Weston Homes Plc Avis 

Liliana is an absolute star! My sister and I were welcomed by her and shown around the property. She went through all the details and answered all our questions. Shes very knowledgeable and friendly.

Valerie and Judy looked after me through the whole process, which was a long one due to a failed chain on the sale of my property. Despite the nearly 3 month delay to being able to complete on my beautiful new apartment Judy was there supporting me through a very stressful time. I was worried I’d lose the apartment due to the delay but Judy really went the extra mile and then some and was integral in making sure the apartment remained mine, liaising with the other estate agents and solicitors, pushing the process forward to completion. Thank you Judy

Having recently reserved an apartment
Judy and the team at Weston homes were professional friendly and thorough
Always there to help and communication is great

I had a very pleasant experience with the Sales team at Abbey Quay. They were constantly on top of things from reservation to exchange! Couldn’t have asked for better service and support.

We had a great experience with the Sales Team from start to finish. They explained everything clearly, provided an excellent and professional service. We really appreciated all their support and guidance along the way. Thank you!

They do everything to keep the experience personal and try and ensure that only one person deals with you. Able to offer reasonable choices about services needed in getting the flat purchase done. We dealt with Judy except on the day that we got the keys but we knew this was going to happen. On the final day we had Valerie take us around the flat to check the meters and pick up the mail prior to getting ready to furnish it. Both of them were always attentive and helpful. They were able to understand that our son was buying the flat but not local and were able to keep both parties aware of things.

Judy and Valerie are very friendly and helpful. Much appreciated.

My experience was fantastic and with all credit to Wendy. She was helpful, friendly, and not at all pushy. What made our experience really special was Wendy really took time to get to know us and understand our needs.
Thankyou, I would most certainly recommend you.

Very nice aproache nice talking and nice suport

Lilyana was very polite and welcoming, and she gave a very detailed tour of the property.

The sales team were wonderful, Judy and Valerie made the process seamless. They made sure my interests were represented in my purchase at Tayfen court.

My experience with the sale was very positive. The team was very helpful and followed up regularly with the mortgage advisor and solicitor.

I am overall extremely satisfied with their service a year after my purchase and recommend their services!

Very helpful friendly good communication with me

New modern built flat, well furnished home, good view. Winter garden loved the most. Good staff. Especially Ms Poppy being very helpful with the purchase. My purchase made very easy and hassle free. Finally my keys and new home guidance delivered by Mr Mustafa. Very grateful and happy with purchase.

Working with Liliana, Richard and Harriet was a blessing. Couldnt have asked for better people for a smoother purchase on my new home. Thank you guys so much

A Section 20B notice has been issued to leaseholders at Abbey Quay, Barking. The service charge budget estimate for the first year was £426,351. The Section 20B notice - issued to preserve the landlord's right to recover costs already incurred - indicates that costs for the same period will not exceed £706,198, an increase of almost £280,000 above the original budget estimate.
Based on this, leaseholders should expect a substantial balancing charge once certified accounts are issued. In my case my annual liability calculated at the budget estimate was £2,480 - the Section 20B figure puts it at around £4,100.
Another resident has already left a two-star review referring to high service charges. I am adding this review to place that experience in context.
The certified accounts remain outstanding. My formal request under Sections 21 and 22 of the Landlord and Tenant Act 1985 for a statutory summary of costs and supporting documentation - a process independent of the final accounts - has not been complied with by Weston Homes' appointed managing agent, and the section 21 statutory deadline passed over a month ago.
When I asked Weston Homes, as legal landlord, to confirm whether my statutory request had been forwarded to them as required under Section 23 of the Landlord and Tenant Act 1985, they redirected me back to their managing agent without answering the question.
Given the scale of the difference between the marketed estimate and the Section 20B declaration, together with the absence of a statutory cost breakdown despite a formal request, prospective buyers are strongly advised to seek independent clarification of the current service charge position before exchange, rather than relying solely on sales estimates.

I will update this review as matters progress.

Chris and Theresa were amazing throughout the whole purchase and continue to help me even after moving in. So grateful for all of their incredible help and assistance.

I’ve recently moved into my new flat and overall I’m happy with the purchase. Valerie and Judy from the sales team were fantastic throughout. Always helpful, quick to respond to emails, and genuinely supportive during the whole process. Exchange and completion were smooth and on time, which made the move‑in experience much easier.
The finish inside the flat is good, with only a few snags still waiting to be resolved, which is fairly typical for a new build.
The main downside so far is the condition of the communal areas. The decoration/paintwork in the corridors and stairwells is below par for a development of this age, and the carpets already look visibly dirty. They need proper cleaning rather than just vacuuming, especially while ongoing works are creating additional dust and debris. A more consistent approach to cleaning and maintenance would make a noticeable difference.
Overall, I’m pleased with the flat itself and the service from the sales team, and I’m hopeful the communal areas will be brought up to the same standard soon.

We met with Kaye Taylor on our initial visit about 3 weeks ago to get some details on the Warish hall development, we were shown a property, with site plan and drawings and furthermore what the advantages were in securing the property off plan giving us choice of colours for the kitchen and tiles. We purchased on the 18th April 2026. Very professional sales team, a credit to Weston Homes

I purchased a 2‑bed apartment at Abbey Quay in Barking and, while the initial experience with the sales team was excellent—especially Lisa and Harriet, who were friendly, professional, and genuinely helpful—that’s unfortunately where the positives end.

I’ve now owned my home for over a year (bought in November 2024), and I genuinely regret the decision. The after‑sales customer service is extremely poor, several fixtures and fittings feel low quality, and the service charge is high from the outset, with indications it will only increase further. For what you pay, it does not represent value for money.

Customer Care is the most frustrating part of owning a property here. The staff you speak to are polite, but there is a clear lack of urgency, ownership, and follow‑through. I’ve repeatedly been told that the person I need to speak to is “not taking any calls today,” which is astonishing. Promises to call back or provide updates are never kept, and you’re left constantly chasing for progress on issues that should be proactively managed. For example, I reported a serious problem with my balcony door almost 11 weeks ago, and I still have no clarity on if or when it will be resolved.

The service charge is very high, and yet the development still suffers from major shortcomings. A key concern is the lack of overnight security. After the concierge finishes at 6pm, the development is completely unattended, and there have been multiple break‑ins. We’re told there is CCTV, but even when making formal requests to the management company, residents are not allowed to view footage, despite having a legal right to access it.

The car park is another ongoing issue. The second floor of the structure remains unopened, and a “park where you want” approach is currently in place. This leads to frequent disputes, as some residents have paid for specific spaces on the only open level, only to find other cars parked in them. There is no effective monitoring or enforcement—vehicles that shouldn’t be there are regularly parked, some residents keep more cars than they are allowed, and friends or guests are allowed to use the car park despite there being no designated visitor spaces.

I would like to believe things will improve, but honestly, my confidence is fading.

Think very carefully before buying a property here.

** as an update, the service charge that was quoted at time of sale was £2400, and is now in reality closer to £3000. The management company (Encore) has not provided any real justification for this increase and now all residents have also been asked to make a one off payment as there is some shortfall. There are a lot of questionable and unreasonably high items we are being charged for and you will get zero answers when you question anything.