Zephyrebikes Avis 

Bike delivery was delayed. Couriers web tracking was accurate but Shop app said was delivered 3 days before it actually arrived.
Wiring loom was incorrectly routed on the front handle bars when compared to installation book.
Rear tie appears to be punctured and does not hold air.
I’m surprised the bike isn’t labeled with Zephyre. Seems a marketing oversight.

The most unbelievable service company in existence. My bike arrived by courier and we couldn't attached the front wheel. We messaged Zephyr and they arranged a tech to attend within 30min (6pm at night) the same day who took the bike fixed it and returned it within the hour. The bike is great aswell.

No problems all was done as supposed to be 👍
Though now I have put it together and have found only one battery where it says dual battery 90 km battery life hopefully this gets resolved quickly

Bike was sent within a week and service was great 👍

I would give zero stars if I could. I purchased a bike with the expectation that it would be delivered within 5 days because that's what their website told me. I did not receive my very expensive purchase in time to give it as the gift it was purchased for. Its 2 weeks later and I still have not received it. They tell me to contact the delivery company. The delivery company tell me to contact zephyr. I've spent thousands of dollars and have nothing to show for it and no resolution to the issue. They don't seem to care once they take your money

Slight hiccup with delivery but that’s logistics! Great product and great service. So stoked with it. The wheels have some trouble as they are flat packed and the tyre was crunched due to packing and not inflating in the rim. Just needed to give the tyre a day for the rubber to sit perfectly in the rim.

Great experience getting the bike. The instructions were a little hard to follow (pictures are very small & mono) but got there in the end. Lovely bike - daughter is very happy!

Where do I even begin? I had a terrible experience with zephyre from purchasing right down to the bike itself. The website lists different methods of payment and says it supports BNPL options but then puts merchant limits so you can't pay that way? Like?? I have the money and the credit but YOU are the one not allowing the transaction to take place???? Be so for real. I don't know why everyone is commending the customer service? I sent an email to the director as referred by Callum on the 31st of July and I'm still waiting for a response today 16 August. Wow what great customer service you have there, I'm sooooo impressed👎. Had to get the information off tiktok. My bike and extras were sent in two packages that was so inconvenient. The manual is in black and white...in 2025...why?? Please put colour on that thing I don't think it's that expensive or at least a higher contrast. I struggled so much with it, couldn't even read it.
Overall, your customer service is trash, your tracking was also bad, to the best of your ability make sure packages arrive on the same day at the same time. Please respond to your emails and disclose all the necessary information on how to get the most out of the bike...things like activating the throttle and increasing the speed. (This bike is cheaper on temu btw, the guy on tiktok got his on Temu and actually had better customer service)

*****Response*****:
Hi Zephyr,
I used the email address Callum gave me. I literally copied and pasted it so I am not sure why it didn't come through.
I am approved up to 3000 in afterpay and my own CUSTOMER LIMIT is 2500, so the limit was not on my end and afterpay confirmed it was a limit from the merchant and not from them. I have done big transactions without problem on other platforms and only had problems on yours.
I do not use PayPal.
No one knows about your YouTube channel. Maybe email it to the people so they don't have to do that extra labour as well? And to add on, I texted Callum ( the bot) about the issues and the YouTube channel could've been provided then, instead of the faulty director email. This is the email your customer service agent Callum sent >>> directorzephyrebikes.com.au (since I can't put proper email addresses on here)

I wish I could put screenshots on here.

The bike which came had a bent sprocket, and zephyr were happy to send a new socket to replace the damaged one
I was promised an upgraded screen, which I did not get, but I did get a free waterproof phone carrying case.

Great bike, very happy all round does everything I want

What a machine? Wow,can’t wait to hit the trail with this thing

So far so good , although the bolts for the passenger foot pegs were to short had to go buy new ones!

First up great delivery time. Zephyr support couldn't have been more helpful. Haven't had this much fun in years.If asked would I recommend to a friend, to late I already have! Two thumbs up to Zephyr e bikes!

I’ve wanted an E Bike for some time, at first being unsure I reached out to the customer service team. In response I was provided with an extensive use and service explanation that filled me with confidence enough to invest in my ambition. The bike that came lived up to the service, and I hope that the next one of a different kind lives up to the same. I appreciate the time and kindness,

Michael

Easy setup with instructions.
Bike is a dream. Using it daily to commute to work. Highly recommend.

Been researching different products from different companies and decided to make the purchase from zephyr ebikes and I couldn’t be happier with my choice, highly recommend.

The reasonable price & mostly good communication gives me confidence to recommend zephyre bikes.

Amazing e bike with great power. I’ve used a few bikes in my time and zephyre bikes are the only ones I recommend to my mates. Well worth it

After weeks of research and reading countless reviews, I decided on the Cruise X29 Dual Battery from Zephyre, and I couldn't be happier with the decision.

The 90km range is perfect for my needs, and the dual battery setup gives great peace of mind for longer rides. But what really sealed the deal for me was customer service—it’s my number one priority when making any substantial purchase.

From the outset, Callum from Z Bikes was fantastic. I had a couple of small issues with the bike early on, and he handled them quickly, professionally, and without any hassle. That kind of support makes all the difference, especially when buying something you plan to rely on daily.

Overall, highly recommended. Solid bike, reliable range, and exceptional after-sales service.

Great bike, plenty of tutorials on youtube on how to build the bike as the instructions included aren't the clearest to follow. Fast postage, received the bike within a week of ordering.