Today I met Shabbana and Sabaya in the Leeds Branch of Leeds building society.Sabaya sorted out my accounts with new replacement paperwork which took the best part of 45 minutes.She was amazingly kind... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had a mortgage offer recently and had the purchase fall through and needed to get a replacement property arranged. Absolutely everyone we dealt with along the way has been perfect. So incred... Voir plus
L'entreprise a répondu
I am a new customer to the Talbot Green South Wales branch. The lady who assisted me during my application for a new account was extremely helpful and professional and was a credit to The Yorkshire B... Voir plus
L'entreprise a répondu
The surprising thing after being guided through the initial process as a new customer, was that I could still have a passbook. Melissa put me completely at ease, as an older person my expectation was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Coordonnées de contact
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Royaume-Uni
- www.ybs.co.uk
4,7
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I thought transferring my account from…
I thought transferring my account from Chelsea to Yorkshire would be seamless. I was wrong, it was an awful and time consuming process.
25 septembre 2026
Réponse de Yorkshire Building Society
Hello Mr McGrath,
I am sorry to hear about your experience.
Social media isn’t secure, so we can’t help with your query or complaint here. However, if you wish, you can get in touch with us in a few other ways:
Call us on 0345 1 200 100.
Visit one of our branches or agencies: https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form: https://www.ybs.co.uk/contact-us/make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Kind regards.
Very helpful staff and everything…
Very helpful staff and everything thoroughly explained.
24 septembre 2026
Réponse de Yorkshire Building Society
Hello tony,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
The relaxed atmosphere
The relaxed atmosphere always helps when you are discussing finance - particularly when you are in your mid 80's
17 septembre 2026
Réponse de Yorkshire Building Society
Hello Mr Johnson-Booth,
Thank you for your feedback - very much appreciated!
Kind regards.
Very helpful customer service and…
Very helpful customer service and although I was closing a an account extremely courteous treatment. Thank you.
24 septembre 2026
Réponse de Yorkshire Building Society
Hello RJT,
Thank you for your feedback, which is much appreciated, and we will look forward to dealing with you again at a future date.
Kind regards.
Personal calls from the underwriter at…
Personal calls from the underwriter at each step and cash back paid the same day as completion! Olivia was great.
24 septembre 2026
Réponse de Yorkshire Building Society
Hello KM,
Thank you for your feedback - if you could let us know which underwriter you dealt with we will be happy to pass on your comments!
Kind regards.
Staff were very helpful and polite.
23 septembre 2026
Réponse de Yorkshire Building Society
Hello!
Thank you for your feedback, which is much appreciated. If you could tell us which branch or agency you visited, we would love to pass on your comments!
Kind regards.
Your member of staff was very helpful…
Your member of staff was very helpful and professional.
23 septembre 2026
Réponse de Yorkshire Building Society
Hello!
Thank you for your feedback, which is greatly appreciated.
Kind regards.
Friendly helpful staff
11 septembre 2026
Réponse de Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Trying to sort out care funds for my…
Trying to sort out care funds for my dad. I have an LPA in place. Unfortunately visited the Chester branch twice. First time understood that I didn’t have the information they requested so returned a second time with the information requested from their print off. Still not adequate.
The teller stepped away and whispered to her manager who didn’t even take the time to walk over and explain the issue - and they were not busy. I was offered a second print out of the same information.
It is a very stressful time for us and they couldn’t have made the visits more uncomfortable and lacking in compassion and empathy for our situation.
Very disappointed with the service and advice given. My dad has been a loyal customer for many years. I would have at least appreciated the manager explaining why the first information I was given was insufficient.
29 septembre 2026
Avis spontané
Réponse de Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Réponse de Yorkshire Building Society
Hello Susan,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
the staff were extremely helpful
the staff were extremely helpful. Neeva especially explaining everything we needed to know in a professional and friendly manner.
18 septembre 2026
Réponse de Yorkshire Building Society
Hello Susan,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Réponse de Yorkshire Building Society
Hello Richard,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Réponse de Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Réponse de Yorkshire Building Society
Hello Ross,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Branch in Lincoln very helpful also…
Branch in Lincoln very helpful also bearevement team when there were issues.
20 septembre 2026
Réponse de Yorkshire Building Society
Hello Gerald,
Thank you for sharing your positive feedback. 🙂
Kind regards.
Selby office.
First and foremost, thanks to YBS for maintaining a presence on the High Street.
The icing on the cake? It was a pleasure to meet the very helpful and knowledgeable members of the society's staff in its Selby office.
19 septembre 2026
Réponse de Yorkshire Building Society
Hello Ken,
Thank you for your positive feedback. It is lovely to hear about your recent experience in the Selby office.
Kind regards.
Fantastic customer service
Fantastic customer service. Popped into enquire opening a new account and the assistant explained all options. Very patient and knowledgeable. No need for appointments. Very straightforward.
20 septembre 2026
Réponse de Yorkshire Building Society
Hello Maggie,
Thank you for your positive feedback. It is greatly appreciated. 🙂
Kind regards.
The process and instructions are clear.
The process and instructions are clear.
Online service is efficient.
19 septembre 2026
Réponse de Yorkshire Building Society
Hello Shob,
Thank you for your positive feedback.
Kind regards.
Everything was handled very…
Everything was handled very professionally by Andrew Sumner from start to finish
19 septembre 2026
Réponse de Yorkshire Building Society
Hello Frank,
Thank you for sharing your positive feedback.
Kind regards.
Polite,courteous and welcoming staff…
Polite,courteous and welcoming staff are really helpful.
20 septembre 2026
Réponse de Yorkshire Building Society
Hello Lynne,
Thank you for your positive feedback.
Kind regards.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.