Wynstan Avis 

The team at Wynstan followed up and ensured our requirements were locked in for our house move. Peter, the installer, worked quickly and knew what he was doing. Overall, a great experience with Wynstan!

Good prices and good post sales installation service experience. The installer came on time and did a good job and cleaned up afterwards.

Very disappointed with the service from Wynstan. I was told my order would take a maximum of 6 weeks, but it has now been 12 weeks and I am still having to chase them up for updates. Since placing the order, there has been absolutely no proactive communication from their team. You just have to expect a miracle to get a response. Would not recommend.

If you are considering choosing Wynstan, I strongly recommend reading this review before making your decision.

My partner and I first contacted Wynstan in January this year to order two sets of blinds and fly screens for our apartment. What should have been a straightforward process turned into an eight-month ordeal due to repeated errors, poor communication and a lack of accountability.

Throughout the process, we experienced five separate issues:

1. Incorrect measurements were used: Wynstan proceeded with the original quote measurements rather than the check fitter’s measurements. The quote measurements were ultimately incorrect, which caused the order to be delayed.
2. Incorrect blind measurements: The blinds were measured incorrectly and had to be remade overseas, resulting in a further six-week delay.
3. Incorrect fly screen measurements: The fly screens were made too small, leaving visible gaps around our windows.
4. The fly screens were measured incorrectly again: A fitter returned to re-measure the fly screens, but the measurements were apparently misread at the factory. The replacement screens were then made too large.
5. Damage during installation: While installing the final fly screen, the fitter dented the framing.

As a result, an order that we were initially told would take around two months ended up taking eight months to complete.

We even escalated the matter to the CEO of Wynstan, who couldn’t even take the time out of his day to respond to an email.

The customer service throughout the process was terrible. Given that the delays and problems were caused by repeated errors on Wynstan’s side, we expected our order to be treated as a priority. Instead, we were repeatedly told things such as, “We will call you by X to let you know…” only to never be called. We were constantly left chasing Wynstan for updates ourselves. On some occasions, our interactions with customer service were also defensive and rude.

If you want your order to be severely delayed, have a multitude of issues with a lack of care from the people installing, Wynstan is your perfect choice.

This is the second time we have used Wynstan, had the same rep and glad we did. He is professional, pleasant and recommends what you need. Went to pay the deposit in store and again, more obliging and helpful staff. Didn't wait that long for delivery and install and again a very professional tradesman, so pleasant, friendly and obliging. With people like these working for Wynstan no wonder people keep coming back.

Great service. Delivery was on time.

I contacted Wynstan when they had a 25 % off promotion. From the lady who made my booking, to the chap who came to measure & quote, to the installer 6 weeks later, it was friendly, professional and reliable. The blinds were installed efficiently with a minimum of mess, and they look great!!

The installers from Wynstan were great, very friendly, very professional and even fixed something that wasn't within the scope of the quote/job, would definitely recommend!

Communication was excellent, very happy with the end result. Ronnie and his wife were fantastic!!!

A great experience all round from Wynstan starting from the quote to the installation. The curtains have transformed our home to a cosy inviting space. Good communication from all the staff.

Absolute nightmare experience with custom S-Fold sheer curtains (Order 20176309). Wynstan has botched the measurement and manufacturing of a single living room curtain three separate times over four and a half months. The first attempt draped along the floor, the second failed attempt was a secret remake after telling me it would be a simple re-hem, and the third remake was made so poorly it floats an absurd 60mm off the ground.

Their promised timelines were completely broken, followed by total silence from customer service and executive management who ignored my emails. I have been forced to lodge a formal dispute with NSW Fair Trading under Reference 11585778.

Wynstan attempts to handle public complaints by pasting a generic reply line asking customers to call them. In reality, their call handlers just shield invisible managers who don’t communicate. When a representative finally phoned me, they blocked me from speaking to management, declined any financial compensation, and refused to let me keep the ruined, short fabric as damages. Instead, they offered a "free extended warranty" on a product line they cannot measure correctly, and a $100 store voucher that requires me to spend even more money with them. When I called out how ridiculous this was, the representative accused me of being rude and blamed their "extremely busy" factory.

The fourth swap-over attempt is scheduled for 14 September. I am letting the installer hang the curtain to see if it is finally fit-for-purpose. My Fair Trading file will remain open. Wynstan chooses to meet manufacturing failure and broken promises with total administrative dismissiveness and spiteful fabric reclamation policies. Please read the independent reviews online before buying.

UPDATE - You have more than enough details about my complaint so why post these replies to customers whose complaint details you are already fully aware of.
I note you have declined all responsibility for the inability to manufacture a curtain to the correct measurements over 4.5 months and refused any goodwill monetary compensation or even retention of the faulty curtain that you prefer to dispose of.
The fitter arrived for the final swap-over attempt.

UPDATE - 14/09/2026 - I am very pleased to report that the new living room curtain was manufactured flawlessly to the correct length, clear of the floor and looks beautiful.

The fitter was professional and took the time to ensure the installation was completely quickly and perfectly.

While the initial 4.5-month delay and the defensive, unhelpful attitude of the front-line customer service department made this an incredibly stressful process, the service by the installer and the high quality of the final curtain mean I am ultimately very happy with the end result.

Rating upgraded for a successful final product. The NSW Fair Trading file has now been closed.

