Zoe Kay Jewellery Avis 

190
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Voir plus

Noté 5 sur 5 étoiles

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Voir plus

Noté 5 sur 5 étoiles

Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again

Noté 1 sur 5 étoiles

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

190 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,7

Tous les avis

(190)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A must read…………

After placing an order for my jewellery it arrived very quickly in the post.
The box it arrived in alone was lovely with a very useful business card too.
Totally delighted with my piece of jewellery - a rather dainty nose stud.
I will most definitely be ordering more from Zoe Kay

12 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, good communication. Lovely locket, very pleased. Will be using again. They have some lovely pieces.

23 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Superb service, quick free delivery.

I ordered my ring yesterday 3rd Aug 21 and it arrived by post this morning 4th Aug 21. Free p n p too!!!!!
Perfect fit.
Payment being taken automatically when required.
Cannot fault the service at all.
From ordering to delivery. PERFECT❤❤

4 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Quality piece

I ordered the silver 18 charm bracelet for my birthday it arrived in 3 days it is just the right length for my slim wrist beautiful charms excellent quality not heavy but enough weight that you know you have it on this is my first piece from this company and I would certainly recommend

31 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Mens gold chain

This is only a small Company, but don't let that put you off. Zoe is amazing and really looks after her customers. So happy with my purchase.

21 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

The beautiful 925 silver "Dad" necklace…

I won the beautiful 925 silver "Dad" necklace on their FB competition. I won on Thursday and it was posted and delivered the very next day! A gorgeous piece of jewellery which was boxed with care in such a pretty box.
The lady kept me informed of delivery etc and was a lovely woman to talk to.
All in all, my transaction was a lovely experience, and I would recommend Zoe Kay Jewellery for any gifts you may need for friends and family in the future.

Sharyn xxx

18 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and lovely product

Ordered white gold , personalised St Christopher for an 18th birthday gift. Arrived within 5 days, quality and engraving is beautiful. Customer service excellent, queries were replied to quickly even over a bank holiday weekend.

10 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing company I would definitely…

Amazing company I would definitely recommend.
Excellent customer services and communications.
I am currently in the process of getting yet another piece made due to the high quality and standards of the previous one I bought as a gift for a friend .
Thank you so much !!! These centimental gifts are something to treasure xxx

10 juin 2021
Avis spontané
Noté 5 sur 5 étoiles

Made up

Fantastic beautiful ring made by Zoe Kay, Brilliant customer service ,10/10 first class product

15 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

I am over the moon with the service and quality of my ring.

I am over the moon with the service and the quality of my Masonic ring.
i lost my original two weeks ago which i had given to me by my Wife to replace my broken wedding ring in 1996. My wife passed away 20 months ago and to lose this lovely ring was very upsetting.
the ring you have supplied is a replica and the in graving is also first class.
I am avery happy customer thank you so much.
Colin

11 mai 2021
Avis spontané
Noté 4 sur 5 étoiles

Great chain but definitely underweight of the “approx weight”

Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well.

My only moan (hence 4 stars not 5) would be it was advertised as “approx” 6 grams, when in fact it weighs only borderline 5.5 grams (weighed on a jewellers calibrated scale)

A more accurate description would have read approx 5.5 grams, not rounded off on the high side.

Trivial matter, maybe I ended up with an exception, but still happy with purchase.

21 avril 2021
Avis spontané
Noté 2 sur 5 étoiles

Late arrival and wrong size

I ordered the NAN Sterling silver ring,took a week to come and was late for when I needed for my mums birthday also I ordered a size N but when it arrived it seemed abit big but my mum said she would just take it to be resized to find out they had said a size Y !!!! I’m very upset as I have now had to spend more money to get it resized,because I got no reply about how to return or what can be done will not be ordering again

13 avril 2021
Avis spontané
Logo de Zoe Kay Jewellery

Réponse de Zoe Kay Jewellery

Hi Lar

We are sorry you have had cause to write this review.

We have checked our emails, social media accounts and also our voicemail – unfortunately we do no appear to have received any message from you in order for us to respond to this matter.

The ring size which was delivered was a Size N – and as ordered.

We are very sorry, we do not even offer this ring in a Size Y.
We believe you have been incorrectly informed.

The piece can be returned to us for exchange or full refund (providing it has not already been resized by another jeweller).

Please contact us at the below:
https://www.zoekayjewellery.co.uk/contact-us-2-w.asp

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

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