Jamie was extremely professional, understanding, determined to fix the problem and he did. I had left Vodafone last November after 40 years with them. I went to EE and had a nightmare. They fre... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement28 George Yard, CM7 1RB Braintree, GB
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Lisez les avis des autres
After spending an hour in O2 trying unsuccessfully to get our old business account transferred to our new company name, we gave up and thought we’d see if anyone else in Chelmsford could make this eas... Voir plus
L'entreprise a répondu
Jamie assisted us with a phone upgrade. He is very pleasant, knowledgeable and informative and made the process very quick and straightforward with his efficiency. We have always had good service fro... Voir plus
L'entreprise a répondu
Kieran was very professional and has a good knowledge of phones and how to attend to customers. He should be recommended or acknowledged specifically because he retains the customers and puts a smi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Braintree
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
28 George Yard, CM7 1RB, Braintree, Royaume-Uni
4,9
Excellent
181 avis
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Les gens ont aussi consulté
Manager has a major attitude problem
The manager (I think) at the Braintree store has a major attitude problem and spoke down to me on both visits. I asked him if he had a problem with me and rather than diffusing the situation decided to argue back and tell me that I ignored him on my first visit when he said hello - so clearly he did have a problem with me! He was actually busy serving when I first visited and is full of it. I've always found Vodafone an excellent company but I might have to take my money elsewhere as I can't get over how unprofessional, rude and generally difficult the staff at this store have been. I had ordered a phone to collect at the store but he refused to do the simplest of things to help me, like look for the order status online - just as his colleague had done the day before - clearly it could be done, he was just trying to be difficult and refused!
20 février 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hey Matthew,
It's disappointing to hear that you're unhappy with the service provided in our Braintree Store. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Jamie was brilliant , friendly and professional. Jamie helped me with all my questions and issues .
10/10
Fantastic service
15 février 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Ryan was do helpful and knowledgeable…
Ryan was so helpful and knowledgeable and went over and above!
14 février 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Katie,
It's great to see your kind words for Ryan, we really appreciate your feedback. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The manager was very helpful and made…
The manager was very helpful and made recommendations about what was best with my upgrade.
Would come back again
13 février 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Reviewer,
Thanks for your kind words for us. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Top man Jamie…
Just like to say how great Jamie was in sorting out my upgrade, which I had messed up on the website,he was very professional and got me a better deal than I originally asked for
Thanks Jamie, I'll definitely come back for any new or upgrade contracts in future
Thanks again Darren
26 janvier 2025
Avis spontané
Réponse de Vodafone UK - Braintree
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Alex gave me such a fantastic deal on…
Alex gave me such a fantastic deal on my SIM card. couldn't be happier.
23 janvier 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Jamie,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jamie was very helpful and explained…
Jamie was very helpful and explained everything to me
19 janvier 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hello, Sue,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The gentleman in the store is always so…
The gentleman in the store is always so helpful and guided me in finding a new phone. He made the process so easy. Would recommend this store.
18 janvier 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hello,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent Service
Ryan and Alex were both extremely helpful and friendly. Got the best deal for me.
18 janvier 2025
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Kelly,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service by Caroline in Chelmsford High St
After spending an hour in O2 trying unsuccessfully to get our old business account transferred to our new company name, we gave up and thought we’d see if anyone else in Chelmsford could make this easier. From start to finish, Caroline couldn’t have been more helpful and we are now looking to use Vodafone for all our future business sims. Thanks again.
30 décembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Pete,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Yes all members of staf is very good.
23 décembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Khalid,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Every time I go here the staff are very…
Every time I go here the staff are very professional and helpful. Great customer service as always
30 décembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Nasreen,
Thank you for your review. It’s great to hear of your positive experience in store. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Braintree
Hi. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adviser was extremely helpful and great…
Adviser was extremely helpful and great communication really recommend this store.
14 décembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Ahmed. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional, friendly and helpful customer service
Just had my sim only contract renewed with Eda from Vodafone store Braintree. Not only she advised on current offers, but she was very professional, friendly, helpful, and answered in detail all my questions. Amazing customer service experience Braintree store. Thank you.
8 décembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Svetoslava,
This is lovely feedback for Eda. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service
We were helped in a very professional and knowledgeable way by Eda. She was so nice to spend time with us and answered all the queries we had. Altogether an excellent visit to Vodaphone Braintree.
Posted on behalf of my mother
23 novembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Helena,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Eda was superb
Hi - I went in today around 12pm to upgrade my phone and witnessed one of the members of staff (Eda) getting verbally abused by a male customer. Eda remained professional and helpful throughout until she became visibly shaken when the customer started swearing and shouting at her for something that had nothing to do with her, to the point he brought her to tears. I’d like to report this more formally if you can provide me an email address to write to?
I was the next customer and Eda was fantastic and regained her composure brilliantly to finish on a positive.
Thanks - Simon
24 novembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Simon, I'm sorry to hear you had to witness this kind of behaviour in our store, and I'm glad Eda had such an understanding customer after having that experience.
So we can escalate this for you, please pop us a message via one of the below links:
Facebook: http://vodafone.uk/2Fpnah2
X: vodafone.uk/3LXh2xl
Instagram: https://vodafone.uk/4aaUP8d
Thanks, The Vodafone Social Media Team
Eda was good and so patient
She helped me with updating my previous Vodafone mobile
17 novembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service! Staff amazing very informative friendly and trusting. Cannot fault the Braintree shop!!
14 novembre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Julie. Thank you for your review for the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Contact change
Went in today to get some help with my contract Eda was super and fixed everything quickly.
24 octobre 2024
Avis spontané
Réponse de Vodafone UK - Braintree
Hi Holly,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
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