Vodafone UK - Wigan Avis 

I am extremely disappointed with the conduct of Vodafone’s assistant manager, Justyna, during a recent visit to the store. What should have been a straightforward and positive experience was marred by her unprofessional and discourteous behaviour.
My partner and I were being assisted by Abbie, who provided excellent service—she was patient, helpful, and attentive throughout. Unfortunately, her efforts were repeatedly undermined by Justyna, who interrupted on no fewer than four occasions to comment, in front of us and other customers, on how long the process was taking and on the way receipts were being uploaded. This behaviour not only created an uncomfortable atmosphere for us as customers but also gave the impression of micromanagement and a lack of confidence in her colleague. Such conduct is unprofessional and risks driving customers away.
Matters worsened when my partner, who was accompanying our 17-month-old child, was approached by Justyna in an abrupt and unsympathetic manner. She stated that our child was “setting off the alarm” -presumably one that is silent to customers and there was no alarm sounding, and instructed that they both “needed to sit down.” While I fully appreciate the need to avoid the alarm being triggered, the way this was communicated was unnecessarily blunt and entirely lacking in courtesy. Furthermore, it was an unreasonable demand to expect a toddler to sit still on command, and the manner in which this was handled caused unnecessary distress to our child, who subsequently became upset and disruptive. Prior to this, our daughter had been quietly walking with her father and had not disturbed other customers—in fact, many had responded warmly to her presence.
It should also be noted that my partner was unable to leave the store with our child, as we were in the process of completing a new contract. A degree of understanding and professionalism should therefore have been exercised. Unfortunately, Justyna demonstrated neither empathy nor tact in managing the situation.
In contrast, Abbie’s service was exemplary and a credit to Vodafone. Regrettably, this was overshadowed by the assistant manager’s poor attitude and handling of both her staff and customers.
In summary, Abbie deserves recognition for her professionalism and customer care. Justyna, however, should urgently reconsider her approach to leadership and customer interaction, as her current manner is not reflective of the standards expected from a manager representing Vodafone.

Great all round service - thanks John

Was welcomed as soon as I entered the shop, explained to Matt that my contract was due to end in October and was looking for a new deal. Matt explained a promotion that was on, he went through everything with me and I signed for it,

Matt was very knowledgeable and understanding.
Made the transfer of phones effortless.i won’t hesitate to use Wigan Vodafone again

They helped me to save some money with my broadband and my SIM card plan

Great service from Tom , setting up my new phone

Absolutely wonderful experience , what a lovely lad, he is definitely a credit to your company , I would always keep Vodafone, and recommend to my friends and family .
He is so chatty , polite and very knowledgeable, definitely knows his stuff , very relaxed atmosphere, organised store ,
Well Done again

Great service from Tom. Really nice manner and explained products well. Happy with my new contract.

Great personable service. Given the breakdown of offers too.

Great staff, I've been in multiple times recently and they couldn't be more helpful

When i came into the store today i explained that i had just renewed my contract but the phone i had chosen was not right for me .so I had a great manager who assisted me explained my options was very helpful his name was Alex and he had assistance who made sure I fully understood and made me feel at ease Justyha thank you for you time and patience much appreciated.

I recently needed a new mobile phone - and was terrified of the prospect, being 84 years old. I shouldn't have worried. I went to my local (Wigan) Vodafone store and can't thank Matt at the store enough. He was totally wonderful - especially given my age and very limited experience with technology. We chatted like old friends whilst he negotiated all the necessary items to set up my new device. I can't thank him enough - his patience and sincere care that I get absolutely the best product for my needs was wonderful. Even the problems of negotiating my old account didn't bother him. He was totally professional, helpful, kind - and human. I would recommend Matt (as well as Alex and Tom) for making my experience as easy and friendly as possible - and completely successful! Thank you Matt!

Been into the store today and spoke to Tom, he was brilliant, he saved me over £25 a month by switching my O2 phone tariff over to Vodafone, he also spent time discussing switching my current broadband which would also save me another £50 per month. Great service and really friendly. Tom gets 5 stars.

The process was quick and easy set up a new contract in half an hour. Staff member Tom was very helpful with helping choose the right contract. Thanks again

I went into the Wigan store months after buying the phone. I had problems setting up my Gmail account. After 5 mins of good advice my problem had gone away.
Thanks.

Jim R

Lovely guy, very professional and friendly, the computer system kept making him start everything from the beginning again but he was very patient and apologetic, he is a credit to your team.

I was served Michael A really nice person so helpful and explained every thing for help with the promotion and deals that was available and was very patient a credit to your wigan store

First time signing an internet contract and I must say the quality of the service provided was exceptional. Justyna was very informative and answered all my questions with patience. I would highly recommend seeing her in the Wigan branch!

I visited the Wigan branch due to a query I had with my account and was lucky enough to be served by the lovely Justyna! Not only she’s helped me with my query but offered an internet contract which worked out perfect as I just moved into a new property. She was very informative and patient with all questions I had. I totally recommend going to see her as her knowledge and service quality was excellent.

Fantastic service from Alex at the Wigan store. Friendly, polite and helpful. He displayed fantastic customer service in sorting out an upgrade in my phone and contract.