Zoe Kay Jewellery Avis 

190
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... Voir plus

Noté 5 sur 5 étoiles

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... Voir plus

Noté 5 sur 5 étoiles

Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again

Noté 1 sur 5 étoiles

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

190 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(190)

16 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Faulty Necklace - No Refund

I received a faulty necklace from this company; the clasp / chain broke the first time it was put on. We sent details and a photo and then returned the item in the post as per the company's request. It has been 3 months now and they are not responding to multiple attempts to contact them.

10 mars 2021
Avis spontané
Logo de Zoe Kay Jewellery

Réponse de Zoe Kay Jewellery

Dear Mrs Paget

Thank you for your email.

We are very sorry - we have no record of receiving the returned chain.
And as a tracked service was not used by yourself – we have no way of checking its status or contacting Royal Mail about it as being a lost item.

We therefore are not really in a position where we can exchange the chain – since the chain has not been received back to us.

As a business – we cannot simply take an email as confirmation this has been sent back to us.
We need the goods back – or at the very least, a way to track so we can dispute with the courier if this does not safely return to us.

That said, on this occasion (and as goodwill) we will send out a replacement chain to the order address.

This will be shipped by Royal Mail (Tracked) tomorrow.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Noté 5 sur 5 étoiles

Good company

Very good company to deal with, helped with sending links to various requests.
I ordered a crucifix which was totally what I expected, the chain that came with it was very thin and flimsy , this was for a man and was not of any use.

15 février 2021
Avis spontané
Noté 5 sur 5 étoiles

An excellent company to deal with

An excellent company to deal with. I had quite a few queries before I made my purchase and the customer service response was excellent. I bought a lovely white gold chain which I feel represented good value for money & is a beautiful piece of jewellery.

13 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Beautiful locket

Ordered a locket in memory of my dad. It is a beautiful piece of jewellery, which included engraving. Had to wait as it was out of stock but this was communicated shortly after ordering so I knew when to expect it. Thank you. I would purchase from Zoe Kay again.

11 février 2021
Avis spontané
Noté 5 sur 5 étoiles

I would recommend anyone to shop at Zoe…

I would recommend anyone to shop at Zoe Kay the staff are amazing and so responsive. I bought my partner earring for Christmas unfortunately he had already bought a similar pair. Zoe’s response to the refund was swift and easy. I would defiantly use them again. Thank you!!!

30 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

What an excellent customer service

What an excellent customer service, I ordered a ring for my son's birthday. Unfortunately it wasn't suitable, despite it being a sweet piece of jewellery. I returned the item and was refunded immediately. Will definitely use Zoe Kay again.

29 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Absolutely beautiful jewellery

Ordered a locket and charm bracelet for my daughter's 21st. They are absolutely beautiful, we are so happy with our purchase and the customer service was next to none. We highly recommend and we will definitely be using Zoe Kay jewellery again.

18 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

So impressed wonderful items well worth…

So impressed wonderful items well worth the money and will definately buy from here again. Very Fast delivery ordered on the 22nd and received the 24th of December so even around this busy period the items came super fast as they make sure it's the guaranteed time option. I ordered a size which was too small and the efficiency of the return was super impressive and very fast. Overall they have gained trust in myself and I would tell anyone to use them you won't be disappointed. Thankyou so much zoe kay ❤️

12 janvier 2021
Avis spontané
Noté 5 sur 5 étoiles

Received my order

Received my order, quick delivery Judy in time for Christmas! Will be back again soon, thanks Zoe Kay jewellery

25 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Lovely locket

Lovely locket! Also Zoe Kay Jewellery customer service was outstanding. I highly recommend! Thank you

23 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent piece of jewellery

Excellent piece of jewellery, solid,heavy white gold mens necklace. Vaule for money.I could not be happier.Excellent service.

20 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Exceptional Customer Service

Zoe Kay have been absolutely fantastic throughout. They were informative and supportive whilst I was choosing my chain online. Unfortunately, the one that I selected wasn't exactly what I was looking for when I received it. Zoe Kay arranged an exchange and the turnaround on this was very quick and easy. When the second item arrived, it was the wrong length. Upon informing Zoe Kay they couldn't have been more helpful and apologetic. They sorted the problem quickly and professionally - they also refunded my postage for the item. The chain that I now have is perfect - great quality and a great price! Their communication and customer service throughout have been exceptional - I will certainly be recommending them to friends and shopping with them again. Well done Zoe Kay!

18 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

I received excellent customer service…

I received excellent customer service when I ordered my earrings from Zoe Kay Jewellery they arrived on time and were beautifully presented, I would highly recommend this business and will be ordering again very soon. 10/10

8 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Beautiful products and excellent service!

I purchased an item of jewellery for my mum for this Christmas coming up.
The service I received was excellent and the product arrived promptly and was in perfect condition. I can’t wait for my mum to see it!
I will definitely be shopping here again!

6 décembre 2020
Avis spontané
Noté 4 sur 5 étoiles

Beautiful Keepsake for a Lovely Granddaughter!!

I have just received my order (white gold child’s bracelet) – although it seemed a bit extravagant, I thought it would be a nice keepsake for my granddaughter. I am delighted with the item, having shopped around for a while. The prices on this site are very competitive and ordering was easy - I used the chat facility before completing my purchase as I had a couple of questions. Zoe Kay gave me the reassurance I needed – hence my purchase. The bracelet arrived as promised, and was really nicely presented. I have only just found this website but will definitely use it again, should the need arise.

6 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service

Brilliant service! Quick and fast delivery and I can’t wait to give the necklace as a gift this Christmas! Thanks 😊

5 décembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great customer experience!

I recently purchased a bracelet as a present for a friend. As I needed it quickly I contacted the company via email to determine if it could be delivered within the week. I received a reply the same day and my bracelet arrived in 4 days. My friend loved the bracelet too. Thank you so much Zoe Kay jewellery.

3 décembre 2020
Avis spontané

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