The process of ordering has been really straightforward and easy from the start. Communication has been clear, and the dealer got in touch promptly after my enquiry. I’ve been kept updated and was... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very slick process and really straightforward. loses a star due to the cost increases (nearly double) when comparing current car to the newer version of a similar car, which limits the affordable sele... Voir plus
L'entreprise a répondu
Fantastic service delivered by James King and the team at Porsche Centre Stockport. Pre-delivery of the vehicle James was very supportive and this was also followed through to my experience when pick... Voir plus
L'entreprise a répondu
Very poor customer service. Would not recommend. Left without car (which is a company car through Zenith) for 18 days to carry out minor fix to wheel and tyre. Tried at multiple points to as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Coordonnées de contact
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Royaume-Uni
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,2
Bien
1 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Zenith Vehicle Contracts
Hi there and thank you for the 5 stars! I am pleased to hear you experienced a streamlined and efficient process. Jonny@Zenith
A very unhelpful sales team
For ordering a new car to replace my current car with Zenith, I got literally no help at all from the sales team even after many emails and phone calls. It seems they only help with easy options. A very unhelpful sales team. I wouldn't recommend them at all.
12 mars 2026
Réponse de Zenith Vehicle Contracts
Hi KP. I am so sorry to hear that you have not been able to receive the assistance you needed from our sales team. Please can you drop me an email on complaints@zenith.co.uk with your employee details, with a brief summary of any correspondence you have. I will raise this for action to obtain the assistance you require. Jonny@Zenith
Delight
Very helpful informative, answered questions quickly and clearly - Made the experience very easy so far
9 mars 2026
Réponse de Zenith Vehicle Contracts
Hi Nina, thanks for 5 stars! Pleased to hear you were happy with the service! Michelle@Zenith
Malakhi answered all my questions and…
Malakhi answered all my questions and was very helpful
16 mars 2026
Réponse de Zenith Vehicle Contracts
Hi Kevin, thanks for the 5 stars and the positive feedback. I will ensure the feedback is passed on! Michelle@Zenith
Staff on the phone are very helpful and…
Staff on the phone are very helpful and the site is easy to use
12 mars 2026
Réponse de Zenith Vehicle Contracts
Hi there, happy to hear you found our colleagues helpful and the site easy to use. Michelle@Zenith
zenith ordering process
great site & easy to navigate
good selection of cars
speedy reply with quote
3 mars 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Hi Andy, thanks for your positive feedback. It's always good to hear! Michelle@Zenith
Anna was really helpful and solved my…
Anna was really helpful and solved my query in one phone call - thank you
12 mars 2026
Réponse de Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback. I am so happy Anna assisted and solved your query at the first point of contact. I will pass this along to her. Jonny@Zenith
Excellent customer service
12 mars 2026
Réponse de Zenith Vehicle Contracts
Hi Hannah, thank you so much for the 5 star review! Kind regards, Roisin@Zenith
Réponse de Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad to know we were helpful and it was a quick turnaround. Ian@Zenith
Easy to process and search
Easy to process and search. Marked down purely as the cost seems really attractive at face value then you notice its gross. Overall good experience though.
9 mars 2026
Réponse de Zenith Vehicle Contracts
Hi! Thank you for your review, we appreciate the feedback provided! Sam@Zenith
Lack of trust in the Zenith Team
My concern is not about the Zenith tool interface but the fact that the Zenith team didn't recognised I will need to renew my car in June and therefore has not sent me any reminders or information regarding the renewal. Even after I prompted your team, I still haven't received anything!
7 mars 2026
Réponse de Zenith Vehicle Contracts
Good Afternoon, We are sorry to hear you did not receive the communications which you had requested. If you could please email us at complaints@zenith.co.uk we will review this further. Sam@Zenith
really easy and straight forward to use.
8 mars 2026
Réponse de Zenith Vehicle Contracts
Hi! Thank you for your review and 5 stars! We are glad to hear your feedback! Sam@Zenith
Shocking experience
Shocking experience. Your not covered by normal trading standards through a work scheme, so they use this to give absolutely horrendous customer service, a car which breaks down repeatedly and absolutely no support.
A brand new car received from them has had 5 faults in the first year and they refuse to take it back (including not getting off the truck at the very start)
On 4 seperate occasions of having the car this year, they said the garage was ready to receive it and it wasnt.
Trying to replace 2 tyres, has taken an entire sunday to try and organise, still without success.
Would highly recommend avoiding dealing with them at all costs.
8 mars 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Good Afternoon, We are sorry to hear you have been dissatisfied with our services. We have requested further information so we can review further, alternatively please email us at complaints@zenith.co.uk. Sam@Zenith
A nice and easy process
A nice and easy process, there was no need to call customer service for anything at all, I was comfortable in completing the process, and would highly recommend to anybody.
13 février 2026
Réponse de Zenith Vehicle Contracts
Good Afternoon, Thank you for your review and 5 stars, we are happy to hear of your feedback! Sam@Zenith
Chris Hetherington has been an absolute…
Chris Hetherington has been an absolute legend, extremely helpful and made the the entire process very enjoyable and smooth!
5 mars 2026
Réponse de Zenith Vehicle Contracts
Hi there, thanks for the 5 stars and the lovely feedback for Chris! I will ensure the feedback is passed on to both Chris and his manager. Michelle@Zenith
Réponse de Zenith Vehicle Contracts
Hi Andrew, thanks for the 5 stars. Pleased to hear you were happy with the process! Michelle@Zenith
Good customer service
Had a call from Chris - really helpful in the requote as a few issues on the portal
2 mars 2026
Réponse de Zenith Vehicle Contracts
Hi Matt, thanks for the 5 stars and positive feedback! Will ensure this is passed on to Chris. Michelle@Zenith
Website needs work a bit
Website didn't work so had to call up which was frustrating but otherwise the person I spoke to was helpful and friendly. Could do with an update though as it's been a week since I submitted the order.
23 février 2026
Réponse de Zenith Vehicle Contracts
Hi Tim, sorry to hear you experienced issues with our website and had to call instead. Although, I’m pleased to hear that our team member was friendly and helpful when you got through. Regarding your order, please feel free to reach out to your account team directly to request an update, or please contact us at complaints@zenith.co.uk with your order details and we will pass on to the team to reach out. Michelle@Zenith
Réponse de Zenith Vehicle Contracts
Hi there and thank you for the 5 star feedback! I am pleased the ordering process has been super, quick and easy. Jonny@Zenith
Réponse de Zenith Vehicle Contracts
Hi Paul, thanks for the 5 stars and positive feedback. This is good to hear! Michelle@Zenith
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