Fayrouz Tile & Stone Avis 

1 405
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(1 405)

138 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

excellent communication from order to…

excellent communication from order to delivery. Beautiful tiles, excellent quality/

2 février 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Thanks so much, Sandra! We’re really happy to hear that the communication felt clear from start to finish and that you’re pleased with the quality of the tiles. Enjoy your project, and thanks again for taking the time to leave a review 😊

Noté 2 sur 5 étoiles

Nice tiles, service needs some work

The first order went well and the tiles are good quality. I made a second order and the wrong tiles were sent. Replacements were sent and due before 12pm the next day, but by 2pm they hadn't arrived and apparently they hadn't left the hub for delivery - I had to call them to find out, they didn't bother to let me know. I was promised a call back to confirm whether it was being delivered later that day or the following day. I didn't get the call back and had to phone again at 4pm. I still don't have the tiles and I am now very irritated.

2 stars because the tiles are nice, when they get the order right.

6 février 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Rachel,

Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of the tiles, though we appreciate how frustrating the issues around the replacement delivery were.

Once the incorrect tiles were identified, we arranged replacements as quickly as possible and did our best to keep you informed throughout the process. Unfortunately, we experienced difficulties obtaining clear updates from the courier, which limited the information we were able to pass on at the time. This is not the level of service we aim to provide, and we understand how disappointing this must have been while you were waiting for confirmation.

We’ve taken your comments on board and will be raising this with the courier to help prevent similar situations in future. Thank you for your patience — feedback like yours helps us improve our processes.

Many thanks,
Fayrouz Tile & Stone

Noté 5 sur 5 étoiles

Satisfied customerThe tiles are really good quality they…

The tiles are really good quality they arrived well packed and on the day they said they would. Reasonably priced great result

3 février 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Janet,

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality of the tiles, that they arrived well packed, and on the expected delivery day. It’s also good to know you felt they were reasonably priced and achieved a great result.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

I have just received the sample tile…

I have just received the sample tile and it is really lovely but I just wanted to add how excellent the packaging was.I have had a few parcels lately from different companies and they should take lessons from you. Absolutely brilliant thankyou

26 janvier 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Cheryl,

Thank you for taking the time to leave such a kind review. We’re pleased to hear you’re happy with the sample tile and that the packaging stood out — we take a lot of care to make sure samples arrive safely.

We really appreciate your feedback and thank you for choosing Your Tiles.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Arrived on time

Arrived on time. Very good quality tiles. Many thanks.

12 janvier 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Steven,

Thank you for taking the time to leave a review. We’re pleased to hear the tiles arrived on time and that you’re happy with the quality.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Love these tiles

Love these tiles! The floor tiles I wanted were out of stock but they came back earlier than expected, and the wall tiles are also great. Customer service was quick and helpful, and delivery was swift as well. Would order from them again!

15 janvier 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Angela,

Thank you for taking the time to leave a review. We’re pleased to hear the floor tiles came back into stock sooner than expected and that you’re happy with both the wall and floor tiles. It’s also great to know our customer service team was helpful and that delivery was quick.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Expensive looking tiles for great price

Found our tiles through a google search and couldn't believe how nice they were for the price it almost seemed to good to be true but we ordered them and a week later they were delivered on the promised delivery date neatly packages and all of them in perfect condition. The only downside is the hefty delivery price but overall would 10/10 recommend

12 janvier 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Laura,

Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the tiles and that they arrived on time, well packaged and in perfect condition.

We appreciate your comments on delivery costs — these are set by the courier based on the weight and fragility of tiles, and we pass them on directly without adding any extra margin.

Thank you again for choosing Your Tiles and for the recommendation — it’s much appreciated.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Seamless transaction … tiles perfect!

Seamless transaction … tiles arrived, beautifully packed and intact. Would definitely use ‘Your Tiles’ again.

10 janvier 2026
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Catherine,

Thank you for taking the time to leave a review. We’re pleased to hear the ordering process was straightforward and that the tiles arrived well packed and in perfect condition.

We appreciate you choosing Your Tiles and would be happy to help again in the future.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Gorgeous tiles

Gorgeous tiles, the delivery was prompt no breakage.

31 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Safa,

Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the tiles and that delivery was prompt, with everything arriving safely and in good condition.

We appreciate you choosing Your Tiles and hope you enjoy the finished result.

