YourMedicals Avis 

Have use yourmedicals for a while now brilliant service they keep you to date with deliveries, I have never had any issues with them easy to order service is good

I placed my order on 3 August and, despite the order being approved, my order was never dispatched.
I contacted the company several times asking for an update and tracking information, but my messages were ignored for days. I was told that tracking would be sent once the courier collected the parcel, but I never received it.
The most frustrating part is the complete lack of communication. I paid for an order and expected either the product to be delivered or, at the very least, a clear explanation of what was happening.
I have now had to contact Clearpay to dispute the transaction and stop the remaining payments.
Very disappointing experience. Based on my experience, I would not order from this company again.

Update:
Honestly, this response is extremely disappointing.
I understand that you may be experiencing high demand, but that does NOT explain the complete lack of communication regarding my order.
My order was placed on 3rd August. I had to repeatedly chase you for an update, and instead of receiving a clear explanation or tracking information, I was left waiting with no proper response.
Saying “we’ve had a high level of demand” is a generic excuse, not an explanation for why customers are being ignored after taking their money.
If you are unable to process orders within a reasonable timeframe, you should be transparent about it BEFORE taking payment.
Customers deserve clear communication, realistic delivery times and basic customer service. Unfortunately, my experience with Your Medicals has been exactly the opposite.

I ordered the new wegovy tablets but then cancelled my order within an hour or so following a conversation with my GP. I cancelled because they were not appropriate for me due to a medical condition. Your Medicals immediately took my money but now 3 weeks later and after numerous calls and emails with them I still haven’t received my refund.

I would strongly advise others to be cautious when ordering from this company.

I requested to cancel my order on 4thJuly. The order was never delivered to me and I have never received the items.

After several emails back and forth, I confirmed the cancellation of the full order on 16th July. On 17th July, Your Medicals confirmed in writing that my cancellation had been passed to their cancellations team and that the full amount would be refunded to my original payment method.

It is now 20th August and I still have not received my refund for an order that I never even received.

I have chased this repeatedly. I have been told my request was marked as “urgent”, and then that it had been escalated with the “highest priority”, yet more than a month after initially requesting cancellation I still have no refund.

I have now submitted a formal complaint requesting that this be resolved, and I have not received a response to that either.

I will happily update this review if and when my refund is received, but having to chase repeatedly for this length of time for a refund on an order that was never delivered to me is completely unacceptable.

I wouldn't give this company any stars but you have to, to write a review.
This company is shocking, stay away at all costs. Ordered in June, still waiting. Numerous emails sent back and forward, asked for a refund, same response back saying it is being dealt with. How long does it take to issue a refund. Now taken it further as this company needs to be closed down and to stop trading. Biggest rip of merchants I have ever came across.

DO NOT DEAL WITH THIS COMPANY.
Still waiting on the refund £295 I have been waiting on since January. I have a full chain of emails since then saying they are processing my refund. I call them every week and speak to customer services who tell me its been passed on and the refund will be paid soon.
I tried a chargeback with my bank however this was after the 120 day period they can do this.

In response to their reply below
Yes they did deliver but a month late when I was out of the country after having cancelled the order because of the late delivery. The goods needed sorted in a fridge and sat outside my house for 2 weeks so were soiled. You never asked for the to be returned I assume for this reason.
As you know I have a full email correspondence where you admit your failings and clearly state you will refund me. So please no more lies just refund me. You ruined my weight loss goals in this period and have since proved yourself totally unscrupulous.
Now into September and still no refund !
DO NOT ORDER FROM THIS COMPANY.
This weeks update on 21 September after my weekly phone call where they tell me my refund is a priority! It’s now over 8 months I’ve been waiting on this . They are Corrupt do not buy anything from them.

