1to1 Flooring Avis 

Outstanding service from Richard & Harley who fitted new flooring to 4 bedrooms for us. Polite, tidy, great attention to detail and helped with options and choices when we needed it. They treated our house as if it was there own and we’re absolutely delighted with the end result - if only all tradespeople were like this.

Great job by Calum, ably assisted by Adam. Also very pleased with the help and professionalism of Matt at the St Albans store

I am very happy with my new Amtico floor. Callum and Adam did an excellent job. Thank you.

I had Amtico flooring fitted in my Grade 2 cottage. The floors were very uneven and it was a fiddly job. I was very impressed with the skill of the fitters - Callum and Adam - they worked extremely hard over 3 days and I was delighted with the results - the floor looks amazing. I was also impressed with the service I received from the showroom staff who went out of their way to help me. I would not hesitate to recommend this company.

I had carpets and Amtico floor fitted. I found the staff at the St Albans store professional, responsive and efficient. Both sets of fitters did a great job; were polite and respectful of my home. I was especially impressed with the Amtico fitting, superb design job. I shall be using 1to1 Flooring for my living room once the building work is complete.

Lovely floor. The fitters Callum and Adam were excellent.

Returning customer at 1 to 1 flooring - this time for a karndeen floor in my hallway to match the flooring in my kitchen.
Came to measure and estimate and were very polite and professional.
Really helpful with samples etc so that I had the correct match.
They had a cancellation so I was lucky that I did not have to wait the expected time for fitting.
The guys fitting my floor - Callam and Adam were on time, professional and very hard working (didn't stop for a tea break!). Carried out an amazing job and I am really pleased with their work and the service I have had from start to finish.

Great knowledgable staff, very helpful.

If your working on a project, like an extension or garage conversion and or are not a flooring expert, then I would advise not to use the sales company 1to1 flooring and instead to work with a local trades person or a supplier directly.

I chose 1to1 because I’m not a flooring expert and trusted they would take care of every detail. Sadly this has not been my experience.

They are not able to estimate based on detailed plans (my little home project was a 3 meter extension). You have to figure it out yourself and provide the sqm needed. From your estimate they provide a price (80 sqm Karndean, over £6k) and request 50% payment upfront in order to have an estimator and install dates booked.

You’ll get everything planned and timed with your builders around the install date and then a few weeks later an unhelpful estimator will come round and feedback that the extended area with a new floor must have been dry for months before they can final estimate to then install their products, something they fail to disclose to you during the sales process, even after you enquire as to their screed preferences. They will then suggest paying more to keep to the installation by having a membrane put down first.

I shared concerns with management at the St Albans branch and was met with a passive aggressive email response, firmly blaming me for not knowing flooring dna and required dry times for their product.

Hearing the poor attitude of management, I have since had my money back and I’m now working with a local trades person

1 to 1 flooring provided an excellent, professional, efficient and friendly service throughout. Right from the first visit to the shop to the installation (excellent and exactly when promised) we could not have been happier

Great experience with 121 flooring Barnet. Jenny in the saleroom was incredibly helpful. Matt and Reese who fitted our Amtico floor were polite, knowledgeable, tidy and hard-working. Nothing was too much trouble, it was a pleasure to have them in our home and we are thrilled with the end result. Highly recommended.

From start to finish these guys were brilliant.
Lovely staff, very helpful, great customer service
Everything done when I was told it would be and a great job in fitting a great quality carpet.. really impressed.
Thankyou guys

We were so happy with our carpet laid by 1 to 1 flooring. Matt was extremely helpful and patient with us also and help select the perfect carpet for us. The carpet looks and feels great. Everyone involved was very polite and accommodating. Highly recommend using them.

Excellent job all round!

We were extremely pleased with how it all tuned out. Friendly and professional customer service by all. The fitters were very knowledgable and full of useful advice.

Shout out to Matt Goss who project managed superbly.

Excellent customer service from beginning to end. Thorough knowledge of all projects. Would 100% recommend!

We ordered a new floor from 1to1 recently. Excellent service. Matt and Chloe were responsive, helpful, professional and a pleasure to work with. Would highly recommend this company.

Staff in your Barnet showroom were great. Very attentive, helpful and patient with us.
There was also a very slick process of purchasing and arranging fitting etc. Great communications too. Overall we were really impressed and happy.

This is the Rolls Royce of showrooms. Having visited many stores to be shown a tiny strip of Amtico, it was a joy to see the vast selection on offer at 1to1 Flooring. Matt was so helpful, informative and extremely knowledgeable. He allowed us to narrow our choice down to 3 with his tips and suggestions and showed us the visual app in the Amtico website and photos of previous jobs that clearly showed the excellent work undertaken by their team. Would recommend this shop to anyone thinking of getting LVT/ Amtico.

I don’t normally write reviews but after the excellent service I received from Matt and the fitters from 1 to 1 flooring I felt I had to say something. It’s great to get some customer service again very friendly and professional, nothing was too much trouble even from getting samples during the lockdown. I did measure it myself but Matt had offered to get someone out and he was there to gud me through what he needed. When they fitted the carpet the fitters wore masks and done a fantastic job they even hoovered up!!