WickesAvis 

visited new Southport store and was greeted by a big smile Shirley. she was so accomadating and helped us find what we needed great experience thanks loads

I needed advice on converting my bathroom to a walk-in shower or wet room. I booked online at Wickes and received an appointment the following day. Ryan Moore visited and gave me ideas I had not thought of before. Ryan was friendly, polite and very knowledgeable. I am due to attend an appointment at the store to see the layout on their CAD system when I will be given prices. So far I am impressed with the process.

Very helpful staff. Sophie was brilliant.

Ordered our new kitchen with Sophie Utley. Seemless process. Great Advice. Looking forward to installation. Thank you

I had a great service, Nikki was very friendly and extremely helpful, she seen me struggle to lift the heavy item and right away offered to help. Highly recommended!!

If I could give 0 stars I would. Ordered fence panels, concrete posts, gravel boards and postcrete to be delivered on a Saturday for a project on Sunday. 4 fence panels turned up. A knock on the door to say "here you go bye". My partner and I were confused. Where is the rest of the order? After countless phone calls trying to track the other items down we finally got someone to tell us the other fence panels were damaged or broken. Ok no problem it happens... But what about the rest of the items? I guess no one wants to work particularly hard Saturday mornings, so they just didn't load them up. We were told there was nothing they could do even though the items were in stock at bracknell and slough. No one would deliver them as they had no more delivery slots (bare in mind we had paid for a delivery slot they just hadn't loaded half the items). They were perfectly good condition (my partner went to the store to check the stock) as well as being told by the customer service agent they had plenty in stock. In the end we collected some post crete from store, we organized with a different supplier to pick up concrete posts and gravel boards so Sunday morning we asked them to cancel these from the order and only drop off the remainder of the fence panels. They had said this would be done on Monday. Monday is here and I've just got off the phone again, this time with the slough store as they changed who was going to fulfill the order.... only to find out they never placed the order for the 4 fence panels just cancelled the whole order (however only refunded us for the posts, gravel boards and postcrete) so still having paid for the fence panels. Now the slough store have only just placed the order. We shall see if they ever turn up..... Poor service. Poor communication and just downright disappointing.

Millie was professional, friendly and explained everything clearly. She was not pushy and really listened to our requirements. Would highly recommend. She took her time and didn't rush us.

It is almost impossible NOT to find the stuffs I needed over the years, dealing with WICKES (Loughton). Their extensive range of product simply makes it an inevitable one stop shop for most of my building and home DIY products. The prices are very competitive and being local to me, I would not want to travel any further than necessary. The staffs are always kind and willing to assist where possible. This is especially true with the store Manager, Fish and the deputy, Ron who are always at hand to provide excellent customer service and care. Highly recommended.

We are so happy with our new kitchen from Wickes! Huge thank you to Marius who took the time to talk us through and show us all of the options available, and listened as we worked out what would be best. His ability to change the design to best suit our needs gave us the personalised touch to make the kitchen most functional for our lifestyle. This was the first company we got a quote from, and we just kept coming back from other quotes wishing it was more like Marius’ design! The experience of working with Marius was the driving decision behind us choosing Wickes for our kitchen, and I couldn’t be happier with how it turned out. I will be recommending Marius and Wickes to all of my friends and family for their future home improvements!

We met with Millie Clark at the Swindon store. She was absolutely brilliant. Very patient and explained different options for us. Would highly recommend this service and Millie specifically.

Thank you so much Chadwell store making this so easy for us, it wasn't easy for us to complete our Kitchen project without the knowledge, specially Asif & Jamil .

I don't normally leave reviews, but I really wanted to for Tracey at the Handsworth Wickes branch because the service she gave was genuinely outstanding. From the moment I spoke to her, she was friendly, patient, and happy to help. She took the time to answer my questions and made sure I found exactly what I needed without making me feel rushed.

It's rare to come across customer service like that these days, and she really made my visit to the Handsworth branch a positive experience. Tracey is an absolute credit to the team, and I hope she gets the recognition she deserves. Thank you again for all your help!

We had an appointment booked for 1pm at the Blackpool Wickes store. Unfortunately, due to traffic we didn't arrive in store until 1.07pm. At this point Nigel was sat with two customers discussing their requirements for a kitchen. Okay, we were a little late so he was dealing with other customers. I completely understand, that's fine, but we felt it would have been polite if he could have excused himself for a moment to acknowledge us. After approx 15 minutes, Nigel finished with the other customers, then promptly disappeared for an additional couple of minutes. When he returned their was no apology for running now almost half an hour late. His demeanour was nonchalant from the get go. We sat down, explained what we wanted, which was 6 units to make a home office. Nigel isn't the greatest listener and needed reminding a couple of times of which units we wanted. After clicking away and mentioning several times we weren't having enough units to activate discounts, he showed us a price over £2500, which was before fitting or worktops were discussed. He then asked if he should continue quoting. We will never return to wickes after this dissapointing experience. We felt very discriminated against because we didn't want a full fitted kitchen and our business wasn't worth his time. We then went to another local well known d.i.y store (without an appointment) and were given a price just over £1400 including a worktop for the same design and door quality (wrapped MDF). It truly makes me wonder if the £2500 price was accurate or just a way to get rid of us. Guess we'll never know, just a hunch.

Really happy with our new kitchen, a massive "Thank you" to Lynn Smith, she was just amazing. We've changed our mind so many times and she was always there, very helpful, very patient and she gave us great advices and recommendations. Great service, we would definitely recommend Wickes and specially Lynn Smith.

Went in wickes gloucester today and Eileen was very helpful she saved us some money on floor tiles if we knew some with a trade which we did and had 15% discount so not a bad day

I am absolutely furious with Wickes customer service and delivery team. On 27 June I spoke to an agent who confirmed in writing that collection of my damaged door was booked for Thursday 2 July. I waited in all day — no one arrived, no one called, no update at all.

When I phoned to chase this, I was told they “won’t collect it because of the door’s value”. This is completely contradictory to what was agreed, and it is unlawful under the Consumer Rights Act 2015 — you are legally responsible for collecting faulty goods you supplied, regardless of cost.

I have been left stuck with a broken, unusable door taking up space in my home. You’ve wasted my time, broken your word, and tried to shift your legal responsibility onto me. This is not how you treat customers who have spent thousands with you.

Sort this out within 24 hours or I will escalate straight to Trading Standards and Citizens Advice. Avoid Wickes for anything that needs aftercare — you will be left high and dry.

Order number: 659857687
Reference: #9409606

Wickes have replied saying they’re “looking into it”, but still refuse to:
• Give a fixed 2‑hour collection slot (only offering 7am–7pm)
• Confirm their team will enter my home to collect the door — even though their own drivers carried these doors inside for me before
• Process my refund faster than 14 days

I am disabled, live alone and cannot move this door myself. This is discriminatory and against my rights. I will update again once this is properly resolved.

Leah was very helpful and designed our bathroom perfect for us have no faults at all. Now Leah is doing my daughters bathroom

Fantastic service from kam at the derby store. Thank you for time 😁

I found the young man called Andy most helpful. And when we couldn’t find the product he found something else that was suitable for us. A credit to your company.

Huge thanks to Desiree for helping me out with my online order today. She was incredibly friendly and made the whole process very easy.