Sally was totally brilliant! Very patient and clear, and extremely knowledgeable with excellent problem-solving skills too. We actually really enjoyed getting our new phone and internet account. Thank... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement29/30 Parliament Street, YO1 8RS York, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... Voir plus
L'entreprise a répondu
Hannah in the York branch is awesome. I am a middle aged, menopausal, clueless woman who doesn’t know her gigabytes from her chicken bites. Hannah has all of the patience needed for such a difficult c... Voir plus
L'entreprise a répondu
I’d like to commend Hannah in the York store for her professionalism and customer service and care this morning. She listened, investigated, took time to explain the various options and steps, was co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - York
Écrit par l'entreprise
Coordonnées de contact
29/30 Parliament Street, YO1 8RS, York, Royaume-Uni
4,5
Excellent
429 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Gina set me up with a new iphone
6 mai 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service instore
6 mai 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Paul,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gina is a STAR
On both occasions when I visited Vodafone York store Gina was super helpful, quick and efficient. Friendly and professional at the same time.
Great experience, I'll be sure to look out for her next time I need anything at the store.
5 mai 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
This is the best service ever I…
This is the best service ever I get,Hannah was amazing.
Tank you Hannah
3 mai 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Aldin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Caitlin and Niki were excellent…
Caitlin and Niki were excellent today and I’m happy with my visit
3 mai 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Angela,
Thanks for the lovely review and fantastic support for Caitlin and Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone your rubbish
Vodafone your rubbish. Its easier to proof my age.with police!!.im 59
27 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Danks,
I’m really sorry to hear how frustrating this situation has been for you, and I completely understand why you’d feel upset — especially when you’ve already gone through other forms of age verification without any issues. I appreciate you taking the time to explain this, and I can see why this experience has felt unfair.
Age verification checks are required for certain services, and these are handled by our secure verification system. While I appreciate your age is not in question, we’re limited to the verification methods set by that process, and unfortunately we’re unable to override them manually on social media.
If you’re still having trouble completing the verification, the best next step would be to speak directly with the relevant support team, who can review what’s been attempted so far and advise on the available options. You can reach them via Live Chat on the Vodafone website or by calling customer support.
If you’d like this to be reviewed as a formal complaint, and you’ve already spoken to the appropriate team but haven’t received the resolution you were hoping for, please feel free to reach out to us again. My team will be happy to help raise this further for you via Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Excellent service from Caitlain
Caitlin was very patient with me. Gave me all the advice I needed. Gave me all the options. She was due to finish her shift but stayed later to help me through the process. Spoke clearly and was very cheery. Definitely good service and will look forward to seeing her again. Excellent.
25 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey LysAnj,
Thanks for the lovely review and fantastic support for Caitlain.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jay
17 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie has been amazing
Ellie has been amazing, patient and helpful whilst giving me time to consider options.
The kind of staff member any company should be proud to have on their team.
I feel she went above and beyond to assist me and I will definitely continue with Vodafone whenever it is time to upgrade or renew my contract.
18 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Ann,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jay was incredibly helpful and got me…
Jay was incredibly helpful and got me some incredible deals. I had three plans that needed upgrading and he was helpful and had lovely customer service.
11 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Tammy,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from Niki
Tried to get a deal that was sent to me via email. The online chat agents couldn't find it, however popping into the York branch, Niki was a fantastic help finding what I needed. Great customer support, good chat, sorted everything out for me and back on my way, thank you! I also left my bag my accident and Niki saved it for me for when I came back much appreciated.
10 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey John,
Thanks for the lovely review and fantastic support for Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay in the York shop was really…
Jay in the York shop was really friendly and helpful. Would recommend popping into the shop if you need help with anything.
4 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Penny,
Thanks for the lovely review and fantastic support for Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jay was excellent
Jay was excellent, friendly knowledgeable and even though new to the job was so enthusiastic, credit to Vodaphone he’s brilliant
2 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nightmare
So, sent another booster to me and signal still drops. Trying to watch a film tonight and WiFi disappears half way through. I feel like putting all the crap Vodafone equipment in a bag and throwing it in the river. Clearly some people have a great experience judging by the good reviews but trust me you won’t want to risk having this experience. I’ll try phoning customer service for the ninth time to see what they can fob me off with.
2 avril 2026
Avis spontané
Réponse de Vodafone UK - York
Hello Peter,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Phone trouble
Both my husband and I were having problems with our phones on return from an overseas trip, Hannah York branch) was amazing and had both phones sorted in a matter of minutes. Thank you for being a happy helpful person.
30 mars 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Adele,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient, reliable and commendable service from both Gina + Hannah.
From start to finish I was reassured by Gina that she’d work her magic in transferring the number of a lost sim. Using an old iPhone 11 was hindered with a shadow of doubt.
Accompanied later on by Hannah they were the perfect duo creating not only an ambient atmosphere but a helpful and informative process should it ever happen again.
Tipping my hat off to the team at Vodafone Parliament street. 5 stars well deserved!
28 mars 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Josh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Caitlin sorted the issues with our phone.,
We were having issues with our phones. Caitlin was so very helpful, she was determined to get the issue sorted,she did so with great patience and kindness to two technophobes .
21 mars 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Wilkinson,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally's Amazing Help
Sally gave us amazing effort and assistance in our requests and order. This was very well appreciated as we didn't know much about the WiFi line which she helped us understand and gave us outstanding customer service which we think should be recognised and rewarded.
21 mars 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Derya,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie’s the best
Have been with Vodafone for years and always see Ellie, she’s absolutely lovely & helps solve problems or new contracts everytime! Would highly recommend.
21 mars 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Casey,
Thanks for the lovely review and fantastic support for Ellie's.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great Service from Ellie at Vodaphone…
Great Service from Ellie at Vodaphone in York last week. I had paid my new phone off early and was confused regarding my contract and what options were available to me. Ellie sorted me out a new contract with more extras included at a cheaper price with no price increases next month. Thank you Ellie!
12 mars 2026
Avis spontané
Réponse de Vodafone UK - York
Hey Mr. Black,
Thanks for the lovely review and fantastic support for Ellie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.