Bee was very friendly returned my call today and in full professionalism listened to my report of default fridge. After giving her all details she is going to froward my claim to the repair team. I am looking forward to an engineer to contact with a visit date to find out what is wrong with the mimi fridge. I have a good experience with Zest care team, they are reliable and friendly.

Good reliable customer service good attention and support.

He rang before turning up and had good appearance and spoke very well and understood everything he said very well and was fast and efficient.

Ran in with issue regarding renewal.

Had a phone call back as promised and Jay was excellent at resolving the issue.

Very nice and professional engineer,very professional.

If all goes according to plan 5 stars, less if it doesn't. Either way, Chi Chi was very helpful, a pleasure to talk to.
In all my experiences of dealing with Zest I have never had a problem. I know that when they say something will be done it will be.
I would, and still do recommend them to everyone

Patrick was friendly, chatty but professional. He was polite and quick at his job.

Bee was really helpful and arranged an engineer to come to my home to repair my dryer. I appreciated her happy demeanour.

Zest sent Patrick, an engineer to repair my washing machine. He was friendly and helpful. He found out the problem for the water leaking and replaced 2 parts in the machine. Well done to him. What a great service!

Satisfied client, well done.

Slow to resolve problem with replacement offered. Eventually, though did sort it out. Read small print delivery and removable of new/old appliance is not covered. Price is very good though and half of my issue was Hotpoint not zest

Very happy with the service & found BEE very helpful & understanding

You did very well and will definitely recommend you to families and friends Very quick and prompt

Chi chi was great 👍

I’ve had a very frustrating experience with Zest Insurance.

I’ve been without my machine since February, which is already far too long. I was told it had been repaired on 17th March, but here we are weeks later and it still hasn’t been returned to me.

So where is it?

There’s been a complete lack of communication and no clear answers about the delay. It’s unacceptable to be told something is fixed and then have no update on when or if it will actually be sent back.

Overall, extremely poor service and very disappointing handling of my claim. Will be looking to go back to D&G after this experience.

Phone call made today to cancel my Mum’s policy. Unfortunately she has terminal cancer and is no longer living in her property. The policy is no longer required. Can’t believe how straight forward and caring Jay was in processing the cancellation. I wish all the companies I have to deal with were as helpful and compassionate. Thank you Jay.

Lewis was extremely helpful. I do believe he genuinely wants to help my 80 year old mother get her replacement. However he is extremely hampered by restrictive processes with no way of escalation or ability to transfer to manager or case manager. I am hoping to hear back very soon. Thank you Lewis. Very obliging

Communication was poor between engineer & myself.
I called to cancel. Engineer did not get message so had waisted trip.
Day 2 both myself and engineer told different times.
Late text arrived, not the night before to confirm booking.
On a plus side, the engineer & I agreed time for visit.

Excellent service especially from Chris the engineer