VWFS Rent-a-Car - West London Avis 

477
•
TrustScore 5 sur 5

5,0

Capital Interchange Way, TW8 0EX London, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From first contact to dropping the car back was a very enjoyable experience, that can't be said about a lot of car rental firms. We got the vehicle we ordered and it was presented in excellent co... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I received good advice from Michael, the manager, on the type of car that would be best suited for my needs. He was absolutely right and the vehicle provided was great and in top condition. A very ef... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've rented a couple of times and everything was always great. New and clean cars, easy and fast process of pickup / drop off, and very friendly staff. Most importantly - there were no hidden costs.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I currently have a vehicle with VWFS west London city gate and the service is unreal. I am dealing with a gentleman called Taylor and his customer service is beyond 5 stars. The level of detail and... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de location de voitures
  2. Agence de location de fourgonnettes
  3. Service de leasing automobile

Écrit par l'entreprise

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Coordonnées de contact

  • Capital Interchange Way, TW8 0EX, London, England, Royaume-Uni

5,0

Excellent

TrustScore 5 sur 5

477 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

5,0

Tous les avis

(477)

902 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

July trip

I collected the car on 23 rd July and it was upgraded to Karoq .
It proved to be an excellent can . It handles well and it has excellent luggage Space . It made the trip to Northwich and the Lake District very enjoyable .

31 juillet 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Very easy service and to deal with

Very easy service and to deal with - great vehicle. Couldn’t fault.

22 juillet 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We rented a Grand California from West London and the whole experience was absolutely brilliant from start to finish.

Dave was epic! The handover was completely on point – he took the time to explain everything clearly and made sure we felt confident before setting off. You can tell he genuinely cares, and he thinks of all the little extras that make a huge difference to your trip.

The van itself was immaculate and perfectly prepared, making our adventure completely stress-free.

If you’re thinking about hiring a campervan, forget all the other campervan rental companies – just speak to Dave. The service, attention to detail, and overall experience are second to none. We wouldn’t hesitate to book with him again and will be recommending him to everyone.

Citygate, if you ever lose Dave, you’ll lose the magic. He’s an absolute credit to your team and the reason this experience was so memorable.

Thanks again, Dave – you made the whole experience fantastic!

27 juillet 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

our second time renting from VWFS West…

our second time renting from VWFS West London. Excellent service and car was ready and waiting for us. Easy collect and return procedures.

24 juillet 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Great experience

Great experience!

We had a fantastic experience renting a camper van from VWFS West London. The camper van was clean, comfortable, well-equipped, and a pleasure to drive.

A special thank you to Dave, who was incredibly friendly, professional, and helpful. He gave us a thorough walkthrough of the van, explaining all the features clearly and making sure we were confident before setting off. He took the time to answer all our questions and never made us feel rushed.

The whole process was smooth and hassle-free from start to finish. Excellent customer service and a great camper van—we would highly recommend VWFS West London and will definitely be back.

18 juillet 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

5 Star allThe way!

We had an amazing experience renting a camper van for our recent family camping trip to the Lake District. From the moment we picked up the van, the team at VWFS West London was friendly, welcoming, and incredibly helpful.

The staff gave us a thorough demonstration of the vehicle and explained all of the camper van’s facilities clearly, which made us feel confident and well-prepared before setting off. Their patience and attention to detail really enhanced our experience.

We were a family of four, including a one-year-old and a four-year-old, and the camper van was comfortable and well-equipped for all of us. The children thoroughly enjoyed the adventure, and it made for a memorable family holiday.

Thank you Dave and the whole team at VWFS West London for providing such excellent service and making our trip so enjoyable. We would highly recommend this company to anyone looking for a hassle-free camper van rental. Five stars all the way!

18 juillet 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hello – isn’t this great!

Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

1st Campervan Experience_ THE BEST!

We wanted to experience the camper van and this was the best thing ever. Dave ensured we were all up to date with information needed. took time to answer all the questions we had. excellent customer service

18 juillet 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Honestly - amazing

I’ve not found a better rental solution anywhere in the world than these guys. Dave is an absolute gentleman, always goes above and beyond. I don’t understand why more rental companies can’t be like this! Thanks team 🙏🙏

17 juillet 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Simply. Awesome

Pleasantly peaceful and very professional experience. It has been grand to feel worth while.
Thank you.

Sorry for not remembering your name,

You are awesome.

Thank you for your elp, understanding and making whole process swift.

Thank you.

4 juillet 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Exceptional service

As always, I’ve rented a few times now rent a car at Skoda, and even booked in another car for August, the team are great, exceptional service as always to the team and David especially, making the process so seamless. Highly recommend booking in with them and giving them a visit at the branch in west London.

29 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

From start to finish it was an amazing…

From start to finish it was an amazing experience especially with our dealings with David Reed who was always available even after hours. Thank You!

29 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Great experience

We rented 3 camper vans and the experience was perfect from start to finish. The vans were in spotless condition and the team at Citygate made sure the pickup and dropoffs were smooth despite us being a large group.

17 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Straightforward, great value, clean, well maintained car.

Everything was so easy and straightforward compared to the mainstream car rental companies.
The car was clean and in great condition.
The staff in the office and in the parking area were really helpful.
Great value.
My new goto for UK car hire.

26 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Excellent service

Excellent service, excellent value for money.. Dave is super friendly and made the process of hiring the car very straight forward..

19 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Rented a VW Passat Estate

Rented a VW Passat Estate, brand new and good price too. Dave is exceptional at customer service, he so friendly and makes sure of the detail, so that it's all ready for when you arrive for pick-up no fuss.

22 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Consistently Excellent

I have used VWFS several times. They are really fast, very efficient, incredibly friendly with excellent service. After many years using Europcar and being constantly frustrated by lack of customer focus, pressure to upgrade/upsell it is very refreshing and I will never go back!

22 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Great service

Great service, great car, very fair price. I would recommend this and I certainly will use them again.

16 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

I rented a California Ocean for a…

I rented a California Ocean for a weekend camping trip with my wife and son, I have to say the service I received from David Reed from West London was top notch, he couldn't have done more to make me and my family feel looked after. I would recommend David and the California Ocean to anyone thinking bout a camping trip.
Thank you David and Citygate!

12 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Very good

Very good, very easy, very pleasant

6 juin 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Consistently high quality

As always, the service and the car were excellent. Highly recommended.

29 mai 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

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