I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Voir plus
Raine made this experience quick and painless. She got me an appt for exactly when I needed it and also set me up with temporary internet until the technician appt.
À propos de l'entreprise
- Fournisseur d'accès Internet
- Cablô-opérateur
- Fournisseur de connexion internet
- Service internet et téléphone
Écrit par l'entreprise
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Coordonnées de contact
1429 Chase Ct , 46032, Carmel, Etats-Unis
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,8
Excellent
169 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wouldnt recommend to anyone
Generic provider that preys on bulk apartment deals. No ability to use your own router. Completely locked out of changing any settings other than your wifi password. Terrible service.
6 décembre 2022
Réponse : Xiber LLC
Hello Zach, apologies for the issues you encountered. We are able to make any changes you would request, we cannot allow direct access to the router due to the sheer number of users we have using our devices at any given location. We however will be more than happy to assist with any adjustments you would need completed. I tried to search for a ticket for you, but going off of just "Zach" I could not find anything recent. If you could please contact us at 888-609-0681, chat in at xiber.com, send us an email at xperts@xiber.net, or send us a text at 317-316-3257 we would be happy to assist you. We absolutely want to resolve any issues you are experiencing, so please do let us know. Thank you.
Dayna was very helpful
Dayna was very helpful! It’s difficult being able to troubleshoot things without having access to a router but after a bit of communication back and forth they were able to help me with my connection issues.
30 novembre 2022
Avis spontané
Carly was the best
Carly was the best! Kept updating me and trying to figure out why my service wasn’t working and got it fixed in a timely manner! Thank you!
11 octobre 2022
Avis spontané
Réponse : Xiber LLC
Hello Taylor! Thank you for taking the time to leave a review about the assistance Carly provided, we agree she is the best :) If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thanks again!
Getting the internet up and going was…
Getting the internet up and going was very quick. The customer service department was extremely helpful
7 octobre 2022
Avis spontané
Réponse : Xiber LLC
Thank you for the 5 stars, we are thrilled to hear you had a great experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Carly was super helpful getting my tv…
Carly was super helpful getting my tv setup and fixing the internet issues I was having. Super nice, easy to work with and helped me with any issues I was having. Thanks again!
7 octobre 2022
Avis spontané
Réponse : Xiber LLC
Hey Sunny! Thank you for taking the time to leave an awesome review about your experience with Carly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
Good
Benjamin was very helpful and enthusiastic with answering my questions on the chat service to help me use my WiFi when I had to connect the cords to the routers.
11 août 2022
Avis spontané
Réponse : Xiber LLC
Thanks so much for taking the time to leave a stellar review for Benjamin! We love his personality too, he is a joy to work with. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Previous tenants didn’t leave the wifi…
Previous tenants didn’t leave the wifi password and it needed to be reset! The help was super quick and super friendly!
11 août 2022
Avis spontané
Réponse : Xiber LLC
Hi Eden, that is great news! Thanks for sharing your experience, we are so glad it went as well as it did. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very professional and…
Benjamin was very professional and helpful I call about my internet that was out in my bedroom for 2 weeks and the problem was solve less than 30mins
10 août 2022
Avis spontané
Réponse : Xiber LLC
Hello! We appreciate you taking the time to leave a review for the service that Benjamin provided! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.