Chi Chi provided an excellent service from start to finish. She was friendly, professional, and took the time to explain everything clearly, which made the whole experience really easy and stress-fr... Voir plus
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Lisez les avis des autres
I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Voir plus
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Janis attended today to replace the belt on our tumble dryer - while there he also fixed a fault with the door we had previously been told was unfixable! He went above and beyond and it’s really appr... Voir plus
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We’ve used zest for quite a few years now. Never any queries about any problems. Usually a fast service. Sometimes it takes awhile to get through to customer services, but once you are there, everyon... Voir plus
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À propos de l'entreprise
À propos de Zest
Écrit par l'entreprise
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsCoordonnées de contact
3 Poole Road, BH2 5QJ, Bournemouth, Royaume-Uni
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spoke to Bee today ,she was able to…
I spoke to Bee today ,she was able to deal with my query very quickly without any delay .
She was professional and very helpful.
I have always had extremely positive experiences with Zest and would recommend them to anyone
9 avril 2026
Avis spontané
Réponse de Zest
Hi Robeena,
We love to hear this feedback and we're happy to help.
Many thanks
Justin
Réponse de Zest
Hi Honorio,
Thanks for taking the time to leave us a review.
Many thanks
Justin
Nice guy
Patrick was friendly professional and knowledgeable. Really nice guy
9 avril 2026
Avis spontané
Réponse de Zest
Hi Joanne,
We are delighted to hear this feedback.
Many thanks
Justin
The service I recieved was brilliant
The service I recieved was brilliant. Quick and they were very poilet happy to help.
9 avril 2026
Réponse de Zest
Hi Nadia,
We are pleased we could provide a positive service.
Many thanks
Justin
Washing machine stopped working !
Washing machine stopped working . Phoned zest and was given next available day after easter weekend . Engineer came and fixed it within an hour . Happy days . Zest to the rescue once again . Great company !
7 avril 2026
Avis spontané
Réponse de Zest
Hi Zallone,
This is great news that we could organise a fast turnaround over the holiday period!
Many thanks
Justin
Tumble dryer breakdown
Bee was great understood the issue and was very supportive.. set clear expectations as contact was made over the bank holiday.. im confident my appointment will be made in good time as I have had initial contact regarding my appliance no. that i didnt have to hand as i was out.. tip for people making contact put yourself in the call back queue.. somebody will call you back
4 avril 2026
Avis spontané
Réponse de Zest
Hi Mr Ghanchi,
We really appreciate you taking the time to leave your feedback regarding your experience!
Many thanks
Justin
Disappointed ☹️
The washing machine is still making the same noise but it’s bearable,but as the engineer had left I went to put the washer on but I discovered that there was no detergent drawer.Im disabled but I had to try to get to the van before he left.He didn’t believe me and had to take a look first and then discovered that he had put it on the van with the rubbish!!! I was very disappointed ☹️
25 mars 2026
Avis spontané
Réponse de Zest
Hi Tracey,
I’m really sorry to hear that the engineer accidentally took your detergent drawer, I completely understand how frustrating that must be.
Please be assured that I’ve raised this with the relevant team, and they’ll arrange for a return or replacement as soon as possible.
Thank you for bringing this to our attention.
Kind regards,
Charley
Réponse de Zest
Hi Claire,
We really appreciate you taking the time to leave your feedback.
Many thanks
Justin
I was talking to Basak this morning…
I was talking to Basak this morning regarding our fridge replacement, she was so kind and helpful and happy to listen to my inquiry, she is credit to zest company, very professional customer service.
7 avril 2026
Avis spontané
Réponse de Zest
Hi Sahar,
We are thrilled to hear such wonderful feedback regarding your experience!
Many thanks
Justin
I was in trouble and my wife was away. The person contacted me when
The person contacted me at the time agreed. I was able to give the model number of my washing machine, and explained that it would not start. Given that she had the model number she was able to guide me to the screen on the machine, describe it in detail, tell me which buttons to press and hey presto it began to work. I had probably inadvertently put it into child protection mode. All extremely well thought out and implemented. Congratulations Zest!
6 avril 2026
Réponse de Zest
Hi Gino,
We are delighted we could give over the phone support to get you back up and running.
Many thanks
Justin
Bee was great!
Just spoke to Bee about my coffee machine, the grinder is not working. She was very friendly, totally understanding the emergency of a coffee machine not working, very helpful. Has passed it onto the engineer to book an appointment as quickly as possible. 2 mins later received a text to confirm the job had been sent to the engineer
4 avril 2026
Avis spontané
Réponse de Zest
Hi Suzanne,
We are delighted to hear a engineer visit could be arranged in a timely manner.
Many thanks
Justin
Very satisfied
Thank you so much Bee for your time today . Very polite and understanding really appreciate the way you was talking to me . Have a great day Bee .
3 avril 2026
Avis spontané
Réponse de Zest
Hi Harjit,
This is amazing feedback to hear and we love helping our customers!
Many thanks
Justin
Bee was really helpful....we got cut…
Bee was really helpful....we got cut off during the call and she rang strait back.
3 avril 2026
Avis spontané
Réponse de Zest
Hi Malcolm,
We're glad to hear we could get back in touch with you promptly to assist you with your query!
Many thanks
Justin
Always on time and efficient is Patrick …
Patrick was very efficient and always friendly and helpful. Sorted my fridge/ freezer out in no time
2 avril 2026
Avis spontané
Réponse de Zest
Hi Debbie,
We are delighted your Fridge Freezer could be sorted!
Many Thanks
Justin
Quick, easy and efficient!
I emailed Zest and they rang me back the following day. A day later an engineer rang me and made an appointment and fixed my oven and came at a time that was convenient for me. the problem was fixed within 35 minutes. Great!
So from beginning to end it was quick, easy and efficient!
1 avril 2026
Réponse de Zest
Hi Martina,
We're delighted your oven could be fixed so quickly!
Many thanks
Justin
Good service. Took a while to sort out the replacement but no complaints
Had recently signed up to Zest and the TV broke down. The replacement was arranged in the end but it took quite a while to get it sorted and the text updates were out of sync with the emails so twice I had to call to check on the status of the claim. Overall I can't really fault the service as it did what it's meant to do.
31 mars 2026
Réponse de Zest
Hi Adrian,
We appreciate the honest feedback on your experience with us.
Many thanks
Justin
Patrick worked quickly and efficiently
Patrick worked quickly and efficiently, and left everything clean and tidy. He came within expected time and ranf 15 mins before arrival
31 mars 2026
Avis spontané
Réponse de Zest
Hi Caroline,
This is great news that your appliance could be repaired quickly!
Many thanks
Justin
Yanis was excellent
31 mars 2026
Avis spontané
Réponse de Zest
Hi Tania,
We are delighted you were happy with the service.
Many thanks
Justin
3 times someone’s come out and my…
3 times someone’s come out and my dryers not been fixed
26 mars 2026
Avis spontané
Réponse de Zest
Hi Lise,
I’m sorry to hear your appliance is still not working. I’d like to escalate this for you, but I’ve been unable to locate your account.
Please contact our team on 0800 888 6666 or helpdesk@zestplan.com, and we’ll guide you through the next steps.
Many thanks,
Charley
Patrick always gets the job done and…
Patrick always gets the job done and very pleasant.
30 mars 2026
Avis spontané
Réponse de Zest
Hi Adam,
We are delighted the job was completed!
Many thanks
Justin
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