Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Kingland Crescent, BH15 1TB Poole, GB
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Lisez les avis des autres
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Voir plus
L'entreprise a répondu
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Voir plus
L'entreprise a répondu
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Poole
Écrit par l'entreprise
Coordonnées de contact
2 Kingland Crescent, BH15 1TB, Poole, Royaume-Uni
4,7
Excellent
153 avis
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Les gens ont aussi consulté
Archie was fantastic
Archie was fantastic. Really warm and welcoming and knowledgeable. Genuine asset to the brand
6 janvier 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Louis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Dan
Excellent service from Dan, extremely helpful and very friendly!
11 décembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Kieran,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Impossible to Cancel Broadband!
Trying to cancel our broadband since we sold our house early in August 2025, almost 6 months later we are still being billed, despite being told, email etc that the service was cancelled! This is ridiculous and stressful we will NEVER use Vodaphone again. Just been billed AGAIN for December despite an email saying it was cancelled in September. After the reply from Vodaphone my partner spent over 2 HOURS on the phone and they said we had not cancelled despite an email confirming Cancellation in August 2025!! Now we have a new bill for payment even though we have not paid since SEPT and we have no direct debit set up OR account so again on the phone today - SO far we have WASTED over 10 hours on the phone and we still cannot cancel - My Partner does not use Facebook so and live chat could not help! Terrible Service
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey there,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our home broadband team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Upgrade
I came to see Dan from the Poole branch to upgrade my sisters phone and then my mum got a iPad and iPhone. Can’t fault Dan whatsoever
3 décembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Jorcan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dan was really helpful
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Bernice,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kim in the Vodafone branch was very…
Kim in the Vodafone branch was very helpful sorting my phone to be at a cheaper plan
Very pleased thank you
4 novembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hi. We're happy to hear that our team was able to assist you in finding a more affordable plan that suits your needs. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful and professional young man
Great service!
A young man Archie at the Poole branch Vodafone was polite, knowledgeable and very helpful.
He made everything quick and easy.
27 octobre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hi. We're happy to hear that our service was helpful, and we appreciate you sharing your positive experience. We're glad everything was quick and easy for you. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always come to see Daniel as he’s so…
Always come to see Daniel as he’s so helpful and alway kind and honest
3 novembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hi. We're happy to hear that you find our team member so helpful, kind, and honest. We appreciate you taking the time to share your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daniel is the best been coming here for…
Daniel is the best been coming here for years and always like dealing with Daniel
3 novembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hi. We're happy to hear that you consistently have a great experience! Thank you for your long-term patronage and for sharing your positive feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from archie lovely …
Excellent service from archie lovely people thankyou Mike
18 octobre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Steven helped us with returns and new…
Steven helped us with returns and new upgrades brilliant service
4 octobre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Hannah,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andreea was brilliant Straight forward…
Andreea was brilliant Straight forward and so helpfull
4 octobre 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Robert,
Thanks for the lovely review and fantastic support for Andreea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was fantastic!!!
Dan was fantastic on helping my dad with a new phone, he gave us the best deal and even looked at others just to make sure. Fantastic customer service with a massive smile! Thanks again and will defiantly be coming back!
1 septembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Dan B
Dan was brilliant and also put up with my husband which is not easy trust me
1 septembre 2025
Avis spontané
Réponse de Vodafone UK - Poole
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Poole
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Friendly store
Visited the Poole store to change to a sim only deal. Dealt with quickly and efficiently by Melissa. Excellent experience, friendly store.
15 août 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Lucie,
Thanks for the lovely review and fantastic support for Melissa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mel and the whole team in Poole store…
Mel and the whole team in Poole store were amazing so helpful and made my switch from o2 to Vodafone so easy.
16 août 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Jones,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Everyone was very helpful thanks to Amy
11 août 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Roy,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Experience was very great
Experience was very great, very helpful!! Dan was very nice and accommodating.
6 juillet 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Charmaine,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan (Poole)
Went twice to Poole Vodaphone and very happy with the experience and help given. The first time Dan was of so much help that we requested, and waited, for him specifically.
5 juillet 2025
Avis spontané
Réponse de Vodafone UK - Poole
Hey Ciaran,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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