The Ebike arrived in good time, in good condition. It was a struggle to assemble, but that is my weakness. The paper manual is minimalist, so it took various tries to get things right. Finally asked a... Voir plus
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Lisez les avis des autres
I have made contact about replacing my controller as my bike has stopped working and is still ckvered under warranty but i have not recieved any reply and it has been weeks. This is unacceptable seein... Voir plus
Super friendly and helpful, nothing was a problem . My husband loves his Zephyr e-bike. Can’t wait to take it caravanning with us . Fast delivery .
Great bike! We live in Rural QLD and received relatively quickly. Husband didn't seem to have any trouble putting together. Maybe a QR code to videos would be handy in instruction manual however, when... Voir plus
4,0
Bien
195 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Fast three days delivery and easy to…
Fast three days delivery and easy to self assembly to charger and battery life excellent and rides great even with passenger on back great value for money and reliable on all riding surfaces
8 octobre 2025
Very prompt response
Very prompt response. Excellent delivery. But terrible assembly instructions and virtually no operating guide.
4 octobre 2025
Happy Customer
Thank you for the delivery, just assembled the bike today took my time to make sure all parts fitted OK. It was easy to assemble as a whole. All parts are engineered very well and of good quality I must say. Very happy with the purchase, compared to other bikes I have seen.
1 octobre 2025
Amazing product & process
The order process was great, prompt delivery, heavy duty, sturdy bike. My son is thrilled to bits with it.
1 octobre 2025
was missing a bolt and doesn’t tell us…
was missing a bolt and doesn’t tell us how to max out the speed in the instructions and the instruction didn’t tell us how to attach the throttle
1 octobre 2025
Bike is good
Bike is good, only issue is that the pedal area was bent on delivery which caused the chain to keep falling off.
21 septembre 2025
The paper work dose not really tell us…
The paper work dose not really tell us much and dose not tell us we're the bg key goes so I fixed it out my self
22 septembre 2025
Zephyr S20 cruise
I brought the S20 cruise. And have done a few long rides since,and it has been absolutely fantastic!! Can not fault it. Love this bike! It's a solid bike and a smooth ride . Those hills are a breeze with throttle assistance 👌
30 septembre 2025
Avis spontané
HBKnows
These bikes are tough solid well made and a fantastic ride No trouble to put together and look great
28 septembre 2025
Avis spontané
Best customer service out there
Best customer service out there, messaged on a weekend, replied instantly
28 septembre 2025
Avis spontané
Electrics are farms
Have had nothing but problems with the bike since arrival and there has been no solutions from Zephyre.
15 septembre 2025
Réponse de Zephyrebikes
Hi there,
Thanks for your feedback — we’re sorry to hear you felt this way.
Our records show that the issues raised were addressed and resolved under warranty, and replacement parts were sent out. We didn’t receive any further response after this, so we weren’t aware that there were still ongoing problems.
If there’s anything that hasn’t been resolved or if you’re still experiencing issues, we’d really appreciate you reaching out to us directly so we can assist straight away. Our goal is always to ensure every customer ends up with a bike they’re happy with.
Great bike great service
8 septembre 2025
CRUISE X29
Prompt delivery and good support on the chat system. The x29 is a ripper, I am loving it.
1 septembre 2025
It was easy to set up but my bike chain…
It was easy to set up but my bike chain keeps breaking off. It is so annoying and it doesn't run smoothly.
1 septembre 2025
Réponse de Zephyrebikes
We’ve actually sent multiple emails regarding this issue but haven’t heard back 👍
Please contact us ASAP so we can get this sorted for you — we’re ready to help and will fix this quickly once we hear from you.
Pretty nice
Overall pretty great, responsive customer service, def a heavy bike thats a bit hard to handle at first though.
21 août 2025
10/10 for communication and great…
10/10 for communication and great service new motor turned up about 6 days only down sight was not having a tracking number but it turned up and callum was very helpful highly recommended
1 septembre 2025
Avis spontané
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