I’ve been using YouChooseAGift for 2 years without a single issue, but today has been terrible. Every time I try to access the site, I’m met with an Imperva security screen stating my connection has b... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unfortunately I dont have a degree in gift cards which apparentlyu need these days. I assumed it was a case of walking into a shop and handing them the card. I then needed the lady in jd to help me ac... Voir plus
L'entreprise a répondu
I suspect this is a scam site. I redeemed a £25 Clarks voucher through their website. I was supposed to receive two emails: the first confirming the voucher order, and the second containing the digita... Voir plus
L'entreprise a répondu
The instructions were easy to follow; this was purchased as a gift for a friend. There are many shops to choose from; She received confirmation (voucher) by email within minutes.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de cadeaux d'entreprise
- aussi dans
- Centre de magasins d'usine
- Grand magasin
- Marché en ligne
- Restaurant traditionnel
- Stade
Écrit par l'entreprise
Introducing YouChoose – a versatile, innovative multi-choice gift card designed to transform gifting into an experience that’s as personal as it is exciting. With its unique two-step multi-retailer process, YouChoose makes it effortless to present a gift that resonates with every recipient, no matter their interests. Below are Key Benefits of YouChoose: Extensive Choice: Access a diverse range of categories including Access All, Experiences, Fashion & Beauty, Food & Drink, Gaming, Him, Her, Home, and Night Out. Personalized Gifting: A simple two-step, multi-retailer system ensures a tailored gifting experience that meets every recipient’s unique taste. Versatile Occasions: Perfect for any celebration or event, providing a solution that always fits the moment. Seamless Process: Streamlined design makes both gifting and redeeming effortless and enjoyable. In essence, YouChoose turns the traditional gift card into a dynamic tool for delivering unique, tailored experiences. With endless possibilities and clearly defined benefits, you can be confident that every gift will be a memorable and cherished experience. Whether you’re celebrating a birthday, anniversary, or just want to make someone’s day, YouChoose ensures your gift stands out in every way. If you have experienced an issue exchanging your YouChoose card on our website, or have any other queries, please email us at YouChooseCS@uk.epayworldwide.com and we will be happy to resolve the issue. Contacting our customer service team will be the quickest route to resolving your query but please note our CS desk is manned Mon-Fri 9am-5.30pm, if you email us outside of these times please expect a delay in reply, but rest assured we will be in contact the next working day. We look forward to hearing from you
Coordonnées de contact
Ground Floor | Kingfisher House | 2 Woodbrook Crescent , CM12 0EQ, Essex, Royaume-Uni
- YouChooseCS@uk.epayworldwide.com
- youchooseagift.co.uk
2,4
Bas
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not a very good experience
Not a very good experience! Very dificult to understand how to use this card, involves lots of emails lá back and forwards, etc and I have not yet been able to use it!!!!!!
17 octobre 2026
Réponse de YouChoose
Thank you for taking the time to leave a review. We're sorry to hear that your experience was not as straightforward as expected.
YouChoose is designed to offer recipients choice and flexibility, and the process can be completed in 4 easy steps:
Log in to your YouChoose account.
Register your YouChoose card and upload the credit to your account.
Browse and select your preferred retailer(s).
Check out and receive your chosen digital gift card(s) by email.
We can see from our system that you successfully exchanged your YouChoose credit for a retailer gift card, so we trust everything ultimately worked as it should. However, we're sorry that you found the process difficult to understand and appreciate your feedback.
We are always looking for ways to improve the customer experience and will take your comments on board.
Kind regards, The YouChoose Team
Very good present
Very good present. A bit of a fiddle sorting the card with help from son. Worked well.
19 octobre 2026
Réponse de YouChoose
Thank you for your review. We're delighted to hear that YouChoose made a very good present and that everything worked well in the end.
As a multi-retailer gift card, YouChoose offers choice and flexibility, giving recipients the freedom to select from a wide range of retailers and brands. While we're sorry to hear the setup process felt a little fiddly at first, we're pleased your son was able to help and that you were able to successfully redeem your gift card.
