Vodafone UK - Didcot Avis 

Summer guided me through my new phone choices, including upgrading my tablet options. Throughout she gave me advice best suited to me whether it would save me money, future considerations about my choices and excellent advice about adapting my choices to suit my options. Her customer service was exemplary and I look forward to returning to the store to collect my order

I just felt Drew who served went above & beyond! He was a pleasure to deal with & I felt he knew exactly what he was doing & explained everything to me! He even managed to get my bill down! 😊
Well done & so glad I didn’t need to speak to Vodafone’s AI Tobi

Drew and Dave were able to sort my issue professionally and quickly and hence the 5 stars.

The problem I was having was complex and required sos assistance. The biggest problem Drew and Dave faced is that there was no SLA for them to provide me and so close to Christmas I needed this as I needed my number in order to make payroll payments. They, however, were happy to pass on all the knowledge they could and looked to get the best/most efficient option completed for me.

On the other hand, a sales director type person was in the store training a new employee this afternoon. This individual used scare mongering tactics that I did not appreciate and was shocked to hear. Among other things I heard: ‘Here’s a link to give me anonymous feedback, but just remember I know where I was on the 17th’ and similar type remarks. As a new female member of staff (with the sales director being an older gentleman) I would have ran a mile. I was shocked. I of course would leave a negative review for this but I want Dave and Drew to have their 5 stars. 🌟

Thank you Drew and Dave.

I hope Vodafone are able to reset the feedback for the sales director so that GENUINE feedback can be given without threat or fear.

Drew laid out all my options and managed to find me the best deal!

Came in, was seen straight away. Dave listened to us and got us the most suitable phone and plan for ours needs and finances

I came in pretty stressed, having failed to get broadband and an upgrade online. Drew sat me down and instantly calmed me down, he was very patient and took me through all my options without up selling. He understood my budget, my needs and took the time to find me the most incredible deal that I would never have been able to find myself. I think I'll always go in store now, I thought online was quicker and better but I was wrong. Drew really was excellent, as was his colleague Nikki.

I went to Vodofone Didcot and Summer was so friendly and helpful. I was asking to upgrade my air plan and She was give me the best price from Vodofone. Thank you very much Summer.

took open reach 4 days to come out and fix the wifi ik this is not on you but the guy on the phone who works for Vodafone didn't really help but just left us with no wifi and said someone will come out in 3 days if you live in ox10 i don't recommend getting this wifi get 10 download speed witch is very slow dunno if its a joke or something but its not very funny when it takes me 3 days to download a game i wanna play. open reach says you cant get better download speed and also lied and said we get 28 download speed when i haven't seen it go up above 20 but at the end of the day just to let you guys know the download speed is next level terrible so if your looking to download games or films or anything this is not the to go for many thanks had to get this out of me never seen anything like it

My 80 year old mum needed a new phone bc her existing phone was only 3G and her contract with a different company was ending. We got a new phone and contract and the transfer of her old phone number worked perfectly so all good. We were served by summer and another gentleman whose name I don’t have.

Dave was amazing, sorted out my issues promptly.

Been dreading going to phone shop 😩
But once i got there the young man name of Drew was a so helpful and very polite sorted all my problems with phone contracts made my vist very pleasant thank you Drew

Dave was brilliant, v patient and got us the best deal

Great customer service from Paul, made my decision a lot easier. Very informative and knew exactly what I was looking for to make my transition smooth.

Came in to upgrade my phone, but ended up upgrading our daughter’s phone too!
Dave tag teamed with John and made the whole process quicker.
Together they were friendly, chatty yet very very knowledgeable and professional.
They are both the reason we use this store.
A**+

We came in to upgrade our phones, and John couldn’t have made our experience more easy!
Everything was explained in layman terms, with a friendly, personal and very professional way .
A**

Dave was very helpful when my phone just stopped working however it was due to the latest upgrade so nothing he could fix but I did purchase a new phone and I'm back up and running again.

Dave gave us great friendly service and professional advice in the Didcot branch

I met with Jon at Vodafone in Didcot as my Vodafone contract is due to expire. Jon was very patient with my many questions and asking to check options as there are so many different plans available but he definitely knows his stuff! Thanks Jon 🙏🏻

Dave and Farhaan are incredibly kind and helpful workers. Their knowledge, patience and kindness is second to none. They both go above and beyond for their customers and I would only go to the Didcot store for this reason. I’ve never encountered such great customer service like this before. Thank you guys!

Very helpful and knowledgeable