Popped into store today to ask a few questions about an upgrade and walked out with a new phone (so excited!). We got talking to Archie who was absolutely brilliant and helped me find a good deal for... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Kingland Crescent, BH15 1TB Poole, GB
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Lisez les avis des autres
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... Voir plus
L'entreprise a répondu
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... Voir plus
L'entreprise a répondu
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Poole
Écrit par l'entreprise
Coordonnées de contact
2 Kingland Crescent, BH15 1TB, Poole, Royaume-Uni
4,7
Excellent
153 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Dan b
Dan was very helpful & patient. Listened to what I needed & acted on this info.
21 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Liz,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dan B
I was served today by a gentleman under the name of Dan B he was very professional in his service and attitude! He couldn’t have helped any more than he did! I will be telling my family and friends to see Dan in Poole
20 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Jacob,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was very helpful and great service
14 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Steven,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steven was so friendly and helpful with…
Steven was so friendly and helpful with helping us sort out closing an account after a recent bereavement. Vodafone should be proud to have such a lovely team member.
12 mai 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had a really great experience with Kim
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly and made the whole process smooth and welcoming. Really appreciate the excellent customer service from all of them. Highly recommend!
26 avril 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb support from Kim
Superb support from Kim . Lucie was also very helpful !
I recommend this store
26 avril 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Pat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Archie was amazing
Archie was amazing, really helpful and knowledgeable. Excellent and quick service even though it was busy.
22 avril 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The manager was very friendly and…
The manager Steven was very friendly and helpful and explained everything to me and listened to what I needed. Felt very welcome and left happy. Thank you
2 avril 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Funky
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Professional from stat to finish
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a breath of fresh air with his mannerisms.Thankyou Archie for all of your help.From a Gen X technophobic female
13 février 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Alison,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Steve the store manager was extremely…
Steve the store manager was extremely helpfully with my upgrade. We went through everything that was available to me and found the best deal that complemented what I was after.
28 mars 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Trevor,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Steve was brilliant
Steve was brilliant! It was an amazing service received in Poole store
1 mars 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Andreea,
Thanks for the lovely review and fantastic support for Steve.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan did an amazing job helping me and…
Dan did an amazing job helping me and my husband upgrade our phones thank you very much
1 mars 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Chelsea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very knowledgeable on phones
Very knowledgeable on phones, friendly and fast
1 mars 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Incredibly helpful and patient
Dan was Incredibly helpful and patient. Gave really good advice.
1 mars 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Trisha,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had a good long chat with Carl about…
I had a good long chat with Carl about all sorts of stuff long after we had set up my broadband. I enjoyed his friendly demeanor and positive attitude, I felt like I had gone to see a mate for a good old chin wag and almost forgot I was there to set up my broadband. Great and friendly customer service, very happy with the experience.
11 février 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Rob,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Poole
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Poole
Hey Lucie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Carl was really helpful and sorted out…
Carl was really helpful and sorted out my new phone without any issues
6 février 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Adrian,
Thanks for the lovely review and fantastic support for Carl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Worst Customer Service Ever....
We would first like to point out that Vodaphone Poole UK Store Manager was absolutely brilliant. He was our angel and we are truely grateful for his help. Vodaphone Internet Mainline Service is absolutely pitiful. We signed up for broadband, but it was discovered they were unable to provide the cabling to the house to provide the service. We tried to resolve the issue with Vodaphone and the Cable Service but we were getting shoved from pillar to post. Out of desperation we went to Poole Store to try and resolve the issue, and as a temporary measure we purchased a mobile wifi (the best product ever) and if it had not been for Poole Store Manager offering a solution we would have been without WIFI, phone, for 3 months. We returned the WIFI box to Poole store the next day and we thought cancelled the contract with Vodaphone. BUUUUT they took 2 direct debits one for the mobile, one for WIFI which we have never been able to use. We tried again on the phone to Vodaphone, and we were just bounced from department again. We went again to Poole store and spoke to the manager. He took it on and tried to finally cancel the WIFI contract for us today and between the store manager/ourselves we were on the phone trying to cancel for 1.5 hours, even the Store Manager was being passed from pillar to post.....Note to Vodaphone in extra ordinary circumstances like this, have a department who is properly trained in contract law and systems, and and vitally has the access to make an executive decision quick decisions with out this 1.5 hours mess. Wakey Wakey Vodaphone WIFI, terrible customer service today from start to finish
16 janvier 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hey Chris,
We apologize for the trouble you've encountered with our service. It's unfortunate that your experience has not been up to our standards, and I want to reassure you that we strive for better.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mel was super helpful
Mel was super helpful. I was quickly and efficiently guided me through the process and v happy with the results. Great choice in store.
9 janvier 2026
Avis spontané
Réponse de Vodafone UK - Poole
Hi,
Thank you so much for your wonderful review and the amazing support you’ve shown for Mel—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
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