I got a new phone from Steven and his service was amazing he was really welcoming and helpful he help me get a deal best suited for me
Établissement
Changer d'établissement3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
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Lisez les avis des autres
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... Voir plus
L'entreprise a répondu
I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... Voir plus
L'entreprise a répondu
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Chester Grosvenor Centre
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, Royaume-Uni
4,9
Excellent
286 avis
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Les gens ont aussi consulté
Adam has been fantastic today
Adam has been fantastic today, upgraded 2 devices for us and also helped us with our data transfer. Great service, been coming for years to Vodafone. 100% recommend
15 août 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff member Ryan from Chester
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not being able to utilise modern mobile phones and needed it to be very basic.
We attended your branch in Chester and a memner of staff Ryan went above and beyond in assisting her.He was very patient and knowledgeable and friendly making the overall experience easy for her to understand. What a pleasant young man he is, explaining to her for her to be able to sign a contract knowing exactly what it consisted of. A credit to Vodafone
7 août 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Marie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They are incompetent company
They are incompetent company that no one should be with this company. I was approached in my local curry’s store by a vidaohobe rep asking me to change to them for my broadband, I was in a hurry with 1 million things on my mind , she rushed through her preprepaired sells pitch and I agreed to swap to them from sky this women didn’t answer my concerns or questions , she cud see I was over 60 not a text and I felt intimidated by her, I sgreed so I took it, she never explained that she was going to change my landline as well, broadband transfer took 3 weeks MY LANDLINE STILL NOT CONNECTED 7 weeks later
I am fuming I have spent at least 3 hours a day to get through to someone who can help me and understand my situation
Now I can’t use my landline and I’m getting billed by Vodafone sir services I don’t have
CIN merchants
RIP off
They prey on vulnerable people and never achieve the needs of a customer
14 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hi there. We’re sorry to hear about your experience, Samantha , and the frustration caused while trying to change your broadband. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Steven is amazing I can't thank him…
Steven is amazing I can't thank him enough for all his help
1 août 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Melissa at Vodaphone/Three in Chester
We went to Vodaphone/Three in Chester. We were served by Melissa. She sorted out three phone contracts and a tablet contract. She was very patient, polite and thorough.
3 août 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Timothy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I dropped my phone into a lake on…
I dropped my phone into a lake on holiday and was quite stressed at the time. Visited Vodaphone shop in Chester and assisted by Steve who was the saviour. Got a new phone and Steve explained everything in detail about how to go about recovering my I cloud account. This worked just as he said it would and all my information was transferred over. Thanks again Steve regards Daniel
29 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Daniel,
Thanks for the lovely review and fantastic support for Steve. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service from Jamie at…
Brilliant service from Jamie at Vodafone Chester. Excellent advice for all the mobiles in the family. Cheers
23 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Kevin,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve was fantastic he explained…
Steve was fantastic he explained everything to me and could not help me enough thank you so much
22 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Adam completed a data transfer for us
Adam completed a data transfer for us. Very pleased thank you very much
21 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Andy,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was very helpful gave me a great…
Jamie was very helpful gave me a great deal on my phone and transferred all my data from my old phone
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Joan,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful,informative and explained…
Very helpful,informative and explained clearly the package and costs.
Friendly and professional
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Sue,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was happy with the help and…
I was happy with the help and experience from the girls Chloe Tanya and Melissa thanks
Yasmin
10 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Yasmin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was nice and friendly and knows…
Chloe was nice and friendly and knows her stuff!
We will recommend her to anybody.
Regards
Rob & Carol Handforth
8 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Robert,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Eva very helpful
6 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I called into the Chester store just…
I called into the Chester store just browsing. I was greeted by Taniya. She was bright, bubbly, and knowledgeable a pleasure to deal with. I walked with a new phone. I would recommend this store, the service was excellent.
27 juin 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Graeme,
Thanks for the lovely review and fantastic support for Taniya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from evie.
29 juin 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Barry,
Thanks for the lovely review and fantastic support for Evie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a lovely time being served by…
Had a lovely time being served by Taniya yesterday, I had some issues with my phone to which she patiently and clearly explained different functions to me and how to fix my issues with a lovely smile on her face, amazing experience overall
27 juin 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Chelsea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had such a fantastic experience…
I had such a fantastic experience upgrading my phone today, and it’s all thanks to Taniya! From the moment I walked in, she was incredibly welcoming, friendly, and knowledgeable. She made the whole upgrade process so easy and stress-free, taking the time to explain everything clearly and making sure I got the best option for me.
What really made the experience stand out was how personable she was. We ended up having such a great chat about concerts, travelling, and even laughed about how she says she’s terrible at swimming! It felt like catching up with a friend rather than just completing a phone upgrade.
Excellent customer service like this is hard to come by. Taniya is a real credit to Vodafone, and I genuinely left the store with a smile on my face. Thank you for making what could have been a routine visit such an enjoyable experience. I hope Taniya gets the recognition she deserves!
27 juin 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
"Hey Taylor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Evan was very helpful and knowledgeable…
Evan was very helpful and knowledgeable very good experience
24 juin 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Peter,
Thanks for the lovely review and fantastic support for Evan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was worried about a problem and came…
I was worried about a problem and came to Steven.He was reassuring and found two things that needed adjusting. He is very easy to talk to and I value this as well bad his help.
20 juin 2026
Avis spontané
Réponse de Vodafone UK - Chester Grosvenor Centre
Hey Moragh,
Thanks for the lovely review and fantastic support for Steven. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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