ACES Eye Clinic Avis 

very quick to be seen
very friendly people
explained everything & answered my questions
keep up the excellent work

Excellent service from all the staff and the team that carried out the surgery 👍👍👍👍👍

Every thing has been great from the start the assessment reception staff were great leading onto the clinicle staff preparation for the op in three weeks time The instructions were well explained with times and dates etc. Went to the Fakenham hospital and again the reception was great and the op went well was in and out within the hour. I can see a lot better out of the right eye now, and I get the before and after effect when I shut one eye and look thru the other eye and then do it with the other eye. The difference is amazing. I am looking forward to having the other eye done in a couple of weeks.

All of the staff involved with my pre op were charming, reassuring and efficient.

The operation was carried out as I had been advised. Although I had been fully briefed on possible complications and discomfort, the procedure caused me no problems. My vision improved significantly within 48 hours.

For a few years I had suspected that I would benefit from having cataract operations but it was only when Aces confirmed that they would tackle my weaker,lazy, left eye first that I knew I was doing the correct thing. I look forward enthusiastically to having my second operation.

Polite and professional staff.explain everything in detail

I have visited this eye clinic on two occasions, once to have a tear duct unblocked and secondly to have a small cyst removed from my eyeball. On both occasions I have been treated with the utmost courtesy and professionalism. The facilities are modern, first class and spotlessly clean. I didn't have to wait long from being referred to the clinic and being offered an appointment. I was actually offered a cancellation quite soon after referral which was brilliant. Thoroughly recommended.

I was referred by by my optician in November and offered a date in December which owing to a previous commitment I could not accept. Since then you have offered three date añd cancelled each one, one of them with less than 24 hours notice Today I have been told that the fourth date you offered, March 5th, is cancelled. You have offered April 13th.
My eyesight is deteriorating with poor vision in the affected eye. Which means driving, reading and cooking are all more difficult. Each time I have arranged transport only to have to:cancel it.
I consider this appalling and cannot recommend your service. I shall report this to my optician. And also to the commissioning Board for this area.

Excellent and friendly service, with a professional approach and a super service from my assessment all the way to Surgery and discharge

First time i have ever ventured from my own Optician for anything to do with my eyes but, my own Optician requested a second opinion and we selected: ACES Eye Clinic on the same day, a couple of weeks passed by and then an appointment came through for an early morning viewing.
From the moment i walked into the Chelmsford venue, i felt comfortable with where i had chosen to have my eyes thoroughly checked by the skilled and caring team.
Am at an age of retirement and have worn spectacles since the age of Four, i fully appreciated the care shown towards my eyes on the day along with the professionalism of the whole team guiding me around each essential piece of equipment.
Finally completing with a promise of another appointment in 9 months time, with a nicely worded verdict of "just old age"
Thanks everyone, i could have sat there all day and soaked up the friendly atmosphere . . .

When I arrived at Aces eye clinic in Fakenham, I was feeling calm, and was hoping for a good experience... and I was not to be disappointed. The staff were very caring and the laser treatment to my left eye has, I believe been a success!. I definately have better vision as a result of the proceedure. Many thanks to all. Best regards and love to all :)

I had my cataract surgery performed just 3 days after my assessment and it was such a smooth experience. My surgery took 20 mins and was given excellent aftercare. I was given all the information needed with clear instructions on how often to apply the eye drops. Overall a great experience and highly recommended.

Fantastic Eye Clinic in Fakenham! Went for my Glaucoma review, really pleasant staff especially Sarah who did all the testing. It's so nice to meet staff who are friendly and have such a respectful and pleasant manner. Great customer service which is rare in this day and age.
Lovely clean waiting room and toilets. It was a cold 🥶 day yesterday and it was lovely to have coffee and biscuits to warm us up. 100% can recommend ACES. Thank you.

After receiving a few cancellations from the clinic for my eye surgery I finally had the cataract surgery yesterday.
All excellent and staff and surgeon put me at ease
I would have liked a little more information on after care and return to work but googled the information and help the next day and now have decided to have next week off work due to the new lens settling and less chance of getting an infection as I work in retail

I have already sent a review, more details have been requested, I am 83 & struggling with how. I have 12 sheets + of dates & time. My ref is 65527. First op on right eye was 12/aug/21 the second, piggy back was 5/jan/2022. I can copy & arrange delivery to Thetford. Not interested in going forward with any of this, life is too short. Just read digest & check the delays etc. You can find my private details via my ref. no. Regarding my friend his Dr. is referring him to Bury hosp. for procedure, still not good enough really, get someone to check what is happening to such a valuable procedure, & why everyone seems to be sent to Wisbech despite their ability to get there.

I felt at ease from start to finish

Didn't have any problems with the process, staff . service or facilities. I think it might be difficult to get appointments soon though until they have worked through and seen everyone on their waiting list as passed to them from the NHS en block. That is not their fault though as apparently the list of patients was extremely long! Am now awaiting the results and the next stage if I need to see a specialist. I will update this review accordingly.

Very satisfactory appointment at a well run, professional operation.

I don’t usually leave reviews, but I felt genuinely moved to write one for ACES in Southampton.

The staff were warm, professional, and genuinely welcoming from the moment I arrived. The premises were spotless, which immediately put me at ease and gave me real confidence in the care they provide.

It’s rare to come away from a service feeling this reassured, but they truly earned it. I wouldn’t hesitate to recommend them.

I had an appointment after referral from my optician,at the appointment I was recommended to have puncta plugs, I was told it would take about 4 weeks to get an appointment.
After about 6weeks I enquired whether I was near to getting the appointment and was told this type of procedure would take 6-9 months. I found this to be totally unacceptable and wondered what could be the reason for so long but was simply told that this is the way it is.
Not at all happy and still waiting.