Thank you again for your feedback and for choosing YouChoose. We hope you enjoy spending your gift! 😊
Kind regards, The YouChoose Team
I had followed all the instructions and…
I had followed all the instructions and steps to activate and register my gifted gift card. I attempted to buy the items I needed from Primark and reaching the end. But when I was done, I had not received the email to checkout, and the staff at Primark were unable to receive the money when they scanned the barcode at the back of my gift card. So I was therefore not able to pay for my items with the gift card at all. Instead! I had to call my mother for help and she ended up having to send me the £30 I was meant to spend with your gift card so I could purchase my items and not leave disappointed and empty handed. I am deeply disappointed and angry by this! And I would like to be promptly compensated for this!.
19 octobre 2026
Réponse de YouChoose
Thank you for your review.
We're sorry to hear about your experience, however we can see that your £30 Primark gift card was sent to your email address on Monday 19 October at 9:31pm, just 2 minutes after your order was processed.
We always recommend checking your spam and junk folders, as some email providers automatically filter gift card emails into these folders. If the email isn't in your inbox, this is the first place to look.
It's also important to clarify that store staff cannot scan or redeem a YouChoose card in-store for payment. YouChoose is a 2-step multi-retailer gift card designed to be exchanged online for the retailer of your choice. Once exchanged, the chosen retailer gift card is then delivered to your email and can be used in accordance with that retailer's terms and conditions.
We're sorry for the frustration caused, but based on our records your Primark gift card was successfully generated and emailed shortly after your exchange was completed.
Kind regards, The YouChoose Team
Réponse de YouChoose
Thank you for your review.
We're sorry to hear that you were unable to locate your code. We always recommend checking your spam and junk folders, as gift card emails can occasionally be filtered there by email providers.
Having reviewed your order, we have just resent your ASOS gift card code, so it should now appear at the top of your inbox. If you still cannot locate it, please contact our customer service team and we'll be happy to assist further.
Kind regards, The YouChoose Team
Réponse de YouChoose
Thank you for your 5-star review!
We're delighted to hear that you found it easy to choose a store to spend your voucher in. One of the key benefits of YouChoose is the flexibility to select from a wide range of popular retailers and brands, ensuring recipients can choose something that's right for them.
Thank you for choosing YouChoose, and we hope you enjoy spending your gift card! 😊
Kind regards, The YouChoose Team
Blocked out after 2 years of smooth use – Very disappointing
I’ve been using YouChooseAGift for 2 years without a single issue, but today has been terrible. Every time I try to access the site, I’m met with an Imperva security screen stating my connection has been completely blocked. I’ve tried clearing my browser cache and switching to different browsers, but the firewall continues to block me for no reason. Extremely frustrating experience.
19 octobre 2026
Avis spontané
Réponse de YouChoose
Thank you for your review.
We're sorry to hear that you're experiencing problems accessing the website. However, we are unable to find any contact from the name associated with this review in our customer service records.
Please contact our customer service team using the online chat facility on our website and we will be happy to investigate the issue and help resolve it for you. When contacting us, please provide as much detail as possible, including any error messages or screenshots of the Imperva security screen, so that our team can look into the cause of the block.
We appreciate that this is frustrating, especially given that you've successfully used YouChoose for the past two years, and we'll do our best to get you back up and running as quickly as possible.
Kind regards, The YouChoose Team
They never sent me the code to redeem…
They never sent me the code to redeem my game and every time I tried to email them it didn't work
15 octobre 2026
Réponse de YouChoose
Thank you for your review.
We're sorry to hear that you believe you did not receive your code. In most cases, gift card codes are delivered by email within minutes of completing your exchange.
Please check your spam, junk, and promotions folders, as some email providers may automatically filter gift card emails. If you're still unable to locate your code, please contact our customer service team via the support options on our website and we'll be happy to investigate and assist you.
We'd also be interested to understand more about the issues you experienced when trying to contact us so that we can look into this further.
Kind regards, The YouChoose Team
For active its take too much time only…
For active its take too much time only for plagul and lav lav thinks.
18 octobre 2026
Réponse de YouChoose
Thank you for your review.
We're sorry to hear that you felt the activation process took longer than expected. YouChoose is designed to provide recipients with choice, flexibility and security, and once your card has been received, there are just 4 easy steps to start using it:
Log in to your YouChoose account.
Register your YouChoose card, uploading the credit to your account.
Browse and select your favourite retailer(s).
Check out and receive your chosen retailer gift card code(s) via email.
We appreciate your feedback and will continue to review ways to make the experience as simple and straightforward as possible for all customers.
