I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Voir plus
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Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Voir plus
Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again
Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.
Coordonnées de contact
POBox 652, PR6 6PF, Chorley, Royaume-Uni
- 0800 644 0625
- info@zoekayjewellery.co.uk
- www.zoekayjewellery.co.uk
3,7
Moyen
190 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I am really surprised by these bad reviews
I am really surprised by these bad reviews. Granted I waited two weeks for it but it was getting engraved. I was a little worried when I hadn't heard from them in 5 days so I messaged them via Facebook where they replied within a couple of hours. They told me it was coming back from being engraved then it would have next day delivery. So communication was fine and I was alerted that it was dispatched and it was tracked. It came in very good packaging, making sure that it didn't get scratched!!
So overall, I thought this company was fine. The necklace itself is lovely.
18 novembre 2020
Avis spontané
Was very concerned after reading…
Was very concerned after reading reviews as I had ordered from this company. I had an email saying the item was out of stock and would I let them know if I wished to wait for my order. It was difficult to get through to customer service and I started to worry. Was surprised and very pleased to receive a refund within 2 days. Thank you so much Zoe Kay I will definitely use you again in the near future,
2 novembre 2020
Avis spontané
I would give zero stars if possible
I would give zero stars if possible! They made me wait a month+ for my bracelet and didn’t update me on what is happening. I had to constantly ask them what’s going on and why it is taking so long. Awful customer service and they don’t contact you at all unless you have to keep nagging them. When I threaten to get a refund they have suddenly sent me my bracelet but it was a fake and never came! They tried a resolve it by “making replacement bracelet” but really they never even sent the bracelet to me in the first place and made excuses and lies to make it seem like they have to make me wait longer. The quality of the bracelet is so bad!! The bracelet becomes tarnished and ruined after a few weeks, and my boyfriend never got to wear the bracelet as it was too big. For a bracelet that never came out of the box, never worn and made with ‘18ct plated gold’ shouldn’t be this tarnished and damaged at all! I can’t even put in the category of fake gold because fake gold would never go really ruined like this! They said they would make me a replacement bracelet and deliver it to me ‘asap’... I have waited 2 weeks+ and still no bracelet! In the end, I decided to do a dispute on PayPal because I am not waiting again and I don’t want a poorly made bracelet that would go ruined and tarnished after few weeks of not even wearing it again! The cheek of the company tried and keep their money and not give me a refund!!! STAY AWAY FROM THIS COMPANY AND DON’T BUY!!!!! SAVE YOURSELVES FROM THE GRIEF!!!
4 octobre 2020
Avis spontané
Réponse de Zoe Kay Jewellery
Hi T Tran
As requested - This order was refunded in full (even though it was a personalised piece) and the damage as discussed, was due to water exposure of a gold plated product.
Further to the full refund, we also sent a free of charge replacement bracelet as goodwill.
If we can be of further assistance please let us know.
Kind Regards
Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk
Don’t buy from this company!
Their phone lines don’t work so you can never speak to someone. I placed an order & 4 weeks later I still don’t have it and I’m being told lie after lie... issues in production, we told you 14 working days, yes it will dispatch this week. I still don’t have my product after a month. Their emails are useless. The most shocking company & communication I have ever received. Wish I had read the reviews before placing an order. Do NOT buy from this company!
2 octobre 2020
Avis spontané
Réponse de Zoe Kay Jewellery
Hi Kelly
This order was delivered 06-10-2020
https://www3.royalmail.com/track-your-item#/tracking-results/VE837264078GB
If we can be of further assistance please let us know.
Kind Regards
Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk
Do not buy from this company!!!
Do not buy from this company!!!
Ordered a rose gold locket and chain plus a separate thicker chain.
Had a lengthy conversation on facebook messenger with one of their staff. I explained I wanted a thicker chain to go with it and keep the original as a spare... they gave me a new customer 10% discount code..
When my parcel arrived it was missing the original chain! Then when I complained they said "this is why we gave you 10% discount sorry it wasnt made clear"
I would never buy from these again...
16 juin 2020
Avis spontané
Réponse de Zoe Kay Jewellery
Dear Mr Lander
Thank you for your review.
It was made perfectly clear within our conversations on Facebook messenger the orginal chain would be exchanged for a heavier one.
We also asked you to return this item for a full refund as you were unhappy.
We did not receive this item back.
If we can be of further assistance please let us know.
Kind Regards
Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk
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