LOSING CONFIDENCE
I ordered (and paid over £300 for) medication in June and my prescription was approved on 7th August. I phoned on 12th August and was told that they were awaiting a shipment which wouldn't be any later than 17th and that I would be prioritized for a delivery. I haven't received anything so called today (19th) to be told again that they were awaiting a shipment, which was now going to be with them tonight and that they would definitely despatch to me tomorrow morning latest. I don't have any confidence that they will do this and Ive paid them a lot of money
And now another day gone by with a broken promise, They've still got my money since June and another promise broken on delivery

⭐️ 1 star

Absolutely awful service from YourMedical. I ordered my Mounjaro on 15th July and I still haven’t received it. This is a monthly prescription, so I have now been left without my medication for around two weeks.

What makes this even more frustrating is that because of the delay, I’m now having to restart from the lowest dose, despite having already worked my way up.

I understand that delays can happen, but there has been a complete lack of acceptable service and communication. When you are paying for medication that you rely on and it is a monthly prescription, you expect it to arrive on time.

Very disappointed and I certainly wouldn’t recommend YourMedical based on my experience.

scammers, dont send product or refund. avoid at all costs

Made an order on 11th July 2026 but after I paid I was advised that it could take up to 14 days to process my order. So 10 mins later cancelled my order and requested a full refund. It is now 18th August and after emails and numerous phone calls to their complaints department I am still getting fobbed off with my refund is in a priority queue!! I have complained to the medical council and am now going to Trading Standards to complain.

An absolute disgrace … they took my money over two weeks ago and I still have NOT received the goods….😡
I’ve emailed ( been ignored )
I’ve phoned ( one person told me one thing and then five days later another told me something completely different)

STILL WAITING !!!!!

Lovely abd very eady to navigate .

Thank you

Awful ! No product no refund no contact !
They have been reported to the Pharmacy council who are taking the matter seriously- I wish I would have read some reviews as I changed providers! Now I have a huge gap in my medication! Not acceptable - cannot believe they are still operating and taking orders when they are clearly not fulfilling orders they already have - it’s theft !

Completely unacceptable and deeply disappointing

I placed my Mounjaro order with Your Medicals on 2 August 2026. I completed all the required checks and documentation, and I was told that my prescription would be approved within 24 hours.

That did not happen.

I have now been waiting since 2 August and have contacted Your Medicals repeatedly by phone. Unfortunately, every conversation has been the same: I am given another vague explanation and told that my order has been prioritised or is being dealt with. Yet nothing actually happens.

What makes this situation even more unacceptable is that this is medication, not a normal online purchase. I rely on receiving my Mounjaro on time. Because of the delay, I have been left without my medication after already paying for it.

I changed from another provider because I believed Your Medicals would offer a reliable and professional service. Instead, I have spent days chasing my order, repeatedly calling customer service and being given assurances that have not been followed through.

At this point, I no longer have confidence in what I am being told over the phone. I don’t need another generic explanation — I need my medication dispatched or a clear explanation and an immediate refund.

I strongly recommend that anyone considering ordering Mounjaro from Your Medicals reads the recent reviews carefully before paying.

This has been an extremely stressful and unacceptable experience. A pharmacy dealing with prescription medication should understand the importance of timely delivery and, above all, should communicate honestly and transparently with its patients.

I knew what I wanted, so just placed the order. Delivery could have been quicker tho, it was quite a wait.

Quick, helpful and efficient service, far more effective than competitors.
Thankyou

I cancelled my order 3.5 weeks ago and I still have no been refunded. The team keep promising and promising and nothing has been done. They are holding my money with no explanation, really no impressed and I will be telling everyone not to trust this company'

Cancelled my order and they accepted the cancellation... over two weeks and im still waiting for refund.. avoid at all cost

Ordered and paid, uploaded everything required - a week later it says approved , then nothing , rang them , we’ve got no stock , a very vague will be the middle of next week …. Absolutely not good enough .
I’ve dealt with many online pharmacy’s , this is the worst x 100

AVOID

Very quick and efficient service. Although I will say its a bit expensive compared to othe chemists