Kind regards, The YouChoose Team
it over 100 hours since i bought…
it over 100 hours since i bought something and didn't get an code
10 octobre 2026
Réponse de YouChoose
Thank you for your feedback. I do apologise that you have not yet received your code. I can see there has been an issue with processing your chosen gaming title. A member of our team will be in touch with you shortly to have this resolved.
Kind Regards,
The YouChoose Team
Great service
The code didn’t come though twice but Ryan solved the issue and re sent again. Thsnk uou
13 octobre 2026
Réponse de YouChoose
Thank you for your 5 star feedback! We're sorry to hear that your code didn't come through on two occasions, but we're pleased that Ryan was able to resolve the issue and get the code resent for you.
We'll be sure to pass your kind comments on to Ryan. Thanks for your patience, and we hope you enjoy your chosen code!
Kind Regards,
The YouChoose Team
Réponse de YouChoose
Thank you for your feedback.
We're pleased to hear everything was straightforward and met your expectations. We appreciate you choosing our service and hope to assist you again in the future.
Kind Regards,
The YouChoose Team
still haven’t received the code so i…
still haven’t received the code so i can use the voucher such a joke
16 octobre 2026
Réponse de YouChoose
Thank you for your feedback.
I can see your Just Eat code was successfully processed and sent to you on the 16th October. This has just been resent, please ensure you check spam/junk folders as it may appear there.
Please feel free to reach out to our customer service team if you need any further support.
Kind Regards,
The YouChoose Team
Réponse de YouChoose
Thank you for your 5 star feedback!
We're delighted to hear that you found the process simple and straightforward. We really appreciate you taking the time to share your experience and hope to see you back again soon.
Kind Regards,
The YouChoose Team
Haven't received anything for the £40…
Haven't received anything for the £40 gift card I ordered 2 weeks ago
10 octobre 2026
Réponse de YouChoose
Thank you for your review.
I can see your JD Sports code was successfully processed and sent to you on the 10th October. I have just resent the code - please ensure you check any spam/junk folders as it may appear there.
Please feel free to reach out to our customer service team if you need any further support.
Warm Regards,
The YouChoose Team
Really difficult and complicated to…
Really difficult and complicated to access voucher. Poor choice of options for spending £25. I will never gift one of these to anyone
10 octobre 2026
Réponse de YouChoose
Thank you for your review.
We're sorry to hear that you found the process difficult and felt the choice was limited. The purpose of a YouChoose gift card is to offer choice, flexibility and security, with over 170 retailers and brands available to choose from, excluding our gaming category.
Using YouChoose is completed in four easy steps:
1. Log in to your YouChoose account.
2. Register your YouChoose card and upload the credit to your account.
3. Browse and select your preferred retailer(s).
4. Check out and receive your chosen digital code(s) by email.
We can see that you successfully exchanged your £25 credit for a Hobbycraft digital code on 10 October, so we trust you were able to find a brand that suited your needs and successfully redeem your gift card.
We appreciate your feedback and are always looking at ways to improve the customer experience while maintaining the flexibility that a multi-retailer gift card provides.
Warm Regards, The YouChoose Team
ridiculously complicated process to…
ridiculously complicated process to register the card/account. I am doing this on behalf of my elderly mother who would have no chance of doing this on her own. Unnecessary account creation required, Captcha pictures which make no sense and emails sent requiring confirmation that are not notified within the web page. Blatant tactics to prevent users from redeeming the card IMHO. Would not recommend this for anyone.
14 octobre 2026
Avis spontané
Réponse de YouChoose
Thank you for taking the time to share your feedback.
We're sorry to hear that you found the registration process frustrating. We strongly reject the suggestion that there are any tactics designed to prevent customers from redeeming their gift cards. The purpose of the registration and verification steps is to protect card balances and help prevent fraud, ensuring that only the intended recipient can access and use the funds.
YouChoose is a multi-retailer gift card designed to provide recipients with choice, flexibility and security. While this means there are a few additional steps compared to a single-retailer gift card, the process is completed in 4 easy steps:
1. Log in to your YouChoose account
2. Register your YouChoose card, uploading the credit to your account
3. Browse and select your favourite retailer(s)
4. Check out and receive the digital code(s) for your chosen retailer(s) directly to your email
We appreciate that some customers may require assistance with online account creation, and we'll take your comments on board as we continue to look for ways to improve the user experience.
