SpaMedica Avis 

Twice was sent details of wrong venue for assessment. Not a good experience today. Arrived at the venue which is on a business park and had to stand over 10 minutes in corridor with others as the only 6 seats were occupied( I am in my 80's). No natural light in waiting areas and had to wait over an hour for my details to be taken with no other information given as what was to happen. After another 30 minutes with several other people waiting before me I left feeling very disillusioned with the lack of clarity on the pre surgery care.

Couldn’t be any unhappier with their aftercare . My partner had cataract removed end of August . It became immediately clear something was wrong as he couldn’t see clearly from the eye afterwards and it never improved . No real interest from them and told to wait 4 weeks and go to optician. Followed all instructions to the letter and at 4 weeks went to optician who immediately referred him urgently as she was unable to even fit him for glasses . So at this point 4 weeks with such poor vision he was unable to drive or read anything . Seen a few days later and told to continue drops and come back in a week . Returned and no improvement so told to double his eye drops . Did this and had severe vertigo with vomiting the next morning . Went back again and this time was told this was a good as it would get ! Told to go to optician and get glasses ( who already said they couldn’t). She told him she would cancel his appointment with the surgeon later that week and he didn’t need to come back ! Brushed off completely! Fortunately he got a text reminding him he had a surgeon appointment and did actually see the surgeon who said he would remove the lens as it was not correct for him . He said he wanted to do it the following week and to ring if they did not call . Of course no call . Called them Monday the week after and told someone would call him back . No call . Waited two days and called again . Told they had him on the wrong list and it was good he rang as he would not have been called for weeks . So here we are 2 months later and still no appointment to fix the vision . Still waiting for them to ring ! So so disappointing

Well we decided to give them a second chance after my last review on August 25th 2026. Sorry to say this experience was no better and my husband has now decided not to go ahead with the procedure. Judging by all the other reviews perhaps we were just unlucky but that doesn’t help when you have an apprehensive patient

From start to finish I received excellent care, from receptionist to surgery everyone was lovely, I was very anxious at time of surgery but the nurses were amazing, the surgeon was amazing, thank you to all

I was contacted by the company to offer me a cataract removal on the NHS as the Welsh Government has commissioned them to assist in reducing the waiting list for such operations.
I was duly examined to assess suitability. I was informed however that my vision was not sufficiently impaired to have the operation at public expense. I felt this showed great commercial integrity as I suspect other companies would exploit that opportunity.
My only dissatisfaction about SpaMedical is their portal which patients are directed to connect to. I spent hours trying every way to do this but without success. When I got to speak to one of their advisers he told me there was a technical fault in the system.

Excellent service throughout, with real efficiency and attention to detail. The staff, including all the medical team, were outstanding: attentive, caring, and sensitive to patients' fears, needs, and wellbeing. Clear information was provided at every stage, along with helpful contact details for aftercare.

This was not an impersonal hospital experience, but a perfectly sized clinic where patients are made to feel genuinely welcome and valued. The waiting time between the pre-operative assessment and NHS surgery was very reasonable, and the whole process ran smoothly.

I genuinely could not fault anything and would highly recommend this clinic. Thank you for being there and providing such excellent care. If only the NHS were run like this in their own dedicated clinics, it would make a tremendous difference.

It took a while to get the transport needed. The facilities and staff were excellent. The operation was painless. I highly recommend.

My experience was first class the staff were friendly, helpful and a pleasure to deal with. I felt that my welfare was always their aim. I really appreciated the way I was treated.

This company has now rearranged my laser eye treatment twice now literally informing me the day before.

This is my 1st cataract surgery at Birmingham SpaMedica. All staff were polite, friendly and very helpful,
The procedure was fully explained, and aftercare information given.
I would recommend this team.

I have just had cataract surgery at Spamedica, Norwich. I was extremely nervous and stressed about the procedure. All the staff were amazing, there was no hurrying me on, no feeling of being on a conveyor belt - even though they were obviously very busy. The procedure was over quite quickly, I only felt a little discomfort, no pain at all.
I am awaiting the 2nd eye to be done and have no worry at all about it.
Well done Spamedica Norwich, you are all fantastic.

From going in the two gentlemen on the front desk and all the other staff were absolutely fantastic

I had the operation on NHS yesterday. I was made to feel completely at ease by your staff & surgeon who explained what he was doing throughout, no side effects to speak of and within 6 hours of discharge my vision had returned to where it was before I realised something was going wrong, and I think it even possible that I will not need a new prescription for my varifocal transitions glasses.

Sparmedica Birmingham they are a great team of Doctors and nurses and receptionist working for the people. polite caring and thoughtful
Would highly recommend Sparmedica

I had cataract surgery on my right eye at SpaMedica Coventry on 26 September 2026, and the whole experience was flawless from start to finish. The process was extremely well organised, and every member of staff was professional, kind and reassuring.
I was naturally a little anxious beforehand, but I was guided through every stage with great care. The operation itself was painless and remarkably quick — I was in theatre for less than 15 minutes. Before I knew it, the procedure was over and I was being given clear, helpful aftercare guidance.
Once the dilation wore off, my vision was better than I can remember it being. I followed the eye-drop instructions exactly; the slight initial grittiness had completely disappeared within 24 hours, and I experienced no side effects.
Now, three weeks later, I am still amazed by how good my eyesight is. I only need reading glasses for close work and reading, and I am genuinely looking forward to having my left eye treated once my six-week optometrist check is complete.
For anyone feeling anxious about cataract surgery, my experience was entirely positive: quick, painless, expertly managed and life-changing.

SpaMedica Swindon. Via the NHS collaboration, I was treated for cataracts and had surgery there 16/10/26. From my first visit I found the staff and service to be exceptional. Friendly staff allaying your anxiety and very approachable. On the day of my surgery I was in and out all within 2 hours. I won’t lie, I was anxious, your eyes are very precious however I would say it was all over before I knew it and quite painless. Nothing to get worked up about, but until you’ve experienced it you will get anxious. And quickly find there was no need.

I can’t speak highly enough of the whole experience. Well done SpaMedica

I was very pleased with the service I had, & the result of my cataract operation, so much so that I’m hoping to have my other eye done, ASAP.
I would recommend Spa-Medica for service & results, to anyone contemplating cataract surgery.

Had my cataract removed 2 weeks ago at north Tyneside cobalt and all the staff were brilliant very friendly and reassuring from the receptionist,nurses and surgeon they all made me feel comfortable and relaxed throughout my time there my vision is much better now and I carnt thank them enough

I attended with a client in your Exeter branch ,Free parking Great! .
Reception staff very friendly!! .Great cup of tea !!
Admissions Nurse very abrupt to my client who couldnt open her eyes for long got very abrupt with her ,i told her my client was very was very nervous but she ignored this.
I leaned over to my client to hold her hand but the nurse told me no ! we then were taken to a very cold feeling room .i noticed several patients waiting for their proceedure who looked terrified ,no music playing just silence on their own no one to reasure them . we waited for about an hour for the patients to go through then it was my client turn ,i went for a cup of tea then waited for her to come out of surgery .
The next nurse gave us all the relevant info and we went home . Compassion is very important and seeing very scared patients sat in a room before a proceedure with no nurse to reasure them or just a bit of soft playing music would definately help reduce the anxiety of patients using your service .Not all patients are using the Nhs path way to have the ops done some are Private and pay a lot of money to be treated like this .

Excellent friendly and professional staff who provided a faultless service throughout the whole procedure.