WowStoreDirect Avis 360

Ordered 5 cases of drink. One case damaged in transit with lager everywhere and 4 cans crushed and many others dented. This is the second time this has happened to me with this company. The cans are put in cheap, poor quality boxes so no wonder this is always happening. Quickly got a refund on the damaged cans so at least credit for that.

Nice hampers but don’t buy them as gifts you dare in advance as some of the products are short dated - Ive bought a few as presents though and my friends have liked them

no communication and order never turned up

Too slow arriving as wowbox used evri as the courier and waiting forever on the boxes

Ordered a one off box which was fab. It was the breakfast box and was full of different goodies. Lots of tea, coffee, hot chocolate, biscuits and a cute wee mug. It was a really good box.

While in Mahe seychelles i used their services twice.The products i received were excelent meat, fish and groceries inclusive. They are super comunicative and answer any questions within minutes via whatsapp or email.I am absolutley sattsifed and can only reccmend it.

This company is something else. They have a good website and competitive prices. Performance ranges from OK...if all goes well, to the usual ABYSMAL if there are any problems. Their so called "Customer Service" is truly dire, and VERY unresponsive to resolving issues. As many other reviewers have said, "customer service is non-existent". Last order only part delivered about 3 weeks late, 1 item only NOT 5. with cans leaking. CS always take about a week to respond with abrupt anonymous unfriendly emails, sometimes actually aggressive. No sender name given, certainly no rapport, concern or care, and they don't even seem to read your email, just ask you to repeat it, in a very off-hand manner....then you have to wait another week for their next pathetic couldn't-care-less response.
I eventually over a period of several weeks managed to negotiate an agreed refund for damaged/ lost cans, but when the refund arrived a long time later, the amount was incorrect and short. Weeks later I still havent got my full refund. It's 5 weeks now since I placed my order, only got one case not 5, and of that case of 24, 6 were damaged/lost.... YET STILL WAITING for my part refund. Am going to report them to MBNA Visa, as they should have their accreditation removed. They are an utter shambles of an outfit to be avoided at all costs.

Excellent quick and reliable service

Very efficient. Parcel arrived on time. Good quality items.

My order was delivered in DISGUSTING CONDITION. I have sent an email+pictures with no response. I am a regular customer, was ?

Always good price and great service. I have ordered from them on more than 10 times in the last 3 months and always delivered on time and a good price.

Customer service not existent, send me wrong item, no one EVER pick up phone, email reply after 2 days , waited 3 day for return postage, tracking shows that item received now waiting for one week for refund, still haven’t received it. Really won't recommend to anyone.

Product was badly packed,
Product was damaged.
Two out of the 5 were no good and no response from Customer Service but in fair I didn’t notice this company existed so I thought it was a con from the start so I was surprised to get anything in post

Speedy delivery, but maybe a ltte more packing around cans, one was puntured, as these are expensive cans of beer might be worth putting fragile on the box. You know what delivery companies are like.

Customer service very helpful ,delivery next day

Excellent customer service ,speedy delivery and bargain price for the product ordered