I was looking to upgrade my phone today being my birthday. A young gentleman Darsh found me the best price plan and shiny new IPhone Air, and explained the features of the phone too. What a great... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff has been absolutely amazing. So supportive, patient, funny and welcoming. They fixed an issue within good time and they both Syed and Anna been so lovely. This is my first experience with Vo... Voir plus
L'entreprise a répondu
Huge thank you to Ravi at Vodafone Brent Cross! His service was exceptional—completely professional, clear, and focused on helping me find the best fit. He walked me through all the available options... Voir plus
L'entreprise a répondu
Exceptional service from Seyon. Very helyand knowledgeable. Ensured we signed up to the best services for our needs and listened to what we were looking for . Supported us through the whole process .... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Brent Cross
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit D7 Brent Cross Shopping Centre , Prince Charles Drive, NW4 3FB, London, Royaume-Uni
4,8
Excellent
272 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Smashing customer service
I had a problem today - my phone wasn't charging properly so I popped into the Brent Cross store. Syed looked after me wonderfully . He checked my cable - which was only working intermittently. The store doesn't sell them - but he told me where I could buy one: and he kindly kept my phone on charge while I went to buy a new one. The associate front of house (sorry I don't know his name) was really helpful too. Thank you!
6 novembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Judi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Paying and not receiving! Horrible reception
Vodafone didn't give me the service paid for, horrible reception, no ended calls, messages, don't make it easy to change for another product to keep the client and is still charging me a fine for a service that doesn't work. Anyways, after procedures, tests, changing devices and blablabla nothing worked. Since July having trouble. they don't have access to the reference chats, the tests that they have done, the investigation that they did, nothing! But I have the chat copy, so feel free to ask me and I will show you. So if you are reading this, go for BT, O2 or other provider that will give you a good service for what you are paying for. Bad experience and now taking VOdafone to the court.
1 juillet 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey there,
I am sorry to hear that you have had such a poor experience. We never want any of our customers to be left feeling this way.
So we can look into this for you, and help get it all resolved, please come and get in touch with my team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good customer service and helpful…
Very good customer service and helpful approach.
Highly recommended .. Sabi
1 novembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great shop great service fast efficient…
Great shop great service fast efficient and friendly.
23 octobre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Emmanuel,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Services to customer.
Services to customer.
Helpful , supportive ..
I would like to say about store manager.
I got good service there at Brent cross store .
1 octobre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Falguni. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sham has been terrific
Sham has been terrific. Helpful, courteous and professional too. I have saved money and feel listened too. Great experience… a rare easy thumbs up review .
7 octobre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Lisa,
Thanks for taking the time to write such a great review. We're delighted that Sham left such a positive impression - and saved you money! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
It is impossible to speak with customer…
It is impossible to speak with the staff from customer helpline on Vodafone.
I have rang them 5 time during 1 hour and they simply switched off after 15 minutes of presing numbers and numbers to get to the correct department.
It has began to be a complete useless company.
28 septembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
I'm sorry you've had a problem getting through to us Daniel. You can contact my team over social media. If you still need any help or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Brent Cross
Hi Cezanne,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Amazing service by Syed the store…
Amazing service by Syed the store manager give him a raise!!!!
14 septembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Sagar,
Thanks for letting us know what an amazing job Syed did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good experience
Very good experience. The guy name syed is really very generous and helpful gave my all ans to my queries. Overall good experience😊
13 septembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Krishan,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helped to upgrade and keep the same…
Helped to upgrade and keep the same number
12 septembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Ketan,
Thanks for your review for our Brent Cross store. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
sabi was great at giving us the right…
sabi was great at giving us the right options, upgrading my account and my wife, allowing us to get the best offers available. It was fast efficient and very friendly service.
4 septembre 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Ali,
This is a great review for Sabi. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Syed Ahmed from the brent cross branch…
Syed Ahmed from the brent cross branch was so professional and dealt with my order brilliantly as I was moving broadband and x4 mobile numbers to Vodafone from various other providers. He made the transfer effortlessly and gave some great advice.
24 août 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Sandra,
Thanks for letting us know what an amazing job Syed did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Syed was very enlightening and…
Syed was very enlightening and informative. Thank you for helping us!!
24 août 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Adriana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Syed was amazing. Very helpful and super helpful. Thank you so much for all your help.
24 août 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hey Sandra,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ollie in Brent Cross is the best…
Ollie in Brent Cross is the best Vodaphone shop sales advisor/agent who helped me choose a new phone with a plan that suited me. He was extremely patient and courteous with all tthe informtion required. This has prompted me to buy a new phone with the customer upgrade. Ella Felt
6 août 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Ella! Thank you for your review, I'm glad Ollie was able to help you out. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Seyon was a amazing sales person.Kind…
Seyon was a amazing sales person.Kind and polite and very helpful
5 août 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello Montesanto,
It's always our aim to provide a helpful service, so it's great to hear that Seyon delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dinath was super helpful!
Dinath was super helpful!
Just come in person they will sort out everything for you! Super friendly and super explaining every little detail you need to know that was life saving
3 août 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hello, Alon,
It's great to hear that you received a 5 star service from Dinath! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a great experience at Brent Cross…
I had a great experience at Brent Cross branch.
22 juillet 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Zargol,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Seyon,was very very helpful
Seyon,was very very helpful. Thank you.l will recommend you to my family and friends.
22 juillet 2024
Avis spontané
Réponse de Vodafone UK - Brent Cross
Hi Dolores,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Seyon. Thank you for recommending us to your family and friends.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.