Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement85 Northbrook Street, RG14 1AE Newbury, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... Voir plus
L'entreprise a répondu
Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... Voir plus
L'entreprise a répondu
Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Newbury Northbrook
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
85 Northbrook Street, RG14 1AE, Newbury, Royaume-Uni
4,7
Excellent
374 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Knowlegdeable friendly and customer…
Knowlegdeable friendly and customer focused
24 février 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Stuart,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So very patient and helpful thanks Gemma
20 février 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey JW,
Thanks for the lovely review and fantastic support for Gema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena was absolutely amazing very…
Selena was absolutely amazing very knowledgeable and very polite and helpful sorting out my problem excellent service from Selena really deserve 10 stars ⭐️ Thank you Selena
18 février 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Brenda,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newbury Northbrook
Hey Ryan,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing upgrade deal was given to us in…
Amazing upgrade deal was given to us in Newbury. Thanks to Cameron for all the help
6 février 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cameron was great
Cam helped set us up with some new phones and a great deal on a new tablet
6 février 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Sandra
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Selena was happy and very helpful
Selena was happy and very helpful. Great service.
27 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Alyssia,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable, helpful service
Selina is always so helpful and efficient. She is very knowledgeable; giving good advice and exploring all the options to ensure I get the most suitable plan for my needs.
26 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Wendy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Selena
Selena! Give that woman a raise! Been in multiple times and she was the only one who could help us. Felt slight disappointed with previous visits but she’s a star 🌟 10/10 for Selena
25 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Shannon,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I bought my elderly parents in as they…
I bought my elderly parents in as they were having issues with their phone. They both have dementia and can be challenging. They were greeted by Cameron who was very helpful, calm and patient. Their issue was resolved and he took time to explain what was wrong so the could understand. It was a great experience, thank you. Steve
17 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Steven,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
When we entered the store an assistant…
When we entered the store an assistant approached us, didn’t say good afternoon and how are you, just stood there, I asked a simple question about my phone, he didn’t respond, just took my phone, started scrolling up and down, didn’t engage, carried on scrolling up and down, it was actually embarrassing, he clearly didn’t have a clue, I said to him “ would one of your colleagues know” he then waved over a colleague and rudely walked back to his desk!!! We were gobsmacked…. His name was Femi. Selena came to our rescue who always goes that extra mile to help, so what was a minus star ended up being 5 stars, thank you Selena, Femi needs manners first and customer relations tutorial.
17 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Swan,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Absolute nightmare with Vodafone
Absolute nightmare I left virgin and joined Vodafone 150 plus. Openreach turned up at 08.30am and fitted in everything at 10.30 and tested it when I was there. They said everything will be connected in one hour but it never worked out. I rang Vodafone Mohammad answered said I was connected at 10.00am. it is now 13.00 no WiFi. Mohammed said he will look into it he said he will ring me back between 15.00 and 17.00 in that time it started working he rang back I said thank you it's all working. 30 minutes later it all went. I rang Vodafone again and Esham answered I told him what happened he said he will sort it out I was on the phone for a hour with him trying to sort the problem out then he hung up. I was really fed up I would like to put a swear word in but I can't. Now I have WiFi I did a speed check and all I got is 20Mbps I am paying for 150Mbps. I wish I stayed with virgin media broadband for the sake of saving £2 it's not worth it.
14 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Cameron of your Newbury branch saw me…
Cameron of your Newbury branch saw me immediately I entered the store. He was polite, friendly and efficient. He resolved my issue to my full satisfaction.
14 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hi Rod,
Thank you so much for your wonderful review and the amazing support you’ve shown for Cameron —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Selena is amazing
Selena is amazing! She is always there to help me sort out any problems I have with phone, broadband and always has my best interests at heart.
12 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cameron from the Newbury store was super efficient and really…
Cameron was super efficient and really listened to what I was asking for. Managed to get me a great deal
11 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Georgi,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great help!
Simple question about roaming led to checking my tariffs and saving me money (as well as fixing the roaming question. Thank you!
10 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey J R,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Newbury Northbrook
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Data usage ‼️
Absolutely disgusted, workers are liars, data usage goes down so fast 1GB = gone in 5 minutes! Very expensive prices as well : 15 GB for £30!? What a waste, I don’t recommend people to use this!
8 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
hey there,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and that you feel let down by both the service and pricing. We never want our customers to feel misled or dissatisfied, and we take concerns about data usage and value for money very seriously.
We’d like to look into your account in more detail to understand what happened with your data allowance and discuss the best options available for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Selena was marvellous...sorted me out…
Selena was marvellous...sorted me out completely and made sure everything was working correctly
7 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena removed a virus very fast and…
Selena removed a virus very fast and efficient.
6 janvier 2026
Avis spontané
Réponse de Vodafone UK - Newbury Northbrook
Hey Robert,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.