Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier tha... Voir plus
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Lisez les avis des autres
What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... Voir plus
Brilliant company very good with communication and sorted out a logistical issue for me swiftly and at no extra cost with my new heat pump arriving a week later. Quality product and can’t thank Nick a... Voir plus
Nick went above and beyond! Helped me load the new heater into my vehicle and wouldn't let me leave without checking a had everything I needed for the system to work. That level of customer service ha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Coordonnées de contact
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, Royaume-Uni
- sales@123pools.co.uk
- 123pools.co.uk
4,9
Excellent
259 avis
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A répondu à 100 % de ses avis négatifs
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POOL HEATER
POOL HEATER
The product purchased was what I was wanting, and the delivery was very efficient.
29 septembre 2025
Good customer service.
7 octobre 2025
Avis spontané
Very helpful
Very helpful and ensured I got everything I needed and when I had an issue with my heat pump continued to help till the issue was resolved
22 septembre 2025
Check out their negative reviews and take heed!
I would strongly discourage anyone from buying from 123 pools due to my experience with them. I can go into length at the nightmare I had with them, but looking at the other negative reviews left, it seems likely that the guy, who I assume is the owner, will give a response to portray his company in a better light and try to discredit me.
Just for comparison, after returning the faulty heat pump, which yes, I did get a full refund for after multiple requests for them to collect it, which also was NOT a UK plug as they write all over the listing, I purchased a similar heat pump from another company and the customer service was brilliant.
123 pools falsely advertise, they gave false and misleading information and gave us an extensive run around with their troubleshooting...and they did it with what I and everyone who has seen their correspondence, has perceived to be an unpleasant attitude.
They don't answer the phone once you have a problem and would only communicate by WhatsApp message.
My partner and I are now waiting to see how entertaining the response to this review will be...we have evidence for everything I've said here to be true.
I wish I had looked into the negative reviews before purchasing from this seller and never bought from them.
30 août 2025
Réponse de 123 Pools
Thanks for your review. We're sorry your experience didn’t meet expectations, but we want to clarify exactly what happened and how we handled it.
We're a small business and we work hard to resolve problems fairly. It’s never our goal to discredit anyone’s experience, only to share the full context when things go wrong.
You first contacted us on Thursday 4th September. We responded within 10 minutes via WhatsApp, and you also spoke with us by phone that same day. From that point forward, we worked with you to sort the issue as quickly as possible.
UK Plug Issue:
The heat pump is shipped directly from our distributor, and it should have come with a UK plug, as shown in our listing.
As soon as you told us it hadn’t:
We confirmed the issue with you right away.
You requested a permanent UK adaptor, which we provided.
We covered the cost of free next-day delivery to get it to you immediately.
Leak Reported Over the Weekend:
On Saturday, you let us know the unit had developed a leak. Even though we don’t normally operate over the weekend, we stayed in contact with you throughout to help resolve the issue.
Between Saturday and Sunday (our non working days), we exchanged 73 WhatsApp messages — 32 from us, 41 from you, as we walked through troubleshooting steps and tried to fix the problem for you. We use WhatsApp as it help us try and diagnose the fix the issue as photos and videos can be sent.
Collection and Refund:
By 9:00 AM Monday morning, we contacted you again to confirm that we’d arranged collection of the unit.
Your full refund was processed the minute we received the item back,
We responded quickly, including within 10 minutes of your first message, stayed in contact all weekend to help you, and took care of everything , from sending an adaptor to covering return shipping and issuing a full refund.
We understand your frustration, but we handled the situation fairly, professionally, and went well beyond what most would expect.
We are genuinely sorry that your heat pump was faulty but we did everything we could to troubleshoot to get it working for you.
You told us about the leak on Saturday, and by 9:00 AM Monday morning we had already arranged collection for the unit to be returned. We acted quickly, stayed in touch, and did everything we could to resolve the issue fairly.
We think it’s unfair to discourage others from buying from us when the situation was handled as thoroughly as it was. You received a faulty product, which can unfortunately happen, but we worked with you tirelessly over the weekend to try to resolve it. When it couldn’t be fixed, we arranged for it to be collected first thing Monday morning and issued a full refund without delay.
Fast turnaround on the order but I…
Fast turnaround on the order but I thought they could have been better with price matching
26 août 2025
Réponse de 123 Pools
Thanks for your review and for ordering with us. We’re glad you were happy with the fast turnaround.
Regarding the price match, we’re always happy to match like-for-like offers, but it’s important that the terms are the same, including things like delivery times and supplier location. The listing you found was from a supplier based in Spain, with a delivery time of over 30 days. Our price was the lowest in the UK for the same product, with next-day delivery, which is why many customers, including yourself, choose us.
We appreciate the feedback and hope to have the chance to serve you again in the future.
Customer service is 10/10 with prompt…
Customer service is 10/10 with prompt response even out of hours. A great service and highly recommended.
26 août 2025
Heat pump
Ordered a heat pump and after a minor issue.
I spoke to a very helpful person at 123 Pools who sorted out everything and my heat pump arrived.
The people at 123 pool are very professional and helpful
10 out 10 service.
28 juillet 2025
The pump was delivered on time and…
The pump was delivered on time and works perfectly.
24 juillet 2025
Very efficient and helpful
Very efficient and helpful
Customer service is outstanding compared to most companies these days
22 juillet 2025
Swimming Pool Heat Pump
I contacted 123Pools to find a suitable heater for my Bestway Swimming Pool. Claire’s advice was invaluable and the new heat pump, the Flotide A5, has transformed the pool. It’s also not as expensive to run as I feared it might be. Fantastic customer service, I would highly recommend!
23 juillet 2025
Réponse de 123 Pools
Thank you for your lovely review. It was my pleasure! Enjoy Claire :-)
5* Excellent service
5* Excellent service from start to finish, helpful and responsive throughout pre-sales and aftercare.
Competitive pricing, fast delivery, and great support. Highly recommended. Thank you!
21 juillet 2025
Avis spontané
Water pipes
As described, prompt delivery and perfect replacement pipes for filter system.
30 juin 2025
Réponse de 123 Pools
Thank you for your review. We appreciate you taking the time to complete this. Claire :-)
Quick response times
Quick response times, friendly staff and out for delivery super quick
23 juin 2025
Réponse de 123 Pools
Good to hear!! Thank you :-) Claire
Réponse de 123 Pools
Great!! Thank you for your feedback :-) Claire
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