Thank you for your feedback.
Réponse de YouChoose
Thank you for your feedback.
We're sorry to hear that you found the process complicated.
YouChoose is a multi-retailer gift card designed to provide recipients with choice, flexibility and security, which does involve a few additional steps compared to a single-retailer gift card. However, the process is completed in 4 easy steps:
Log in to your YouChoose account
Register your YouChoose card, uploading the credit to your account
Browse and select your favourite retailer(s)
Check out and receive the digital code(s) for your chosen retailer(s) directly to your email
Many customers value the ability to choose where and how they spend their gift card, rather than being restricted to a single retailer.
We're sorry that the product wasn't the right fit for you, but we appreciate you taking the time to share your experience and will take your feedback on board as we continue to improve the customer journey.
Kind regards,
The YouChoose Team
My gift card wouldn’t work
My gift card wouldn’t work. I then spent ages trying to talk to customer service with only bots available. £100 Christmas present wasted!
Update: Following the below reply I had to reach out to customer service twice to get a response. I had to explain my issue 3 times before being told that they would not help, refund my purchase or offer any support. Their main suggestion was that I made a second £100 purchase.
Absolute waste of time and money. Atrocious product and customer support.
13 octobre 2026
Réponse de YouChoose
Thank you for your review.
We believe this review is incorrect. Having checked our records, we can see that you successfully exchanged your £100 YouChoose credit for a Wonderbox digital code, which was sent to the email address associated with your account on 13 October at 9:31pm.
As the exchange was completed successfully and the code was issued, we are therefore unclear why you believe your gift card "wouldn't work" or that your £100 Christmas present was wasted.
Regarding customer service, as stated within the live chat, our team is available Monday to Friday, 9am to 5pm. If a query is submitted outside of these hours, a member of the team will respond on the next working day. While our chatbot can assist with common questions, any issues requiring investigation are handled by our customer service team.
If you are experiencing a specific issue with your Wonderbox code, please contact our customer service team with further details and we will be happy to investigate.
Kind regards, The YouChoose Team
It's a little bit of a pain to redeem
It's a little bit of a pain to redeem, but I think the purpose of the gift card having the option to choose a retailer makes the process that little bit more difficult, I got there in the end.
10 octobre 2026
Réponse de YouChoose
Thank you for your review.
We appreciate your honest feedback and understand that redeeming a multi-retailer gift card can involve an extra step compared to a single-store gift card.
The purpose of YouChoose is to give recipients greater choice, flexibility, and security by allowing them to choose from a wide range of retailers.
Using a YouChoose card is completed in 4 easy steps:
1. Log in to your YouChoose account
2. Register your YouChoose card, uploading the credit to your account
3. Browse and select your favourite retailer(s)
4. Check out and receive the digital code(s) for your chosen retailer(s) directly to your email
We're pleased to hear you got there in the end and hope you enjoyed the flexibility of being able to choose exactly where to spend your gift card.
Thank you for choosing YouChoose. 😊
It’s absolutely ridiculous how you have…
It’s absolutely ridiculous how you have to register and choose the store online.. but then once you’ve chosen your store of choice, you could be waiting 48 hours for your barcode to come through. So I had to leave the shop and pay for my items because I was waiting for the barcode to come through after choosing the store!!!
13 octobre 2026
Réponse de YouChoose
Thank you for your review.
We're sorry to hear that you were frustrated with the process. As a multi-retailer gift card, YouChoose is designed to offer recipients choice, flexibility and security, which does require an exchange step before a retailer gift card is issued.
We always recommend that customers exchange their YouChoose credit well in advance of visiting a store to avoid any potential delays and to ensure their chosen retailer code has been received before they reach the checkout.
In your particular case, we can see that your Primark gift code was dispatched on 13 October, just 2 minutes after your order was processed, which is considerably faster than the maximum delivery timeframe advised during busy periods. As a result, we are unclear why you felt you had to leave the store and pay for your items rather than waiting for the gift card to arrive.
The 4 easy steps to using YouChoose are:
Log in to your YouChoose account
Register your YouChoose card, uploading the credit to your account
Browse and select your favourite retailer(s)
Check out and receive the digital code(s) for your chosen retailer(s) directly to your email
We appreciate your feedback and will continue to look for ways to make the customer journey as simple and straightforward as possible.
Kind regards, The YouChoose Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.