Jamie was extremely professional, understanding, determined to fix the problem and he did. I had left Vodafone last November after 40 years with them. I went to EE and had a nightmare. They fre... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement28 George Yard, CM7 1RB Braintree, GB
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Lisez les avis des autres
After spending an hour in O2 trying unsuccessfully to get our old business account transferred to our new company name, we gave up and thought we’d see if anyone else in Chelmsford could make this eas... Voir plus
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Jamie assisted us with a phone upgrade. He is very pleasant, knowledgeable and informative and made the process very quick and straightforward with his efficiency. We have always had good service fro... Voir plus
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Kieran was very professional and has a good knowledge of phones and how to attend to customers. He should be recommended or acknowledged specifically because he retains the customers and puts a smi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Braintree
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
28 George Yard, CM7 1RB, Braintree, Royaume-Uni
4,9
Excellent
181 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Les gens ont aussi consulté
Jamie was very helpful
Jamie was very helpful, he knew everything I asked was curtious and very pleasant
16 juin 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey. We're happy to hear that you found our team member helpful, courteous, and pleasant. We appreciate you taking the time to share your positive experience!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie help me transport my daughter…
Jamie help me transport my daughter from one plan to another at a reduced cost and confirmed that I could upgrade
Her phone to a 16 in 3 months times
At a nominal additional cost I would highly Recomment Vodafone and especially Jamie in the Braintree store
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Mark.
Thank you for your positive feedback.
Vodafone Social Media Team
Amazing and friendly
Came into store and Jamie was really helpful and couldn’t do enough for us. Thank you
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Ed.
We're happy to hear that you had such a positive experience in our store.
Thanks,
Vodafone Social Media Team
Ryan was absolutely amazing and so…
Ryan was absolutely amazing and so helpful! Wish I had come in to the Braintree shop sooner!
6 juin 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Jodie, we are ecstatic to hear about your fantastic recent experience. It's great to hear Ryan was so helpful. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Jamie was brilliant and extremely…
Jamie was brilliant and extremely helpful. He advised us with a plan that would suit our needs. He has been brilliant everytime we have dealt him myself, my daughter and my mum have all had fantastic service from him regarding phones and broadband
1 juin 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Vikki,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited Braintree Store and was…
Visited Braintree Store and was assisted by Ryan who was amazing. Explained everything clearly and had a good understanding of what I needed and got. Thanks Ryan 👍🏻
24 mai 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Amy,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was helped by Ryan who was excellent…
I was helped by Ryan who was excellent at keeping me calm over the thought of not having a phone due to dodgy charger point. Was due an upgrade and Ryan helped me find the right phone for me. Thank you so much for your excellent customer service 😀
13 mai 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Con,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service from Alex today. Very knowledgable and thorough. Would recommend.
12 mai 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Laura,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
They couldn't be bothered.
It got worse. The mobile was found to be ready after all, but when I got home and opened the box, someone had slung in the wrong kind of charger. I give up. The contract is getting cancelled. Who takes all that money and sets up a contract then supplies the wrong items? Well, it happens, but the level of argument from the team recommended by the response below is off the scale. No, they couldn't look up the details of the phone and simply send me a proper charger. It's a poor outlook in the event of more issues.
***
Everything happened quickly after Vodafone responded (below). Whereas the customer services adviser had said I couldn't collect the phone until tomorrow, suddenly a message came - it was ready after all. Having seen the laconic attitude in the Braintree store twice this week, I'd guess they simply couldn't be bothered to arrange collection today. Not until they got chased following my TP comments.
***
I'm waiting for a new phone which was promised for today. No text has arrived, and clearly, it isn't ready to collect. A call to customer services got me an email address and I sent a message, to which no one has responded from the shop in Braintree. Then a demand to fill in a survey arrived. The customer service assistant then called me, to urge me to fill it in. I explained, I had deleted it since the process was not complete, and she made me feel guilty. I suggested she might resubmit it but she was dismayed and said she could not. This isn't my fault. All I want is the proper service, which I was promised on Wednesday.
2 mai 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey there,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Ryan was extra helpful and polite and…
Ryan was extra helpful and polite and very informative
2 mai 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Donna,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sorted my enquiry very promptly
Sorted my enquiry very promptly. Very pleased with Jamie’s help found him very professional and polite
9 avril 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Sue,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service
Absolutely fantastic service, Ryan went above and beyond and was very helpful throughout, would highly recommend
7 avril 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Jevan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience today in Braintree
I had a great experience today in store. Ryan was very helpful. He explained things well and could answer all my questions with a smile on his face. A lovely, friendly, helpful experience.
5 avril 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Jessica,
We really appreciate your wonderful review and the amazing support for Ryan.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Very helpful and informative service…
Very helpful and informative service provided by Ryan and happy with the package offered.
4 avril 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan done a fantastic job of sorting…
Ryan done a fantastic job of sorting out my phone and watch.
2 avril 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Bernie,
Glad to hear about your experience! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Very happy with the service today. Will recommend!
2 avril 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Jennifer,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan made my experience of choosing a…
Ryan made my experience of choosing a new phone very enjoyable by explaining all the features and best options that would work for me. Great service 5 stars
22 mars 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hello Brett,
It's great to hear about the positive experience which you've had with Ryan. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
excellent customer service from Ryan
excellent customer service from Ryan. Thankyou
19 mars 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Brooke,
This is a great review for Ryan. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Ryan helped me and my wife
Ryan helped me and my wife. He was so helpful and helped us get the best deal.
11 mars 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi John,
Thank you for your review for Ryan. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great experience
Great experience, Jamie was absolutely brilliant, thank you for all your help.
23 février 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
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