‘As our account manager, Gerard has always been extremely supportive, responsive and proactive, when called upon. He manages our account very well and has always been there to provide help, advice... Voir plus
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Lisez les avis des autres
Excellent service from Keely. She was extremely helpful, professional and responsive throughout the whole process. Everything was explained clearly and handled very efficiently. A pleasure to deal wit... Voir plus
L'entreprise a répondu
Fionntan was out with us during the week installing our broadband. He arrived on time with a great attitude the service was installed without any hassle and everything has been working great. I would... Voir plus
L'entreprise a répondu
Micheal was extremely helpful looking after my account no question was an issue. He is your man when it comes to looking after your account.
À propos de l'entreprise
Écrit par l'entreprise
Leading provider of mobile and landline solutions for business
Coordonnées de contact
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, Royaume-Uni
- yellowcom.co.uk
4,9
Excellent
972 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disingenuous company
Disingenuous company. Mis sold contract. Was not informed there would be a separate bill for hire of phones in addition to the monthly payment, through a third party company that has nothing to do with them! Lack of transparency on billing information and contract length/type
3 juillet 2025
Avis spontané
Réponse de Yellowcom
Hi Lynn,
We’re genuinely sorry to read your review and apologise for the upset and frustration this situation has caused.
We understand how concerning billing or contract issues can be, especially if you feel information was not made clear at the time. We would like the opportunity to look into this properly, however we’re unable to locate your details on our system from the information provided here.
Please email support@yellowcom.co.uk with the subject line “Complaint” including your business name, account details and any relevant billing or contract information, and our team will review this as a priority.
The Yellowcom Team
Handling Hiccups
When things go as they should, it's easy to appear to have good customer service, but the real test of customer service is what happens when things don't go as planned, and this is where Siobhan and Yellowcom really excelled.
After a billing error, Siobhan took care of the issue and was extremely helpful and friendly, and she stayed involved until the problem was resolved.
I am very happy with the service I recieved.
5 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your thoughtful feedback. We’re delighted to hear that Siobhan provided such excellent support when things didn’t go to plan. It’s great to know she stayed involved, kept you informed, and ensured the billing issue was fully resolved. Thank you for taking the time to share your experience.
The Yellowcom Team
Cameron is always helpful with any…
Cameron is always helpful with any assistance that is needed
30 juin 2026
Avis spontané
Réponse de Yellowcom
Thanks Aiden! Glad Cameron's always able to help out when you need it. We'll be sure to pass this on to him.
The Yellowcom Team
Michael magill was extremely helpful…
Michael magill was extremely helpful with my renewal process.
16 juin 2026
Avis spontané
Réponse de Yellowcom
Thanks Tommy! Glad Michael made the renewal process a smooth one for you. We'll pass this on to him. Thanks for being a valued Yellowcom customer.
The Yellowcom Team
Michaeal Magill was very helpful
Michaeal Magill was very helpful , highly reccomended.
2 juin 2026
Avis spontané
Réponse de Yellowcom
Thanks David! Glad Michael was able to help you out. We'll pass this on to him.
The Yellowcom Team
Michael customer service was fantastic
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as tech issue can sometimes be a nightmare! Amazing customer service
30 juin 2026
Avis spontané
Réponse de Yellowcom
Thanks so much for this, Edel! Michael will be delighted to hear it made your morning easier - that's exactly the kind of pain-free experience we aim for. Really appreciate you taking the time to share this.
The Yellowcom Team
Very prompt and helpful response
Very prompt response and very friendly clear and helpful assistance.
26 juin 2026
Avis spontané
Réponse de Yellowcom
Hi Trevor,
We're delighted you found the service from the team helpful! We'll be sure to pass on your kind feedback to the team.
The Yellowcom Team
Micheal was excellent in giving me all…
Micheal was excellent in giving me all the details I needed to make an informed decision. Was my first time thinking of using the service and he didn't push was very informative. Thank you!
24 juin 2026
Avis spontané
Réponse de Yellowcom
Thanks so much for the kind words! Really glad Micheal was able to give you what you needed without any pressure - that's exactly how we want it to feel. Welcome aboard, and let us know if there's ever anything you need.
The Yellowcom Team
Micheal was very helpful
25 juin 2026
Avis spontané
Réponse de Yellowcom
Hi Mark,
We're delighted that you found Michael helpful - we'll be sure to pass on your kind feedback.
The Yellowcom Team
The guys made it super easy for me and…
The guys made it super easy for me and were a great help, I highly recommend.
