Called around a few different dealers trying to get hold of a new Dacia Spring and everyone kept quoting December lead times. Got in touch with Wilsons Dacia Team instead and the whole experience w... Voir plus
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Lisez les avis des autres
We went to Wilson’s thinking they were a Fiat dealer (implied by various websites) They are not.No Fiat reception.No new Fiats.We found a salesman who said they had some Fiats scattered around the var... Voir plus
We had a fantastic experience buying a car from Wilsons, all thanks to Gemma. From the moment we walked in, Gemma were welcoming, incredibly knowledgeable, and zero-pressure. She listened to what we n... Voir plus
L'entreprise a répondu
I recently bought a car from Olly at Wilson’s Epsom and couldn’t be happier with the experience. Olly was extremely professional, helpful and friendly throughout the whole process. He showed me th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Atelier de carrosserie automobile
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Coordonnées de contact
Kiln Lane, KT17 1DH, Epsom, Royaume-Uni
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
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Amazing customer service
Amazing customer service, again.
This will be my 6th car purchase with Wilson's.
Alex L was outstanding, helpful, understanding of my needs & wants.
Took time with me on his day off to allow a test drive, answer my questions and process the paperwork.
Amazing service, which is why I keep coming back to Wilson's. Thanks Alex.
20 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Jeff, thank you for taking the time to leave us your review. We are delighted to hear about your most recent experience at our dealership and the service that you received from Alex, we will be sure to share your praise with him. Thank you for continuing to choose Wilsons and we hope that you enjoy your new car for a long time to come. Best wishes and happy motoring, Wilsons
Motability customer
Motability customer. Freddie was very helpful. Even came in on his day off to hand over the car
20 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Lisa, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Freddie, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Thank you Jodie!
Jodie was absolutely fantastic throughout the trade-in and purchase of my new car! She was friendly, knowledgeable and approachable. She made the whole experience hassle-free for me. This isn't my first time using Wilson's, and I'll definitely be back again in the future!
18 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Amy, thank you for taking the time to leave us your 5-star review. We are dleighted to hear about your recent experience at our dealership and the service that you received from Jodie. Thank you for choosing Wilsons and we hope that you enjoy your new car for a long time to come. Best wishes, Wilsons
Awesome experience at Wilsons Automobiles…
I recently visited Wilsons Automobiles & Coachworks in Epsom to look for a car for my daughter, where we had the pleasure of meeting Mr. Mike Carty.
From the moment we arrived, Mike was extremely helpful and professional. He took the time to show us the car, answer all our questions, and even explore different finance options for us. What impressed me most was his genuine approach—there was absolutely no pressure to buy, and he was courteous, patient and thorough throughout.
Although we ultimately decided not to purchase the car, I felt I should still take the time to leave this review because Mike’s professionalism and customer service were exceptional.
People like Mike are a real asset to a company and should make Wilsons proud. Thank you, Mike, for such a positive experience.
15 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Ashish, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Mike, we will be sure to share your praise with him. We hope that you daughter enjoys her car for a long time to come. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
I would not recommend buying a car from…
I would not recommend buying a car from Wilson Hyundai Epsom. In my experience, as soon as you leave the dealership, they stop caring about you as a customer.
I also strongly regret buying the extra warranty. In my opinion, it has not covered anything useful and feels like a complete waste of money.
The receptionist was also very arrogant and rude and was of no help at all, which made the whole experience even more disappointing.
I will never buy another car from Wilson Hyundai Epsom again, and I would not recommend others to do so based on my experience.
17 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Mario, we are sorry to hear about your recent experience at our dealership. We will pass your review across to the senior management team so that they can look further into this for you. Many thanks, Wilsons
Great experience and great customer…
Great experience and great customer service. Gemma was very helpful very polite and very understanding. We went for a test drive and she was very helpful and friendly.
16 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Jack, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Gemma, we wil be sure to share your praise with her. If we can of any further assistance, then please let us know. Best wishes, Wilsons
Great experience Gemma had good…
Great experience Gemma had good knowledge friendly helpful. Had a test drive and Gemma was great and patient with my son.
16 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Cath, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Gemma, we will be sure to share your praise with her. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
We had arranged to collect our car
We had arranged to collect our car, a Fiat 500, that we had purchased for our daughter. On arrival we were told a member of staff was running late for access to the car. Then found the car hadn’t been cleaned inside or out the day before by the cleaners. Could we take delivery on the Monday. Not when I had paid for a taxi down to the car showroom and was not going to pay for one to go home. The salesman did there best to clean the car but we took it to a car cleaners near where we live and paid for it to be cleaned inside and out. It left me with a poor impression of the company and not one I would consider buying a car from again.
18/8/26 - Additionally when I drove about 2 miles down the road the tyre pressure warning light came on. When i went to a garage I found the 3 of the tyres had pressures higher than what they should be and one with a lower than recommended tyre pressure. Makes you wonder what else they haven’t done to the car.
