The staff at Wessex Garages Hyundai Cardiff were very friendly in both the new and used car departments. The team helped to explain the different features and finance options available. Ellie took ove... Voir plus
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Big thanks to Paul Williams who went over and above during my changeover of vehicle. He explained things in layman terms which helped so much to understand easier. He made it go very smoothly and stre... Voir plus
Brilliant service from Connor at Kia Wessex! Connor genuinely went above and beyond to get us the best possible deal on our new Kia EV3. From start to finish, his communication, support and... Voir plus
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My car went to this garage for authorized warranty work 13th April 2026. It was returned without any of the work being done, a video showing a health check which I didn't need or want and extensive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Magasin d'accessoires automobiles
- Magasin de pièces détachées automobiles
- Prestataire de transport automobile privé
Écrit par l'entreprise
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Coordonnées de contact
Pennywell Road, BS5 0TT, Bristol, Royaume-Uni
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
4,2
Bien
785 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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explaining re the servicing to me
10 juillet 2026
Avis spontané
Highly recommend this garage!!
The staff were very welcoming, listened to our needs , matched a vehicle to those needs, exceeded our expectations throughout the whole process and are still in touch after our purchase, highly recommend Tom known as little tom our salesperson ( although treated more like a friend) & Amanda the branch manager ..
29 juin 2026
Avis spontané
Great sales support
Connor. W provided great information, guidance and support with queries on an EV5 test drive which has helped confirm our decision to go ahead and purchase this vehicle.
Thanks for your help Connor.
13 juillet 2026
Avis spontané
Fabulous Customer Service!
Fabulous Customer Service!
I called the garage to register my interest and ask a few questions about a car I had seen online . I called fairly late in the afternoon/evening but received a call back within 25 minutes. I spoke to Dylan from the start who answered my questions in a professional and friendly manner. I was then in regular contact with Dylan for a couple of days who replied back efficiently and quickly each time, always providing lots of information. I was looking at lots of cars across multiple garages but went with Dylan at Wessex Garages because of how valued I felt and that's all down to Dylan and his efficiency. would definitely recommend this garage.
11 juillet 2026
Avis spontané
Wessex Garages Kia Cardiff were fabulous as usual!
Wessex Garages Kia Cardiff were great because I have yet again had fantastic service from them in choosing my next car. Thomas Pritchard was friendly, informative and enthusiastic about Kia, but didn't make me feel pushed or oversold at any time. Throughout the process I have been well looked after, and am loving my next kia car! The service department is excellent also, I have only used them for the last 7 years and wouldn't change this.
26 juin 2026
Avis spontané
From the moment we walked through the…
From the moment we walked through the door on our initial visit, to taking delivery of our vehicle, everything was handled in a very professional manner.
All questions were answered and made our purchase so comfortable.
22 juin 2026
Avis spontané
always offer a drink and very very…
always offer a drink and very very helpfull and go out they way to make every customer very happy and please . would always reconmend wessex 100%. dylan harty is a top sales guy very polite very pachant and always willing to help with issues and highly reccomend dealing with dylan harty. can say thank u enough for all yr help n service.
29 juin 2026
Avis spontané
New purchase
You were treated with respect and understanding, this process can be very stressful, but not with Wessex.
8 juillet 2026
Avis spontané
Amazing experience.
The experience I had with Wessex Garages Cardiff was fantastic from start to finish. They kept me in contact throughout the whole purchase of my vehicle. The staff were so friendly.
15 avril 2026
Avis spontané
Quality Air Conditioning Service
Had a sitcom service for our Kia Niro 4+ team was very understanding and even when there was confusion over the issue with the system they did everything they could to fix the issue and I now have fully functional aircon again. Would highly recommend
3 juillet 2026
Avis spontané
Over 2 week waiting time for an…
Over 2 week waiting time for an emergency repair Pathetic!
