Liam was extremely helpful in trying to sort out the pop ups on my phone which was stopping me from using it plus we looked at costs for broadband and he has saved me money so a productive visit
L'entreprise a répondu
Établissement
Changer d'établissement152 High Street, GL50 1EN Cheltenham, GB
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great service from Luther who helped me when my 5g router was damaged. Very kind and patient and got me back online that afternoon.
L'entreprise a répondu
Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting... Voir plus
L'entreprise a répondu
Izzy was very friendly and informative! Helped me out with my limited knowledge of the subject
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Cheltenham
Écrit par l'entreprise
Coordonnées de contact
152 High Street, GL50 1EN, Cheltenham, Royaume-Uni
4,9
Excellent
430 avis
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Les gens ont aussi consulté
Alex was super super helpful
8 août 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi Megan,
Thank you so much for your wonderful review and the amazing support you’ve shown for Alex —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Alex and Arun ere excellent
Alex and Arun ere excellent, restored my faith in the Cheltenham store Excellent service
6 août 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi Lyn ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Alex and Arun—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Cheltenham
Hey Michael,
Thanks for the lovely review and fantastic support for Ikran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mike was fantastic and was very patient…
Mike was fantastic and was very patient and helpful whilst setting up 3 new phones for my family.
26 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Clare,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ikran is quite customer friendly and…
Ikran is quite customer friendly and professional in discharging her duties.
26 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff praise
Billy was brilliant with my mum (who is 80). Very patient, polite, attentive, most importantly - nice. Managed to fix the phone. 10/10 customer service :)
22 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Dorian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mobile WIFI
Luther was very patient and answered all our questions clearly and concisely.
19 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Susan,
Thanks for the lovely review and fantastic support for Luther.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Luther was kind and patient with us and…
Luther was kind and patient with us and explained everything so we could understand. We were not rushed and he was extremely helpful. I will defo be back to this store.
Luther is a credit to your company as his customer care was amazing. I will be back very soon to update my phone and will look forward to his help and expertise. He is amazing! I didn't get anxious about sorting phone problems this visit to the store. Thank you Luther!
14 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Sheryl,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I have to say I am so impressed with…
I have to say I am so impressed with the Vodafone store staff, Luther, Azad and Daniel, excellent service when I traded in my phone.
4 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Sally,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Arun
Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting faster WIFI at home for a lower price which is incredible, will pop back into the shop to get that set up by Arun. His service was well good and professional, he’s very patient and such a lovely person! :)
1 juillet 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Tanya,
Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Canadian Armed Forces
28 juin 2025
Avis spontané
Ikran gave us excellent service
Ikran gave us excellent service. Very knowledgeable and explained the changes to our contracts clearly. The outcome of our visit was very positive thank you.
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hi Hugh.
We're happy to hear that you received excellent service.
Thanks,
Vodafone Social Media Team
Ikran Brilliant service
Ikran Brilliant service . Listening carefully to our requirements and made proactive suggestions for our broadband provision which were really effective . Pleasant , cheerful and articulate
7 juin 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
We're happy to hear that you received brilliant service.
If you need anything, please reach out to our Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
The staff are friendly and knowledgeable
The staff are friendly, helpful and really nice guys. Azad is really helpful and patient. Thank you
31 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Shelley,
Thanks for the lovely review and fantastic support for Azad.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade
Azard was amazing, he helped me a lot, answered at all my questions! And now i have a new phone.
18 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Raul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ikran
Ikran - fantastic support, very polite, professional and knowledgeable. Highly recommended.
16 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Dave,
Thanks for the lovely review and fantastic support for Ikran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andreia gave us all information we…
Andreia gave us all information we need. Very helpful.
12 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey Geoffrey,
Thanks for the lovely review and fantastic support for Andreia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was assisted very well in selecting…
I was assisted very well in selecting my new phone and getting it set up by Azad
6 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was awesome
Alex was awesome. I had a few problems with various Vodafone accounts that have never really been sorted, but Alex was so helpful, quick and understood all my issues, sorting everything!
5 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awful service provider and worse…
Awful service provider and worse network coverage. I have been charged for more than 9 months for not using my mobile broadband. I visited the office and the manager told me he can't help me. I contacted customer care and there were even more unhelpful. I filed a complaint and absolutely nothing has been done. They make promises and dont keep them and i am fed up. I don't understand what service at all they provide.
4 mai 2025
Avis spontané
Réponse de Vodafone UK - Cheltenham
Hey,
I'm truly sorry to learn about the difficulties you've been experiencing with your broadband service and the ongoing charges. I can only imagine how frustrating this must be for you. It's understandable that after reaching out multiple times through the store, online support, and even filing a complaint, you still haven't found a resolution.
Please don't hesitate to contact our dedicated Broadband team at 0333 304 0191 or connect with them through Live Chat here: vodafone.uk/2LCJiTm
When you file a complaint, you should receive a reference number via email from the complaint team. Since you haven't heard back from them, I encourage you to reach out again with that reference number to ensure you get the assistance you need.
If you want to check the status of your complaint and have already spoken to the Broadband Teams without getting the resolution you hoped for, feel free to chat with my team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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