The process of ordering has been really straightforward and easy from the start. Communication has been clear, and the dealer got in touch promptly after my enquiry. I’ve been kept updated and was... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Very slick process and really straightforward. loses a star due to the cost increases (nearly double) when comparing current car to the newer version of a similar car, which limits the affordable sele... Voir plus
L'entreprise a répondu
Fantastic service delivered by James King and the team at Porsche Centre Stockport. Pre-delivery of the vehicle James was very supportive and this was also followed through to my experience when pick... Voir plus
L'entreprise a répondu
Very poor customer service. Would not recommend. Left without car (which is a company car through Zenith) for 18 days to carry out minor fix to wheel and tyre. Tried at multiple points to as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading independent leasing, fleet management and vehicle outsourcing business. Are you a driver? Please direct queries to our customer service team.
Coordonnées de contact
Number One, Great Exhibition Way, Kirkstall Forge, LS5 3BF, Leeds, Royaume-Uni
- 0344 848 6462
- hello@zenith.co.uk
- www.zenith.co.uk
4,2
Bien
1 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Réponse de Zenith Vehicle Contracts
Thank you for the 5 stars! We're glad to know the process was quick and easy! Ian@Zenith
easy to use ordering process
25 février 2026
Réponse de Zenith Vehicle Contracts
Hi! Thank you for your review and the 5 stars! We're happy to hear you found our ordering processes easy to use! Sam@Zenith
Easy system to follow
25 février 2026
Réponse de Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We're glad to hear of your feedback on our systems! Sam@Zenith
Very good experience
25 février 2026
Réponse de Zenith Vehicle Contracts
Good Morning, thank you for the review and 5 stars! We are glad to hear of your experience with us! Sam@Zenith
Very poor customer service
Very poor customer service. Would not recommend. Left without car (which is a company car through Zenith) for 18 days to carry out minor fix to wheel and tyre.
Tried at multiple points to ask for help, but dismissed by completely inadequate customer service. Ignored details repeatedly and took no accountability to help. Attempted to escalate complaint, which was ignored.
Left without a car for over 2 weeks, despite being eligible for a courtesy car.
Very poor service all round.
24 février 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Good Morning, we are sorry to hear of your recent experience. We have requested further information from yourself so we can review this further. Thank You, Sam@Zenith
Malaki was very helpful and answered all my queries. Fantastic advice, friendly demeanor and very knowledgably
Easy process to work with.
20 février 2026
Réponse de Zenith Vehicle Contracts
Thanks for the 5 stars! We're glad to know all your queries were answered! We will pass on the feedback to Malaki. Ian@Zenith
Thie review is for order proces only.
Thie review is for order proces only.
Straightforward - All done in 15mins.
It took me a day to decide I was going to do this.
I relied on what was presented - the filters worked well and a call to the sales team for there recommendations sealed it - It helped they knew the product.
19 février 2026
Réponse de Zenith Vehicle Contracts
Thank you for the 4 stars! We're glad to know it was straightforward and our sales team were able to help! Ian@Zenith
Réponse de Zenith Vehicle Contracts
Good Afternoon, thank you for your review and the 5 stars! We're happy to hear of your feedback! Sam@Zenith
Very poor customer service
Very poor customer service once car has been delivered.
I’m coming to the end of a 3 year lease where I’ve had technical issues with the car. Zenith were powerless to escalate and deal with the problem, despite stringing me along that they would.
Internal communication is appalling - you could speak to one member of the team to arrange something, and they’ll either not do it or not get back to you.
They don’t like negative feedback either and expect customers tolerate their incompetence.
They’re a very disorganised company who don’t value clients once they’re under contract.
Glad I will no long have to deal with them.
18 février 2026
Avis spontané
Réponse de Zenith Vehicle Contracts
Hi Martin. I am sorry to hear of your experiences. I have requested some further information from you, so that I can look into this for you. If you could provide these details when you can, I will be happy to assist. Jonny@Zenith
Generally poor company
My existing car lease was extended without my consent. I had already ordered a replacement vehicle four months earlier, only to later discover the company had never actually placed the order with the manufacturer and the car was suddenly “unavailable.” When I chose an alternative vehicle, I was then told the price had increased from the original quoted amount.