29 juin 2026
Avis spontané
Great Kia car buying experience
We had an extremely positive experience. Thanks to the wonderful salesman Robyn, who was very knowledgeable, considerate and helpful. He was very welcoming and the experience was completely pressure-free. He was very laid back and gave us plenty of space to decide. Thanks also, to Anwar for his kindness and support. Mr and Mr Evans
20 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you so much for your wonderful review, Mr & Mr Evans. It was a pleasure to welcome you to Wessex Garages, and we're delighted to hear that Robyn made your experience so positive. We'll be sure to pass on your kind words to both Robyn and Anwar they'll really appreciate the recognition. Thank you for choosing us, and we wish you many happy miles in your new car. We look forward to seeing you again in the future! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
West Sussex Garages made the…
Wessex Garages made the transaction smooth for us, and they had the perfect car. I recommend them and will gladly look there again for cars when my next purchase will be.
21 mars 2026
Avis spontané
Réponse de Wessex Garages
Thank you for taking the time to leave us such a lovely review! We're delighted to hear that your experience with Wessex Garages was smooth and that we had the perfect car for you. Your recommendation means a great deal to us, and we're thrilled to know you'll consider us again for your next purchase. We look forward to welcoming you back when the time comes. Enjoy your new car! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
Customer service outstanding
Customer service outstanding.
Bought a used car from them which was in immaculate condition.
Very happy!!
23 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you so much for your fantastic review! We're delighted to hear that you found our customer service outstanding and that your used car was presented in immaculate condition. It's wonderful to know you're so happy with your experience. We really appreciate your support and hope you enjoy every mile in your new car. We look forward to welcoming you back to Wessex Garages in the future! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
My experience at Wessex Garages Newport…
My experience at Wessex Garages Newport was positive because Ross explained everything about the car, and was extremely courteous and professional throughout out dealings. I have now had 4 cars from Wessex Garages and each time the experience has been excellent. This time I dealt with Ross Knorz who was professional courteous and friendly throughout.
22 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you for your wonderful review and for your continued loyalty to Wessex Garages. We're delighted to hear you've now purchased four cars from us and that each experience has been excellent. It's fantastic to know Ross provided such courteous, professional and friendly service, taking the time to explain everything about your new car. We'll be sure to pass your kind words on to him. We truly appreciate your recommendation and look forward to welcoming you back when it's time for car number five! Enjoy your new car! 🚗😊 Thank you Tracy Griffiths, Head of Marketing & Online
Great customer service
Great customer service. I will definitely recommend them.
24 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you for your fantastic review!
We're delighted to hear that you received great customer service during your visit. Providing an exceptional experience for every customer is what we strive for, so it's wonderful to know we've achieved that with you.
Thank you for your recommendation it really does mean a lot to our team. We look forward to welcoming you back to Wessex Garages again in the future! Thank you Tracy Griffiths, Head of Marketing & Online
Disgusting treatment
Really unhappy with the treatment I received I was told to purchase a key so they could programme it only be told they couldn’t do it so I was stuck with a useless key which cost 140 pound which they would not give me a refund for or an apology for my wasted time disgusting the way they treat people up there
17 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you for taking the time to share your feedback. We're very sorry to read about your experience and understand how frustrating this situation must have been.
This is certainly not the level of service we aim to provide, and we're disappointed to hear that you were left feeling let down. We appreciate your concerns regarding the key purchase, the lack of a resolution, and the way the situation was handled.
We would like the opportunity to look into this further and understand exactly what happened. If you're happy to do so, please contact Tracy Griffiths - enquiries@wessexgarages providing your vehicle registration and any additional details, so we can investigate the matter thoroughly.
Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns. Thank you Tracy Griffiths, Head of Marketing & Online
Perfect service from Harry Phelps
My experience at Wessex Garages Newport was amazing because of Harry Phelps who wasn't pushy, very friendly and knowledgeable and personable and made the experience effortless and stress-free. This is the biggest purchase of my life and a couple of weeks in I have no regrets, I love my new kia picanto! Everyone at Kia was warm and welcoming including the lovely ladies on the Services counter too. They made me feel like a valued customer thank you!
