I love the boxes. But I really don’t like the fact that tracking the packages is impossible. It gets as far as “Label Created” and then nothing. It stays that way and then I have to contact the compan... Voir plus
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Lisez les avis des autres
Products appear to be nice from online view. My issue was with the discount offered. I signed up for the discount/marketing but did not receive it on my order. It was just a little frustrating trying... Voir plus
Shipped out in timely fashion. Received in anticipated time. Loved my tigers bracelet set. Amethyst trio was different than the other 2 I had gotten. Granddaughter loved hers, this trio of bracelets w... Voir plus
I have to admit that I was skeptical, but after I got my purchase an began using them I was amazed with the difference. I have a sprained wrist that I have issues with, when I started wearing the brac... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We provide Healing Crystal Jewelry, Essential Oils & Personal Care Products For Your Calm, Wellbeing & Spiritual Growth.
Coordonnées de contact
8806 KNOLLWOOD DR, 55347-1720, EDEN PRAIRIE, Etats-Unis
- 3475591789
- support@zencrafthouse.com
- zencrafthouse.com
4,2
Bien
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I loved what was in the box and it…
I loved what was in the box and it arrived pretty quickly.
4 juillet 2026
I accidentally gave the wrong shipping…
I accidentally gave the wrong shipping address. When I contacted you my error was corrected within minutes.
Outstanding customer service!
Thank you again.
4 juillet 2026
Love everything let make
2 juillet 2026
1st time customer
My entire shopping experience was good. Good quality products. Keeps me coming back. 1 purchase was all it took to make me a repeat customer.
2 juillet 2026
Réponse de Zencrafthouse
We apologize for this but after reviewing your order #64712, we can confirm that your crystal necklace has been shipped and is currently in transit with USPS. According to the latest tracking information, the package is still moving through the carrier's network and has not been marked as delivered.
Our support team is monitoring the tracking and is available to assist if there are any unexpected delays or issues with the shipment. We encourage you to contact us directly so we can continue helping and ensure your order reaches you successfully.
Thank you for your patience and understanding.
Best regards,
Chloe - ZenCraftHouse
I don't even know how to describe how upset I am.
The coerced me into changing my review, saying they would fix the issue they screwed up on. So, I changed it from a 1 star to a 4 star. Once I received their "correction" it still wasn't what I paid for, and they said they would still correct it and they haven't. I am so disappointed. After being trapped into a subscription I was upset, then I eased up because the products we nice and I enjoyed them just to be crapped on at the end. I feel like it was because I cancelled my subscription once my required subscription term was up. Really unhappy...really unhappy.
2 mai 2026
Réponse de Zencrafthouse
We're sorry to hear that you feel this way. We would like to clarify that we never require or pressure customers to change their reviews in exchange for assistance. Our goal has always been to resolve concerns and ensure every customer receives the products included with their order.
We understand your disappointment regarding the replacement item and sincerely apologize if it did not meet your expectations. This was never related to your decision to cancel your subscription, and all customers receive the same level of support regardless of their subscription status.
We've reached out privately to review your order details and would appreciate the opportunity to make this right. Please contact our support team so we can investigate the issue and work toward a fair resolution.
– Chloe, Zencrafthouse Support Team
My order was great
My order was great, this is my first order but everything was packaged well and shipped quickly. The information included was informative and easy to understand. I would recommend the Chakra box.
5 mai 2026
Very nice items
Very nice stones and explanation of how to use them love the essential oils that are included
15 avril 2026
The items arrived in poor quality
The items arrived in poor quality. Items were overpriced for poor quality items. Very dissatisfied.
11 avril 2026
Réponse de Zencrafthouse
Hi there,
We’re sorry to hear about your feedback. However, we take product quality very seriously, and all items go through checks before dispatch. Claims of “poor quality” are not consistent with the standards we maintain or the feedback from the majority of our customers.
That said, we’re always open to reviewing specific concerns. If there was an issue with your order, we encourage you to contact us directly with details and photos so we can properly investigate and provide a fair resolution.
We stand behind our products and are committed to resolving legitimate concerns.
Best regards,
Chloe
Zencrafthouse Support Team
Great selection and ordering…
Great selection and ordering experience. Very quick delivery!
11 mars 2026
I received the box rather quickly
I received the box rather quickly. I love everything that I'd in it. Not sure what to do with some of it but I guess I'll learn.
16 mars 2026
I was very impressed with the box I…
I was very impressed with the box I received. If all the other boxes are this good, I'll be staying with them for a while.
9 mars 2026
Not a smooth return
After asking several times how to use my store credit from a return, I followed the instructions exactly and still the expected pop up of my store credit didn’t appear and I was charged full price on that purchase. Turns out, my store credit hadn’t been connected to my email. You had my name, address and credit card numbers. I had been assured my returned was received.I pled for a refund instead of credit, and eventually, they gave me a full refund.
10 mars 2026
Réponse de Zencrafthouse
Thank you for your feedback. We've processed the refund directly to your order so there's no need to apply the store credit. We also got the confirmation that you received the refund, so we hope you're happy with this resolution. Please feel free to contact us in the future if you need anything else.
The highlight of my month
I absolutely love being part of the Zencraft House community. I’m currently subscribed to the Monthly Energy Medicine Box and have the VIP customer perks, and it is worth every penny. Every month feels like a little retreat arriving at my door—the crystals are high quality, and the essential oils smell incredible.
What really stands out is their customer service and fast shipping. They truly care about their customers. For anyone looking to start their healing journey, it’s important to know that this isn't just a box of 'stuff'; it’s a well-curated experience that helps you stay grounded and balanced. Highly recommend!"
25 février 2026
THE GUIDANCE THROUGH INFORMATION…
THE GUIDANCE THROUGH INFORMATION INCLUDED ON HOW TO USE THE ITEMS AND WHAT THEY MEAN. BEAUTIFUL TIGERS EYE BRACELETS ! STUNNING
25 février 2026
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