Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not ne... Voir plus
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Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have alrea... Voir plus
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While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary... Voir plus
L'entreprise a répondu
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4,1
Bien
9 k avis
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Searching for a better insurance company!…
While upgrading my car (& insurance premiums) I decided on the policy Zenith Insurance we’re promoting. The service, communication & recalculation of the premium due to my error, have been exemplary.
All insurance policies should be handled in this manner & I highly recommend Zeniths approach to new customers.
14 avril 2026
Réponse de Zenith Insurance
Hi Ashley,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a positive experience with Zenith Insurance while upgrading your car, and that our team was able to support you clearly and efficiently, especially when recalculating your premium.
Your comments about our service and communication are greatly appreciated, and it’s encouraging to know our approach made a difference. Thank you also for your recommendation—it genuinely means a lot.
Vicky
Easy to set up policy with all the…
Easy to set up policy with all the features I needed.
11 avril 2026
Réponse de Zenith Insurance
Hi Carey,
Thanks for your 5 star review! We're pleased to hear you found the policy easy to set up!
Kirsty
Threat of policy cancellation for £0.42p
Called to change my address, this generated a premium change of £0.42 yes you are reading that correctly 42p. This company cannot process payments for less than £1, and advised that payment was not necessary. I then received a letter telling me that they were going to cancel my policy as money was owed, and if I didn't pay I would be charged £45, be aware its only a tiny amount but could come with a big credit history foot print
15 avril 2026
Avis spontané
Réponse de Zenith Insurance
Hi Sarah,
Thank you for bringing this to our attention. We’re really sorry for the confusion and concern this situation has caused!
You’re absolutely right that very small balance adjustments, like 42p, can sometimes fall below our payment processing threshold. In these cases, our intention is to make things simple by not requiring payment—but clearly, our follow-up communication didn’t reflect that correctly, and we understand how frustrating and worrying that must have been.
This isn’t the experience we want for our customers, and we’re reviewing how these situations are handled to prevent mixed messages in the future. Please be assured that we take concerns about policy status and credit impact very seriously.
We will be in touch to make sure everything is fully resolved for you.
Thank you again for your feedback—it really helps us improve!
Laura
Easy to sort insurance. Hard to work out what they want!
Update: Zenith did get in touch to say that they urgently wanted to speak to me. When I called and eventually got through, I was told that they needed copies of our driving licences - I have already provided these and received confirmation on the phone that they have received them! No mention of NCD proof, just a rather threatening letter saying that they will take more money from me. This is the hardest insurance I have ever had to sort out!
Instructions for no claims discount proof unclear.
This is a second vehicle for me and I wanted to keep my no claims discount (NCD) on my other vehicle. I therefore stated that I had 0 no claims discount for this vehicle. I was asked on the portal to
prove that I had 0 years of NCD - how does one do that? In the absence of any other institution, I assumed that someone would realise I couldn’t prove 0 years NCD! Unfortunately an unpleasant email and letter later, threatening to increase my premium by 300 ish pounds, I rang customer services who explained they wanted the NCD for my other vehicle. This was completely unclear. I have now emailed this but not received confirmation. So it is hard to recommend this insurer!
26 avril 2026
Réponse de Zenith Insurance
Hi Sarah,
Thank you for taking the time to leave your review and feedback with ourselves. We're sorry to hear you felt it was unclear regarding the NCD proof we were requesting. We will be in touch to see how we can assist you further.
Kirsty
Easy procedure and hassle free to get…
Easy procedure and hassle free to get my insurance online.
24 avril 2026
Réponse de Zenith Insurance
Hi M M Baike,
It's fantastic to hear you found it easy and hassle-free taking out insurance with ourselves!
Kirsty
Customer service agents haven't got a…
Customer service agents haven't got a clue what is going on. Will put you on hold so many times. One will tell you one thing then you will receive a email to get in touch urgent and then abother agent will tell you something else.
23 avril 2026
Réponse de Zenith Insurance
Hi Imran,
We’re really sorry to hear about your experience and the confusion caused, that’s not the level of service we aim to provide.
We’ll be in touch to help and make sure this is looked into and resolved for you.
Leanne
Réponse de Zenith Insurance
Hi Jason,
Thank you for your great review.
Welcome to Zenith Insurance.
Rachel
I believe the customer service…
I believe the customer service personnel was very helpful
18 avril 2026
Réponse de Zenith Insurance
Hi Frederick,
Thank you for your review and feedback. It's great to hear our customer service representative was helpful.
Leanne
Réponse de Zenith Insurance
Hi Sam,
I am really sorry to hear that you had a bad experience.
We will be in touch to find out what has not gone well and see if we can help.
Vicky
unable to make a simple change in…
unable to make a simple change in address, 14 should have been 14a. spent 20 minutes on phone trying to explain this to an overseas call centre. after the phone call documents incorrectly changed to A14
8 avril 2026
Réponse de Zenith Insurance
Hi Marcus,
Thanks for bringing this to our attention—we’re sorry for the frustration caused. A simple address update should never take that long, and it’s clear we didn’t get it right in your case.
We also apologise that the change was applied incorrectly after your call. That’s not the standard we aim for, and we understand how inconvenient this must be. We’ll be reviewing this to prevent similar issues in future and be in touch to get this corrected as soon as we can.
Vicky
Réponse de Zenith Insurance
Hi Howard,
Thank you for taking the time to leave us your five-star review!
Vicky
Very easy and very good site
26 mars 2026
Réponse de Zenith Insurance
Hey Paul,
Thank you for taking the time to leave your review!
Vicky
I'm not happy I had 3 points on my…
I'm not happy I had 3 points on my licence which have expired and they put my insurance up about £150 money grabbing , I don't recommend and won't be doing business with zenith again .
17 avril 2026
Réponse de Zenith Insurance
Hi Darren,
Thank you for your feedback.
I’m sorry to hear you’re unhappy with the increase in your premium. While points may be removed from your licence after 3 years, most insurers require details of any claims or driving convictions from the past 5 years when calculating a quote, which can still impact the price.
We understand this can be frustrating and appreciate you sharing your experience.
We will be in touch to discuss this further.
Vicky
Réponse de Zenith Insurance
Hi Paul,
Thank you for taking the time to review your recent experience with us!
Vicky
Great quotes
Easy to use , no problems in sorting out my insurance quote . Extremely happy with the service highly recommend
5 avril 2026
Réponse de Zenith Insurance
Hi D W,
It's fantastic to hear you were happy with our service and would highly recommend us to others!
Kirsty
Réponse de Zenith Insurance
Hi James,
Thank you for your feedback!
We’re really pleased to hear you found everything straightforward – that’s exactly the experience we aim to deliver.
We appreciate you choosing Zenith Insurance, and if you ever need any help, we’re always here for you!
Thanks Laura
So far pretty easy access online no…
So far pretty easy access online no issue what good quote
6 avril 2026
Réponse de Zenith Insurance
Hi Arslan,
Thank you for your great 5 star feedback!
We're really pleased to hear you found everything easy to access online and that you were happy with your quote – that’s exactly the experience we aim to provide
Thanks again for choosing Zenith Insurance!
Laura
Réponse de Zenith Insurance
Hi Pete,
It's fantastic to hear you found it very quick and easy sorting out insurance with ourselves!
Kirsty
I think it's the best company to work…
I think it's the best company to work with, so I chose Zenith
12 avril 2026
Réponse de Zenith Insurance
Hi I C,
Thanks for your 5 star review and feedback!
Kirsty
great service
10 avril 2026
Réponse de Zenith Insurance
Hi Simon,
Thank you for taking the time to leave us your five-star review!
Vicky
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