Aon Affinity Travel Practice Avis 

Received payment quickly. Filling appropriate forms was somewhat confusing.

Processing of our claim was handled in a timely and efficient manner. Thank you.

Everything that you need to provide for the refund is spelled out in their paperwork. A phone call to get one particular question was answered quickly. Refund was on time.

This was my first time filing a claim. The process could not have been easier. My case was resolved quickly. I had a wonderful experience!

I had to suddenly cancel my cruise due to my partner having open heart surgery. There were a few forms to fill out and I had to have his cardiologist fill out one form but to be honest the process was straight forward and I was able to get a full refund of my cruise cost. I recommend this travel insurance policy.

Quick efficient correspondence. Capable reps to help me through the process

They paid our claim promptly once we submitted all the paperwork!
A Quick and Easy process.

Needed forms were easy to fill out and Aon paid claim fuilly and promptly. Telephone agents helpful and pleasant.

Claim was payed within a reasonable time and with only information requested that was also reasonable.

The process was painless and my claim was resolved with money in my bank very quickly. Would recommend!!!

Professional, knowledgeable and easy processing my claim

I had a fall at the airport and had to fly home due to breaking my kneecap. Aon refunded our cruise cost completely and fairly quickly.

We purchased travel insurance with the expectation that it would provide meaningful protection in the event unforeseen circumstances arose. After waiting on hold for nearly an hour to file a claim, we were informed that our policy included “no cancellation coverage for any reason.” It is extremely frustrating and misleading to offer a travel insurance product that does not provide one of the most basic protections consumers reasonably expect when purchasing coverage. The entire experience was disappointing, confusing, and a complete waste of time.

I received a response back from AON Travel Care Insurance indicating I have not filed a claim with them. After speaking with your representative, they indicated we have no claim since our policy did not cover any type of cancellations. Another case of one hand not knowing what the other is doing!

I always got an answer to my questions , unlike my insurance company who kept prolonging the claim. I got all of my money back from my claim. Customer service was always courteous and I appreciate that. Thank you.

I have positive experience dealing with AON in resolving my challenging case. Their professionalism, knowledge and compassion made everything easy to deal with. I admire and respect AON representatives for the exceptional service extended to me, they are polite, respectful, willing and able to assist, most of all paying attention to all of my request for consideration of my case. AON is exceptional in listening carefully, patiently, giving advise and instruction clearly to expedite the process of cancellation. Their willingness to assist is greatly appreciated. Thankful for the refund it gives me hope to visit Virgin Fatima at Lisbon the second tiime around before I die. Thank you for walking with me hand in hand overcoming all possible difficulties on the way.On behalf of all of us you touch Thank you for wonderful Policy in all phases of travel protection plan. More power to your company.

My Husband and I were to go on a cruise to Italy Greece and Croatia march 29-april 12 2026
On 3/18/2026 his Defibrillator shocked him,
2 Dr's notes later claiming he should not go,it is still not enough.
They want another note with medical records..
This is a VERY DIFFICULT PROCESS attempting to get $10,575 back as we are not able to rebook another cruise.
Seems only if a person passes away and you provide a death certificate is this anything but ALOT OF WORK.
still may 6th not sure if they will refund after several calls and a supervisor .
Beyond frustrated!!!
I will keep you updated...
Diane

I am very satisfied with AON. The representatives were very professional and helpful! The claim was processed in a timely manner! Thanks a lot for understanding!

The refund service was fair and fast. Thank you!

I had an issue while trying to make a claim on-line. The website wasn't letting me pick which claim I was making. I emailed Aon and I received an email back the next day. I tried the website again (so I didn't have to contact them telephone) and the claim went through effortlessly. I was paid on my medical claim and received a reimbursement check within five days. I couldn't have asked for better service.

The speed of the process to get my refund due to me having to cancel my trip for medical reasons
Filed on March 25 2026 received my refund on March 30 2026