I was looking to upgrade my phone today being my birthday. A young gentleman Darsh found me the best price plan and shiny new IPhone Air, and explained the features of the phone too. What a great... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB
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Lisez les avis des autres
The staff has been absolutely amazing. So supportive, patient, funny and welcoming. They fixed an issue within good time and they both Syed and Anna been so lovely. This is my first experience with Vo... Voir plus
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Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... Voir plus
L'entreprise a répondu
Exceptional service from Seyon. Very helyand knowledgeable. Ensured we signed up to the best services for our needs and listened to what we were looking for . Supported us through the whole process .... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Brent Cross
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, Royaume-Uni
4,8
Excellent
272 avis
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Réponse de Vodafone UK - Brent Cross
Hi Sakshi,
We're truly sorry for the trouble you've faced with our Customer Service. At Vodafone, we aim to provide excellent support to all our customers, and it’s disappointing to hear we fell short during your recent visit. Your input is invaluable, and we will certainly use it to enhance our services and avoid similar issues in the future.
Should you have any additional questions or concerns, or if there's anything more we can do for you, please don’t hesitate to connect with our team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Poor Customer Service and Zero Accountability
I recently had an issue with my SIM port and visited the Vodafone store in Brent Cross for assistance. Three sales advisors—two males and one female—attempted to help me, but none could figure out the problem. One of them didn’t even bother to ask about the issue or try to help. The other two, unable to resolve it, kept telling me to “wait 24 hours and come back,” as if that were a real solution.
I don’t even live near Brent Cross, yet I made the trip twice, hoping for a resolution. On my last visit, I was given an advisor’s email—Sabi—to contact if my SIM still didn’t work. Unsurprisingly, when I reached out the next day, he completely ghosted me and never responded.
When I contacted Vodafone’s online customer service, they told me to visit a store for help. But if this is the kind of treatment customers receive, what’s the point? These employees seem more interested in avoiding responsibility than actually helping customers. When I requested to speak to a manager or someone more experienced, I was conveniently told that the assistant manager was the highest authority available—essentially shutting down any possibility of escalation.
It’s clear that this store prioritizes sales over customer service. If your employees have no interest in solving issues, they shouldn’t offer false assurances, making customers waste their time and money traveling to the store for nothing. It has now been seven days without a working network, and Vodafone has shown zero accountability.
This whole experience has negatively impacted my mental health and disrupted my work, as I have been left without a phone network for a full week. Instead of helping, the staff at this store have only added to my frustration with their pretentious and unprofessional attitude.
I strongly recommend avoiding Vodafone, especially this branch. If you value real customer service and reliability, go with any other network—this one is a complete disgrace.
29 mars 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Sakshi,
We sincerely apologize for the problems you're facing. This is not the experience we strive to provide, and we regret any frustration it has caused. We take this issue very seriously and address it internally to ensure it does not happen. I do understand how disappointing it would be to face such hassle regarding a port issue. We would love to get this sorted for you as quickly as possible.
Please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Syed and Pamir are amazing with helping…
Syed and Pamir are amazing with helping me set up my email and other apps always come here for help they are best
26 mars 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Sonia,
This is amazing feedback for Syed and Pamir. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Dina was the best
Dina was the best. Very polite and prompt with the service.
24 mars 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Sera,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service by sabi
Amazing service by sabi, amazing service and great deals
10 mars 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello Ana,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing deal vodafone
Amazing deal vodafone, moved from EE but thanks to Sabi.
10 mars 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello Miguell,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing and excellent service by Sabi
Amazing and excellent service by Sabi. Visited brent cross Vodafone several times but Sabi beat the price
20 février 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Mr Domingospina,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very happy
Very happy
Mr Sham was so kind,friendly and helpful.
Is a professional!
Many thanks to him!
18 février 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Alexandru,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Dinath was best salesman
Dinath was best salesman, fantastic service, thanks a lot 🙏🏻
4 février 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello, Ali,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant service
Big thank you to Nazim who was both very helpful and informative today. Provided us with tons of information and guidance on the products whilst also being friendly and comfortable to be around. Initially came in to purchase a replacement SIM but actually ended up buying a brand new phone as well thanks to the service.
2 février 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi. Thank you for your review for Nazim. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience with Sabi today
Amazing experience with Sabi today, got a better upgrade on my sim and a new tablet for my kid. Thank you buddy
1 février 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Chris gave us 5 start service and made…
Chris gave us 5 start service and made everything so easy!
20 janvier 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had the pleasure of speaking with…
I had the pleasure of speaking with Dinath regarding my phone contract, and I am thoroughly impressed with the level of service I received. Dinath was incredibly knowledgeable and took the time to explain all the details clearly, making sure I fully understood my options. His professionalism and friendly demeanor made the entire process smooth and stress-free. Thank you, Dinath, for your outstanding assistance
17 janvier 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Bashir,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The service I received was exceptional
The service I received was exceptional. After trying online for two days and getting no where I decided to go I store. Pamper resolved my issues and we chatted endlessly. What a pleasant experience. Thank you for reaffirming my faith in Vodafone. I would highly recommend the people at Vodafone Brent Cross for customer service.
9 janvier 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Simon,
Thanks for sharing your excellent feedback for Pampas, it's great to see they turned this around for you. If you need any help in the future, please feel free message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The nicest team
The nicest team, they are friendly, quick and efficient. Helped me through all the steps, and corrected my mistake I’ve done online, in no time.
8 janvier 2025
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Mia,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Brent Cross
Hi. Thank you for your review for Said. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Vodafone store on Friday in…
Visited Vodafone store on Friday in Brent Cross. I was immediately approached by manager Syed. Offered me all the options for a new sim only and broadband. Fantastic deals and top class service by Syed and his staff at the store. Will be visiting again for any future business
13 décembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
All staff very helpful and always…
All staff very helpful and always pleasant in the branch.
13 décembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Lorraine,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I always use the Vodafone branch at…
I always use the Vodafone branch at Brent Cross when I visit London from South Africa. The service here is phenomenal!
9 décembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Gerald,
It's great to hear about your recent experience, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I have visit this branch (brent Cross)…
I have visit this branch (brent Cross) today and was great service and very patient staff specially ( Dinath ) he's very professional 👏
7 novembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Ali,
Thanks for letting us know what an amazing job Dinath at our Brent Cross store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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