Many thanks,
Your Tiles

Noté 3 sur 5 étoiles

Beware of measuring calculation

The tiles are as described, but beware that the calculation made on how many you need does not allow for pattern match and this is not stated when ordering, unlike other sites we have used for wallpaper. As a result we had to pay expensive postage fees twice for a relatively small job.

12 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Claire,

Thank you for taking the time to leave a review. We’re pleased to hear the tiles themselves were as described, though we understand your frustration around quantities and needing to place a second order.

From the information available, we believe your order was for the Jardin Rose Mini. While this is a patterned tile, it doesn’t require pattern matching in the traditional sense, as the design is created by rotating the tiles rather than aligning a fixed repeat. Our online calculator works on the assumption of a perfect rectangular space and that offcuts can be reused where possible, which can sometimes result in shortfalls depending on layout, cuts, or installation method.

When using the calculator, there is an option to add 10% for cuts and wastage, which we strongly recommend — particularly for patterned tiles — and further guidance is provided via the explanatory text and our Terms and Conditions. We’re also always happy to help with quantity estimates directly, and customers can contact our estimation team via the Contact Us page if they’d like additional support before ordering.

Delivery charges are set by the courier based on the weight and fragility of tiles, and these costs are passed on directly without any added margin. We appreciate that this can feel disproportionate on smaller follow-up orders, but unfortunately it’s outside our control.

Thank you again for your feedback — it’s appreciated and will be shared internally as we continue to review how this information is communicated.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Excellent Service

The tiles arrived promptly and are even nicer than I thought! Your tiles were very professional to deal with throughout and I would recommend them.

21 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Jean,

Thank you for your review — we’re really pleased to hear the tiles arrived quickly and that you were happy with both the tiles and the service. We really appreciate the recommendation.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Brilliant

Very quick and efficient service and the tiles are beautiful.

19 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for your review — we’re really pleased to hear you were happy with the service and the tiles.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Great service and lovely tiles

Great service and lovely tiles, which are just as described, so I am delighted.

4 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Suzie,

Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Lovely tiles

Lovely tiles, arrived on time. Delivery driver helped with bringing tiles inside. Really pleased with the overall finish and quality.

28 novembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for your review — we’re really pleased to hear the tiles arrived on time and that you’re happy with the quality and overall finish. It’s also great to know the delivery went smoothly.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Our order was queried by the shop and…

Our order was queried by the shop and I’m so glad they did, it sorted out a problem we didn’t know we had.
Tiles arrived quickly, well package and look fabulous.

8 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Maureen,

Thank you for your review — we’re really pleased the team were able to spot and resolve the problem with your order. It’s great to hear the tiles arrived quickly, well packaged, and look exactly as hoped.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Beautiful

Beautiful, quality tiles which arrived very quickly. Wrapped with great care

19 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for your review — we’re really pleased to hear your tiles arrived quickly and were carefully packaged. It’s great to know you’re happy with the quality too.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Love the tiles

Love the tiles - this is the fourth time I have ordered from you. Great variety

10 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Sally,

Thank you for your review — it’s lovely to hear you’ve ordered from us again. We really appreciate your continued support and are glad you enjoy the variety of tiles available.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Gorgeous tiles

Gorgeous tiles, just like the picture. Great service, delivery driver came early which was great and was polite and chatty. Very pleased with my purchase.

1 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Kerry,

Thank you for your review — we’re really glad to hear you’re pleased with the tiles and that they matched your expectations. It’s great to know the delivery went smoothly and that the driver made a good impression on the day.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

Perfect

The product, packaging and delivery were perfect. Thank you

5 décembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi Samer,

Thank you for your review — we’re really pleased to hear you were happy with the product, packaging and delivery.

Many thanks,
Your Tiles

Noté 5 sur 5 étoiles

I’m in LOVE with my tiles

I’m in LOVE with my tiles! I haven’t had them fitted yet but the quality and trueness of the colour is beautiful!
What made my purchase extra wonderful though is the delivery man that helped me carry them up my steps to my front door! I didn’t ask him to, he just kindly offered! Those little things are what make you want to come back! Thank you for every step of the way! I will always recommend you!

17 novembre 2025
Avis spontané
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Réponse de Fayrouz Tile & Stone

Hi,

Thank you for such a lovely review — we’re really glad to hear how happy you are with the tiles and that the colour and quality have made a great first impression. It’s also wonderful to hear the delivery driver was so helpful on the day. We appreciate your recommendation and your kind words.

Many thanks,
Your Tiles

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