Wing Mirror Man Avis 

I have been trying to cancel an order for multiple weeks now. This is the worst experience I have ever had with any kind of purchase. The customer service is extremely poor, their communications slow and inaccurate. Their website functions very badly, the navigation is dreadful and the design is just amateur looking. I regret placing an order. You have been warned.

AVOID!
Ordered a wingmirror beginning of July 2025. With a date beginning, beginning of July which I thought was a long time considering they said they have it in stock..day comes and goes, I email, I call, I chat with the bot, after days of trying I finally get told its been delayed for a few weeks.
So again, I wait, again no communication, so I call. They say my order was forgotten and somehow got lost in the system. I say I just want my money back, they take details, I fill out the form and was told it would take a few days.
2 days later I get a call saying the needed my details again.
I wait a full week for a refund, nothing. I call up and they say its with the accounts department processing. I wait another week, I call again. And im told exactly the same!
I ask to speak to the manager as I am out of pocket £75 since beginning of July. Was told they are in a meeting and ive heard nothing.
Noone cares, terrible customer service, I just want my money back for an order they didnt complete.

Wow, don't think I have ever experienced such poor customer service before. Great, friendly service when placing an order, but after this, a rapid deterioration. Goods still not received 2 weeks after placing an order, despite assurances being made to me of a quick delivery when the order was placed. Charged in error twice for the goods but a refund still outstanding for the overpayment. Phone calls and emails not answered. I will be really surprised if the goods turn up at all!

I wish I had read reviews - I am also waiting for many weeks to be refunded - very similar story to others - I would avoid this company!

Wrong part sent not helpful in resolving the issue
Lack of communication
Poor customer service
Slow to respond
AVOID!....

Ordered a mirror on the 6th June, told them them it’s needed for 4th August, they said no problem, still not received by today’s date 2nd September, got lied too on multiple occasions, submitted for a refund after the 4th August, ignored the request saying they never received one, avoid this company I ended up getting one within a week from someone else online

Part-delivery, no response to multiple chasing messages via text, email and phone..useless customer service.
Company has been investigating the part-delivery since last Tuesday with no effective response or constructive communications = impossible to deal with. Will be seeking refund via my credit card

Just an appalling company, full stop and one I highly recommend you totally avoid at all costs.

In my experience, their flashy website is as legally close to a scam as is possible.

If the wing mirror is “in stock” and it seems, all Wing Mirror units alway are - it’s likely a lie.

If they promise delivery in 48 hrs, unpainted, 72 hrs painted, it’s likely another lie.

If they “promise to reach out to you”, after they’ve had your cash and ONLY THEN told you, the part isn’t actually in stock and on back order with a 10-13 day turn around…

It’s further lies.

They will neither reach out to you, and the 10-13 day turn around to delivery? DON’T MAKE ME LAUGH, PLEASE.

TRY TWO MONTHS!!!!!

Their phone was ALWAYS engaged.

They DO NOT answer their emails.

I strongly advise an alternative choice of action…

Go to a salvage yard - they will have what you want (or via their databases can point to to another that does), it will be considerably cheaper and the part in decent nick. They are approachable, and above all, TRUTHFUL…

…AND IT WILL BE DELIVERED PROMPTLY.

Worrying. Send not working item, say they will replace as soon as in stock, now in stock 11 days…. No real movement on this. Have offered to take a refund and lose the amount I paid locally for fitment…. Oh no leave with us, will update if I have to remove that star!!!!!

Had to order two wing mirrors as quickly as possible so opted for a company that had them in stock and could offer fairly quick delivery. Roll on 2 months later and I have not received any items from this company. I have now been refunded by my credit card company and fitted mirrors that I ordered from AliExpress which arrived in a matter of days after ordering. My order status still shows as awaiting stock however the website still shows the items as available for next day delivery. The worst sort of company.

Ordered a part that said in stock. Spoiler: it wasn’t. No emails, no updates, just me chasing them on the phone if I wanted any information. Each time I called, I was given a new “restock date,” which then came and went. Cheers for that.

