Attendant was nearly 30 minutes late, made it clear he was trying not to do the work. Kept saying Wickes would take 3 months minimum and i would probabaly want things quicker, said wickes wont do the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWoodbridge Road, Woodbridge Business Park, Guildford Surrey, GU1 1EH, GB
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Lisez les avis des autres
Went into Wickes looking for a specific kind of exterior grout for a patio I'm building. I must've looked lost because I was approached by Jordan who gave me some excellent advice and helped me find a... Voir plus
L'entreprise a répondu
Went into Wickes after not getting the very specific lightbulb I needed in B&Q. I was helped by two super helpful colleagues working at the front desk. Sian researched possible options. There wasn’t o... Voir plus
L'entreprise a répondu
Went in for a design. Saw both Jena and Steve who were ver6 supportive and knowledgeable. Eventually decided on a kitchen thanks to Jenas immense knowledge. Previously went to Wren over the road but t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Guildford
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Woodbridge Road, Woodbridge Business Park, Guildford, Surrey, GU1 1EH, Royaume-Uni
- +441483459397
4,6
Excellent
175 avis
Demande des avis aux clients
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We always receive an excellent service…
We always receive an excellent service from the staff at Wickes Guildford.
Michelle in particular , is always on hand to help with any of our requirements be it purchasing or any queries than need attention .
An absolute pleasure to deal with from start to finish.
11 septembre 2024
Avis spontané
Réponse de Wickes - Guildford
Hey Neil, thanks for your five-star review regarding the excellent service you received from Michelle in our Guildford store. - Dylan
I had a great experience at the…
I had a great experience at the Guildford store, very friendly and helpful, Andy and the store manager helped me locate the correct product required, and made the whole experience easy.
21 août 2024
Avis spontané
Réponse de Wickes - Guildford
Hi Gavin, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are using our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Just been into the Guildford Wicks…
Just been into the Guildford Wicks store with a query about a refund on some kitchen side panels which I couldn’t find the receipt for..
Leona very helpfully passed my query on to her manager Michelle who sorted it out swiftly and even came out to my car and carried the panels in for me and made the refund.
Great and friendly service and I would highly recommend .
28 août 2024
Avis spontané
Réponse de Wickes - Guildford
Hey Caroline, thanks for your five-star review, and I'm glad that Leona was very helpful and friendly in our Guildford store, it makes us proud you would recommend us in the future! - Dylan
Fast, efficient and helpful
Fast, efficient and helpful. I have used click and collect on a number of occasions. I was helped to load the car by a wickes member of staff, most recently by Adam.
Thank you for the good service
14 août 2024
Avis spontané
Réponse de Wickes - Guildford
Hi, David. Thank you for taking the time to share your review with us. I'm glad to see that you received a fast efficient service when going to collect your order. I'm also happy to see that the staff in store were helpful on your visit. Thank you again for your kind feedback. - Scott H
Received exceptional customer service…
Received exceptional customer service from Harrison and his manager when purchasing 20 bags x 20 kgs of slate chippings. They went above and beyond to exceed expectations which was very refreshing in this day and age.
9 août 2024
Avis spontané
Réponse de Wickes - Guildford
Hi There, thanks for taking the time to share this feedback. RD
Lovely staff member Michelle sorted out…
Lovely staff member Michelle sorted out an issue for me caused by a delivery driver. Great service
12 août 2024
Avis spontané
Réponse de Wickes - Guildford
Hi, Stephanie. Thank you for taking the time to share your review. I'm really pleased to learn that member of staff, Michelle, was able to help you with your delivery issue. Thank you again for your valuable feedback. - Scott H
Excellent customer service
Quite simply, the great customer service I received in searching for the product I was looking for. Michelle was exceptional and I’m so grateful to her.
20 juillet 2024
Avis spontané
Réponse de Wickes - Guildford
Hi Mark, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about the service you received from Michelle, and how helpful they were in helping you search for the products you were after. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
Mistake by staff, still not fixed 2 weeks later, poor communication
We were ordering a shower door for our new bathroom, it is very difficult to tell whether a support bar is needed from the website so we went into store to double check. We were assured the panels we were buying came with a support bar so we ordered to arrive for the last few days of our build to complete the bathroom.
Order arrives, no support bar. Fine, mistakes can be made, we rang the store and they investigated and ordered a separate one for us when they realised their mistake. However it’s all been down hill from there, 2 weeks on and still no support bar, our builders have moved on to another project and we are left with a shower we can’t use. I chase frequently and every time am told I’ll be called back with an update, only for no one to ever ring. Really disappointed in the customer service and the amount of time it’s taken to rectify a mistake of your own staff.
20 juillet 2024
Avis spontané
Réponse de Wickes - Guildford
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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