Terrible communication and product is bad quality. There is no urgency or care for the consumer. We purchased blinds and within a year, all 7 of them had to be either replaced or repaired which took months. From the first time I notified them of the issue to it being fixed has been over 9 months.

** 23/09/26- To add an update for everyone who is thinking of using Wynstan: My blinds were installed around September 2025, I contacted them in December 2025 notifying of an issue with the blinds. There was no response from them, I emailed them again in March after numerous calls being made, still no response. I was finally able to get a response in June and they collected the blinds on 5th August and they said it’d be 1-2 weeks repair and then they’d reinstall. ITS NOW BEEN 7 WEEKS. I attempted to make a complaint around the 3 week mark but no one response until I made a negative review on here.
So many representatives stating they’ll call me back and they don’t. I had to call them today to get an update. I’ve asked for a refund so I can’t get blinds with a different company and they are refusing. They keep telling me they’ll get back to me but I’m having to contact and chase them. Now I have to wait until Friday to get some answers as they want to speak with the installer about his take on the blinds (it’s a simple fraying repair?). They say they won’t give a decent reimbursement as they don’t see they have done anything wrong. I’ve made a complaint with fair trading. To be continued.

** update 2 - fair trading stated I have a right to a refund and Wynstan still refusing.

** 30/09/2026 update - Today marks 8 weeks and still no blinds back. Customer care was supposed to call me back last Friday and of course they did not. They even assured me they’d call me back when I told them everyone from the company says they’re going to, but they do not.
They also told me they’d like it if I stopped updating the reviews, but until it gets resolved, i will keep updating.

*** 14/10/2026 update *** Still refusing to provide refund even though fair trading have stated I am eligible for one. They did not call back when they were adamant that they would, I even called them out on it saying everyone has said this but no one does (lol nice work, you’ve proved me right) now they are being civil trying to organise a date to install but have not attempted to make the situation right. They offered $200 VOUCHER (LOL) to remove my reviews hahahaha. If they had offered me 2k and installed the blinds this case would’ve been solved and everything would’ve been removed, but no, they have to offend me by offering such an insignificant amount and as a voucher not even a refund.

Wynstan came when they said they would, measured up accurately, and installed it very well indeed. Very happy with the screen they put in.

Both sales person and installer were professional and informed in regard to product.
Both booked in appointment times to which they adhered to.

Service was good communication from tradesmen but information about manufacturing timeline was poor

I had 2x double sliding Crimesafe security doors installed on 2 patios, one flight 12 stairs. The job was assesed/ quoted prior so they were aware what was required and it was a brand new house. Unfortunately, the installer TOMMY ? first forgot BOTH frames after taking a day off work. I asked him to call Wynstan to find out where they were, but he didn't, He said he needs to check if they are at home first. So in other words it wasn't getting finished that day. I had to ask him to be careful with walls as he had trouble turning around the hallway, I said shouldn't you have two people, he said they don't pay enough and there is minimal turning. He asked for a dustpan for the balcony. I said why haven't you used dropsheets, as there were metal shavings in both carpeted areas. I gave him a old sheet but he never moved it to the other room and the shavings were already in the carpet, (I found them after he vacummed with my vaccum)
The WORST ISSUE a witness and myself heard a him drop a heavy tool walking down the open style staircase. We sore him pick a tool up from the stair and walk out the front door with 2 metal tools. I told the witness I better check for damage, I couldn't see damage from the bottom (just had ankle surgery & had to go upsairs a few times already). I thought he dropped the tool on 6th step but it was the 8th step so didn't realise till he left. It has a chip that was definetly not there previously. I texted the witness and said he did actually damage the step. It is $430 +gst to repair and Wynstan have basically called me a liar. The installer was so careless & unprofessional and so is the company's responses. They would not accept liability and offered one year extra warranty but it appears it is worth nothing from this expoerience and other goggle reviews? It shouldn't break in 3-4 years anyway. The cost was $6,511 for 2x sliding doors.
I have photos but can't leave them here.

No stars for Wynstan. Avoid this company.

From start to finish, this was a diabolical experience. Despite having two separate site visits for measurements, the blinds were still manufactured to the wrong size.

The delays were significant, and throughout the entire process there was no apology, accountability, or proactive communication. I had to continually chase updates myself, and phone calls that I was promised simply never happened.

Customers should also be aware that the installation is outsourced to contractors rather than carried out by Wynstan staff. When issues arise, you are left dealing with multiple parties, with each blaming the other instead of taking ownership and resolving the problem.

To make matters worse, after all of the inconvenience and frustration, I was promised a refund. Instead, I was sent a voucher. Given my experience, there is no chance I would use Wynstan again, so the voucher was effectively worthless and felt like yet another broken promise.

Poor measurements, lengthy delays, constant chasing for updates, broken commitments, and a complete lack of accountability made this one of the worst customer experiences I've had. I would not recommend Wynstan to anyone.

Our blinds look great. Professionally handled from measurement, through manufacture , to installation.

Glenn, the Salesman who came to do the measure and quote, arrived right on time, he was very polite, had great knowledge of the product and was keen to offer us a special discount, which clinched the deal.
Nathan, the Installer, also arrived on time. A very professional tradesman. He installed the Crimsafe sliding security door in a prompt manner. It fitted perfectly and it looks great. It also feels very secure and safe. UPDATE…
All what I wrote above is true… it’s the after sales service that lacks the same level of attention.

Awesome service Matt the best giving quotes and following through with advice and my house looks amazing house.