Attempts to resolve this were met with dismissive responses and no real accountability or solution, just blamed on the manufacturer. The lack of organisation, transparency, and customer care throughout this process has been unacceptable. I would strongly advise others to be cautious and get everything confirmed in writing before proceeding.
17 février 2026
Réponse de Zenith Vehicle Contracts
Hi Shaun. Thank you for providing this feedback and I am sorry to hear of your experience. I can see that you called us this morning where you discussed the above with the resolution being to cancel the order and extend your existing vehicle for 12 months. I am sincerely sorry if this was not the resolution that you were anticipating following the call. Please could you reach out to us on complaints@zenith.couk where we will happily request this is not implemented if the extension is not the resolution you intended. Jonny@Zenith
Website both intuitive & easy to use &…
Website both intuitive & easy to use & when I needed to speak to someone, the team members I dealt with were excellent
16 février 2026
Réponse de Zenith Vehicle Contracts
Hi Jason and thank you for the 5 stars. I am pleased to hear the website is intuitive and easy to use, with our colleagues being excellent assisting with your enquiries. Jonny@Zenith
Response to contact was very poor
Response to contact was very poor. Whether through telephone, inexistent online chat or email.
16 février 2026
Réponse de Zenith Vehicle Contracts
Hi John, I'm sorry to hear that you feel the communication has been poor. If you would like us to look into this or any queries for you, please contact us at complaints@zenith.co.uk. Michelle@Zenith
Beebi was a superstar
Beebi was a superstar
dealing with all my emails
company was easy to deal with, all went smoothly
Got my car 3-4 days ago, looks brand new love it.
7 février 2026
Réponse de Zenith Vehicle Contracts
Hi Steven, thanks for the 5 stars and the positive feedback. It's always good to hear! Michelle@Zenith
easy to deal with
The process is so easy to follow, and a great choice of cars available. have never used them before but would recommend others to use it.
15 février 2026
Réponse de Zenith Vehicle Contracts
Hi Mark, thanks for the 5 stars and positive feedback. Glad you found the process easy and liked the choice of cars! Michelle@Zenith
The sales agent (Malaki) was happy to…
The sales agent (Malaki) was happy to answer a whole range of questions pertaining to use of an Electric Vehicle.
13 février 2026
Réponse de Zenith Vehicle Contracts
Hi Peter, thanks for the 5 stars! Pleased to hear that Malaki was helpful, I will pass the feedback on! Michelle@Zenith
Easy to follow process
Easy to follow process, was able to find the right vehicle for my needs. The ability to search for already available cars was very helpful as it meant a reduced wait for the delivery.
6 février 2026
Réponse de Zenith Vehicle Contracts
Hi Adrian, thanks for the 5 stars! I’m really pleased to hear that you found the process easy to follow and were able to select a vehicle that suited your needs. It’s great to know that the option to search for cars already available was helpful and allowed you to benefit from a reduced delivery wait time.
We appreciate your comments and are glad the experience worked well for you. Michelle@Zenith
Very easy process
12 février 2026
Réponse de Zenith Vehicle Contracts
Hi Alex, pleased to hear you found the process easy! Michelle@Zenith
Réponse de Zenith Vehicle Contracts
Hi Phil, sorry to hear this. I can see you are in conversations with the team but if we can be of any further assistance, please contact us at complaints@zenith.co.uk. Thanks, Michelle@Zenith
Easy to do and follow
11 février 2026
Réponse de Zenith Vehicle Contracts
Hi Hayley, Thank you so much for the positive review, its great to hear you found the process straight forwards. Kind regards, Roisin@Zenith
Process went really smoothly
Process went really smoothly, look forward to seeing my car.
10 février 2026
Réponse de Zenith Vehicle Contracts
Hi Keith, thanks for the 5 stars. Glad the process was smooth for you. Enjoy your new car! Michelle@Zenith
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