29 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your great feedback, Samuel. We’re delighted to hear that the team made everything easy and provided the help you needed. Your recommendation is greatly appreciated, and thank you for taking the time to share your experience!
The Yellowcom Team
Excellent company and service
Excellent company and service. From the initial meeting with Neale who explained all about the company and services that they offer, to Keith arriving on site for the install and training, all customer service was excellent. Correspondence from Angela in the office was clear and understood. Would definetly recommend.
19 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that your experience with Yellowcom was excellent from start to finish. It’s great to know that Neale took the time to clearly explain our services, Keith provided a smooth installation and training experience, and Angela kept communication clear and straightforward throughout.
Thank you for your recommendation and for taking the time to share your experience.
The Yellowcom Team
Excellent job
Cameron and Keith were very professional and quick at doing the jobs in the 2 branches, I would highly recommend them if anyone needs to upgrade their routers or phones in a business.
1 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Becca. We’re delighted to hear that Cameron and Keith provided such professional and efficient service across both of your branches. It’s great to know the work was completed quickly and to such a high standard.
Thank you for your recommendation and for taking the time to share your experience.
The Yellowcom Team
DO NOT BE FOOLED
DO NOT BE FOOLED! They charge you whatever they please, when they please because their finance department apparently cant invoice correctly. No where close to BT. Absolute shambles from start to finish. Dont fall for the personalised sales patter. You will regret it.
17 juin 2026
Avis spontané
We are fairly new customers to…
We are fairly new customers to yellowcom but I’ve been really
Impressed so far. Can always speak to an actual person and we have regular email contact and updates . Would def recommend to others
17 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your kind feedback, Ruth. We’re delighted to hear that you’ve been impressed with Yellowcom since joining us. It’s great to know that being able to speak to a real person and receive regular updates has made such a positive difference. Thank you for your recommendation and for taking the time to share your experience.
The Yellowcom Team
I dealt with Ryan as my account manager…
I dealt with Ryan as my account manager and the service I received was exceptional! Prompt, professional and courteous. Dealt with my request fast and efficiently and even contacted me for a follow up chat to make sure everything he directed went the way it should have with no issues. Highly recommended superb customer service!
16 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Dougie. We’re delighted to hear that Ryan provided such exceptional service throughout. It’s great to know that his prompt, professional approach along with his follow-up support, made such a positive impression. Thank you for your recommendation and for taking the time to share your experience.
The Yellowcom Team
First Class Service again!
First Class Service again from initial booking through to installation. Special mention to Ross and Angela. Highly recommended. Everytime we need something done by Yellowcom it goes smoothly.
12 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your fantastic feedback, Karen. We’re delighted to hear that you received another first-class experience from initial booking right through to installation. It’s wonderful to know that Ross and Angela provided such great support and helped ensure everything went smoothly.
Thank you for your recommendation and for your continued trust in Yellowcom.
The Yellowcom Team
Was a pleasure to deal with Racheal
Was a pleasure to deal with Racheal , had an issue with a hand held phone and had a replacement hand delivered the following morning .Very prompt service .
11 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your feedback, Ronan. We’re delighted to hear that Rachael was a pleasure to deal with and that your issue was resolved so quickly. It’s great to know a replacement handset was delivered the very next morning and that you were happy with the prompt service! Thanks for taking the time to share your experience.
The Yellowcom Team
Easy to deal with great customer…
Easy to deal with great customer service and speedy setup thank youc
1 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your feedback, Will. We’re delighted to hear that you found us easy to deal with and that you were happy with both the customer service and speedy setup. Thank you for taking the time to leave a review.
The Yellowcom Team
Quality, Price and Customer Service
We can rely on the services provided by Yellow.com. Thewy always get back to us inmediately whenever we have a query or a problem. The team in customer care and accounting department are very helpful.
Yellow.com values their clients.
8 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your wonderful feedback, Angie. We’re delighted to hear that you can rely on the services provided by Yellowcom and that our team is always responsive when you need assistance. It’s great to know that both our customer care and accounts teams have been helpful and supportive. Thank you for recognising our commitment to our customers and for taking the time to share your experience.
The Yellowcom Team
Great help from Peter Turner today…
Great help from Peter Turner today fixed our conference system.
9 juin 2026
Avis spontané
Réponse de Yellowcom
Thank you for your feedback, Reece. We’re delighted to hear that Peter Turner was able to get your conference system fixed and back up and running. Thank you for taking the time to share your experience and recognise Peter’s support.
The Yellowcom Team
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