely time…
Just wanted to say what a lovely time we had yesterday. It was great to see so many of your ladies in person and how well dad gets along with you all. It was lovely to see him interact with lots of laughs and jokes, and it was very clear to see how fond you all are of him.
Lisa and Kat, Client's Daughters
28 juillet 2024
Avis spontané
Réponse de Visiting Angels UK
Thank you so much for your kind words. We’re really pleased to hear that you all had such a lovely time and that the visit felt positive and enjoyable. It’s wonderful to see the connections that build over time, and we truly appreciate you sharing this feedback with us.
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