5 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Harry Phelps made your car-buying experience so enjoyable. Purchasing a new car is a significant milestone, and it's fantastic to know that Harry's friendly, knowledgeable, and no-pressure approach helped make the process effortless and stress-free.
We're also pleased to hear that our Service Reception team made you feel so welcome. Providing every customer with a warm, professional experience is something we take great pride in, so your kind words mean a great deal to the whole team.
Most importantly, congratulations on your new Kia Picanto! It's wonderful to hear that you're loving it and have no regrets a few weeks in. We wish you many happy miles ahead and look forward to welcoming you back to Wessex Garages Newport in the future.
Thank you once again for choosing Wessex Garages. Thank you Tracy Griffiths, Head of Marketing & Online
Five star experience with Wessex!
I visited Wessex garages - Pennywell Road - in the hope of buying a new car after mine finally failed me. Initially I spoke with Gary regarding a Mokka which had been reserved and asked if the reservation was refused that I view the car.
The car became available so I arranged to come in the next day and would be served by Greg as it was Gary’s day off. Greg was lovely & polite, knowledgeable of the car and went out of his way to have everything ready for me when I arrived. We went for a test drive and I was very impressed by the car but it became apparent it just wasn’t quite what I was looking for as I have two young children and just needed a little more space in the back. If the car had been just for myself it would’ve been a no brainer buy. We talked through their other stock in the hope to find something that met my needs and was within my budget but unfortunately to no avail. Thank you so much Greg & Gary for your welcoming polite and informative help with my car search and I hope to do business with yourselves in the future.
10 juin 2026
Avis spontané
Réponse de Wessex Garages
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that both Gary and Greg provided you with such a welcoming, informative and professional experience during your visit to Wessex Garages Pennywell Road. It's great to know that Greg had everything prepared for your arrival and took the time to help you explore the options available, even though the Mokka ultimately wasn't the right fit for your family's needs.
While we're naturally disappointed we couldn't find the perfect vehicle for you on this occasion, we truly appreciate the opportunity to assist with your search. Finding the right car is important, and we'd always rather help our customers make the right choice than feel pressured into the wrong one.
Your kind comments about Gary and Greg will be shared with them they'll be thrilled to know their efforts made such a positive impression.
We hope your search is successful and look forward to welcoming you back to Wessex Garages in the future when the right vehicle comes along. Thank you again for your recommendation and best wishes from all the team. Thank you Tracy Griffiths, Head of Marketing & Online
My name is M Ahenkora Mensah and I am…
My name is M Ahenkora Mensah and I am submitting this as a result of my recent experience of customer service at Wessex Garages, Penarth Rd, Cardiff.
I was dealt with by salesman Dillon Yeo. I was impressed with his presentation, product knowledge and subtle charm. I first met him on Thursday and by the following Tuesday morning I was driving away in a new Kia EV5 GT Line. I would not hesitate to recommend Wessex cars in general and Dillon Yeo in particular.
28 mai 2026
Avis spontané
Réponse de Wessex Garages
Thank you for taking the time to share such a wonderful review of your recent experience at Wessex Garages Kia Penarth Road.
We're delighted to hear that Dillon Yeo made such a positive impression with his professionalism, product knowledge and personable approach. It's fantastic to know that he helped make your journey from your first visit to driving away in your new Kia EV5 GT-Line such a smooth and enjoyable experience.
Your recommendation of both Dillon and Wessex Garages means a great deal to us, and we'll be sure to pass on your kind words to him they'll certainly make his day.
Congratulations on your new Kia EV5 GT-Line! We hope you enjoy every mile and look forward to welcoming you back for many years to come. Thank you Tracy Griffiths, Head of Marketing & Online
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