15 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Chris, we are sorry to hear about your experience upon collecting your daughter's car. We take our customer service very seriously and this is definitely not the standards that we expect to see. We will pass this across to management so that they can look into this for you. We apologies for any inconvience that this may have caused. Many thanks, Wilsons
Subah very friendly and helpful
Subah very friendly and helpful, completed purchase with no issues.
15 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Steve, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Subah, we will make sure that we share your praise with him. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Jodie was absolutely amazing
Jodie was absolutely amazing. So seamless and smooth from when we came into view a range of cars to actually purchasing. All of our queries were answered. Really nice follow up calls as well. Kept us updated without having to ask. Very friendly across Wilson’s. Everyone happy to help. Not once did we feel pressured to purchase. Would recommend.
14 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Liz, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Jodie, we will make sure that we share your very kind praise with her. Thank you for choosing Wilsons and we hope that you enjoy your new car for a long time to come. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Wilson’s trade parts are useless
Wilson’s trade parts are absolutely useless at there job. Oder parts one week before I needed them and then when I strip the car down they have supplied the incorrect gaskets. I then call back and the say sorry and order again and tell me they will be there the next day. I call the next day and the parts are still not there and then say they don’t know when I will get them. I speak to the manager and get nowhere. Every time I try to use this company I’m dissatisfied. Also there customer service is horrible and do t seem to care how badly they affect there customers. Useless all round. The parts just arrived and the manager lied he said only one gasket was pending and now on the invoice three are pending. Such liars. Don’t use them.
APD AUTO
13 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Anton, we are sorry to hear about your recent experience with us. This is not the standards that we expect to see and will pass it across to the management team so that they can look into this for you. Many thanks, Wilsons
Alex was extremely friendly and very…
Alex was extremely friendly and very helpful during the appointment.
13 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Monir, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Alex, we will be sure to share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Mick and the team were amazing
Mick and the team were amazing - happy to answer any questions and made sure our needs were met
12 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Ryan, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Mick and the team, we will be sure to share your praise with them. If we cna be of any further assistance, then please let us know. Best wishes, Wilsons
Matthew has been an exceptional sales…
Matthew has been an exceptional sales consultant, very professional, patient, knowledgeable and approachable.
It was a very pleasant experience and I would 100% recommend him as well as Wilson’s Epsom.
Thank you Matthew
10 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Giovina, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Matthew, we will make sure that we share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Just had an amazing experience with…
Just had an amazing experience with Taylor Davies, came for a test drive of one car but I got interest in a different one and he happily showed me the car and I ended up buying the car, he got me a great deal, just got wait for the car to arrive
8 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Allan, thank you for taking the time to leave us your excellent review. We are delighted to hear about your recent experience at our dealership and the service that you received Taylor, we will be sure to share your praise with him. We looking forward to welcoming you back to our showroom once your car arrives. In the meantime, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
5 Star service from Wilsons in Epsom
We recently purchased an Audi A5 and couldn't be happier with the service we received from Ali. From the moment we arrived, he made us feel welcome and completely at ease. He took the time to answer all of our questions, never made us feel rushed, and his knowledge of the car was outstanding.
Ali was warm, friendly, courteous and genuinely went above and beyond to ensure everything went smoothly. We were given a fair price for our part exchange, and both the collection and delivery were seamless.
Buying a car can sometimes feel stressful, but Ali made the whole experience enjoyable and hassle-free. We would highly recommend both Ali and the dealership to anyone looking to buy a car. Thank you again, Ali!
3 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi, thank you for your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from the team. Thank you for choosing Wilsons. If we can be of any further assistance, please let us know. Best wishes and happy motoring, Wilsons
Once again let down by Wilsons...this…
Once again let down by Wilsons...this time by Chris MG sales manager ordering the wrong part, 3 times now trying to get them to replace a part
Crap service of the highest level....
4 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Dawn, we are sorry to hear about your recent experience at our dealership. So that we can look into this further for you, I am going to kindly submit a 'Request Information' so that we can obtain your full details. Many thanks, Wilsons
Amazing Purchase of 1st EV!
We have purchased our first EV with the help of Daniel Moreira, who was super informative and guided us through the whole journey. Thank you very much Daniel, you were superb! Highly recommended!
1 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Pedro, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our showroom and the service that you received from Daniel, we will make sure that we share your very kind praise with him. Thank you for choosing WIlsons, if we can be of any further assistance then please do let us know. Best wishes, Wilsons
Warm and well explanatory from the…
Warm and well explanatory from the reception through to the acquisition.
Something that started as a test drive happened to just be a buy out. Thank you Mike and his team 😁😁
1 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Eric, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you have received from Mike and the team - we will make sure that we share your praise with them. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Super professional service
We were served by Daniel M when looking for our EV car. He was very professional and helpful!
1 août 2026
Avis spontané
Réponse de Wilsons Epsom
Hi Inês, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you recevied from Daniel, we will make sure that we share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
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