VWFS Rent-a-Car - West London Avis 

I've rented a couple of times and everything was always great. New and clean cars, easy and fast process of pickup / drop off, and very friendly staff. Most importantly - there were no hidden costs.

I received good advice from Michael, the manager, on the type of car that would be best suited for my needs. He was absolutely right and the vehicle provided was great and in top condition. A very efficient and pleasant experience throughout.

From first contact to dropping the car back was a very enjoyable experience, that can't be said about a lot of car rental firms.
We got the vehicle we ordered and it was presented in excellent condition.
The customer service was above and beyond, a big thank you to David and Taylor.
Next time I need a vehicle I know where I'm going. Thank you.

Dave and his team at VW Chiswick are excellent. The service is great, the cars always clean and ready to go on time. Can't fault the service and experience.

Fantastic. The car was a dream to drive. Pick up and drop off so easy. Dave who manages the car rental is lovely. 5 stars!

Excellent service - friendly, professional, efficient and reasonably priced. I have used VWFS Rent-a-Car several times and would highly recommend.

Customer service experience excellent and the entire rental process quick and efficient both on collection and return Dave @ VW Brentford who handled our rental was amazing

Excellent service .... polite, efficient and friendly + lovely car. I could not have asked for me.

Dave (David) consistently goes the extra miles to ensure customers have a great car rental experience.He is friendly, professional, and always willing to help with any questions or special request.His dedication to excellent customer service, attention to detail, and positive attitude make the rental process smooth and stress free.I truly appreciate his commitments to customer satisfaction and would highly recommend his service.

Excellent service, easy pick up and drop off. I would highly recommend

The Manager is excellent and he sorted out everything. The cars are brilliant. Thanks. First Class

David and his team are always helpful and friendly. They always go the extra mile to help make your hire go as smoothly as possible. Couldn't recommend more highly.

We hired a camper for a week with our family of four, including two small kids, and drove to Wales. The team were amazing from the very first point of contact. Really accommodating, flexible and friendly. They explained everything clearly and were so much more helpful than any other rental experience I’ve had.

The vans are fantastic and the kids absolutely loved it. They have brand-new stock that drives like a car, and despite using it every day of our trip, it never felt too big or difficult to manoeuvre, even on tight and steep lanes.

Because you’re renting from a VW dealer, it feels like a really professional operation, and you can tell the vans are well looked after. We had a couple of questions during our rental and they responded straight away, even on a Sunday, which was brilliant.

I’d strongly recommend them to anyone and already have.

Very good service, and very nice peoples
Thanks David and the staff

Never written a review here but we rented an ocean for the weekend and the service was exemplary. As good as I have received for anything. They really have it together. Communication, welcome, the location. And Taylor is absolutely 5*

Another fantastic experience with VWFS Rent-a-Car - West London. Dave and Taylor were a pleasure to work with, and we’re looking forward to hiring another car with them again soon.

I currently have a vehicle with VWFS west London city gate and the service is unreal.
I am dealing with a gentleman called Taylor and his customer service is beyond 5 stars. The level of detail and attention that this man gives is exceptional. Nothing but praise. This puts other dealers to shame. 5 star Taylor ⭐️

Excellent help given

Kind and Helpful.
Great Car.

What an experience!

As a personal car I drive a Toyota, but after renting a Multivan (Yr: 2026 Hybrid), it has clearly made me consider getting a VW soon as my own personal car. I don't have the confidence to charge the car via the EV option, so I only used petrol, even though I drove over 200 miles one way, but the petrol consumption was great, as the petrol used only covered about 100 miles. Overall, it was such a fantastic experience renting it from West London. The agent who assisted me, Taylor, was such a gentleman, very professional and knows his subject really well. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed. The multivan was like new, comfortable, well-equipped, and a pleasure to drive.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great multivan — we would highly recommend VWFS West London, and we're already thinking about renting again for another trip.