Two months later, the part finally appears. I raise a ticket to cancel the order. A few days later they ship it anyway. Called up, and customer service was more interested in explaining things than listening, which was not helpful. I needed to fill out a different form. Oh great.

Honestly, the whole thing felt needlessly painful from start to finish.

Hurrendous company to deal with!
I have been in the motor trade 25 years, and dealt with a lot of companies in that time. I am always polite and patient.
However, this company are next level useless.
First door mirror I bought was 2 weeks lead time - no problem. 10 weeks later I finally got through to them and it eventually arrived. Fortunately I have VERY understanding customers, because this part was NOT refundable!

Second part I bought from them was a pair of wing mirror indicators which are incorrect and don’t fit on the vehicle it is advertised for. They used a library picture to show a genuine part as the pattern part. I ordered the pattern part and it was wrong. No problem, so I sent it back. I have been waiting for a refund of £72.76 plus postage for just under 4 months!
I have sent several emails, tried calling and I get an answering machine at 2pm saying offices are now closed.
I used the online chat several times, and the agent said I would get an email to confirm that my refund had been processed.
Well I haven’t had a single email for months!
On my online account it says the return has been received and the refund has been processed - it hasn’t!

It’s only £72 ish, but I’m very upset with the way this company just ignores emails and phone calls.
My guess is, it’s someone in a bedroom running their company and it’s all got out of hand.
Just because you have a posh website with a live chat bot, doesn’t make you a good business!

It doesn’t look like I will ever see the money refunded, and it doesn’t seem that I will ever get through to these people to get it!

Do not use this company!!!!
I have now been waiting for over 2 months for a refund.
Despite several emails and phone conversations promising that the money will be in my account I am still waiting!
Having seen the reviews below clearly I am not the only one.
How do these cowboys stay in business?

Not even 1 star! Waited 30 days for a refund on a product that was in stock when they took our money. Then it became clear it wasn't even in the country!
Communication is horrendous and it's as though they recognise your number and block it!When trying from a friends phone they allow the call!

Finally received refund today, day 30, after threatening legal action and to also involve the bank. They wouldn't allow PayPal payment despite it saying so on the website!

Asked to speak to management but none available. Had a phone call from a man who was a manager. Attitude absolutely disgusting! No apology for the delay in issuing a refund.

Total cowboys!

Stay away at all costs!

Thankfully receive refund today...day 30

Ordered the part online, the website looks so good and makes it seem so easy. When my car wing mirror was broken I needed a replacement asap, so I paid extra for the faster postage. After placing the order, I got an email after 2 days, saying item was not in stock and would be placed on back order. Then I heard nothing for 3 months. There was no reply to any of my help requests using their online contact form. The website does not allow cancellations and the small print says this also. You can only cancel order on day of purchase, otherwise you must wait for delivery and then return the item. After 3 months, an automated email informed me that the item had shipped. My wing mirror finally arrived, the part is non-genuine, made in Taiwan, but it does fit my European car. However, this company made me think that I had been scammed. I should have just gone through a reputable main dealership for my car and got them to fit it as well.

I ordered a replacement wing mirror for my 2004 Wrangler, then happened to see some of the poor reviews on TrustPilot. My experience could not have been better!!
I placed the order on a Thursday and the mirror arrived 4 days later. It is exactly what I wanted and was a lot cheaper than others I saw online. So I am delighted with the service I received from WingMirrorMan

Ordered on 3 July for next day delivery still not arrived their phones are always closed no reply to any emails. Don't use terrible service.

Part delivered incorrectly, promised for a month to ship replacement, still no response despite 3 calls, numerous emails. Now trying to get money back but not hopeful. Strongly suggest you go elsewhere.

Ordered the wrong part, and after sending it back and being told a refund was due, I was given a different excuse every time I called as to why no refund had been received. 100% a scamming company, avoid.

Scam scam scam scam.

Don't use them.